Customer Service Operations Management
Resume:
Ricardo Rosales
************@*****.***
Summary
A results-driven Manager with a proven history of successfully leading and cultivating high-performing teams. Specialization in operations management is combined with a dedication to establishing a constructive and effective work environment. Demonstrated capability to recognize and execute strategies that foster growth, increase efficiency, and elevate company satisfaction.
Skills
Leadership
Time management
Customer service
Detail-oriented
Problem solving
Decision maker
Trainer
Experience
City of Lubbock Foreman
Lubbock, Texas Apr. 2012 - Present
Utilize non-disciplinary instruments and devices, including a computer.
Accurately complete forms as per the company's standard operating procedures.
Notify company staff or other stakeholders about environmental concerns.
Perform physical assessments like functional capacity tests.
Assessments to evaluate the ability of injured workers to meet the physical requirements of their positions.
Explain the functions and features of the equipment to the machine operators.
Connect pipes or tubing to a fuel, water, or refrigerant source to create a complete circuit.
Organize the upkeep and use of facilities.
Created financial statements and managed monthly account closing processes.
Arrange timetables for waste collection.
Informed guests about appointment details while maintaining politeness and courtesy.
Promote health care accessibility while reducing environmental health hazards.
Update supervisors or mechanics on any malfunctions of the equipment.
Engage in the development and oversight of research budgets and financial allocations.
Utilize hand tools like screwdrivers, pliers, wrenches, pressure gauges, and precision instruments alongside power tools such as pneumatic wrenches, lathes, welding machines, and jacks and hoists.
Mold metal using anvils, blocks, or other shapes with hand tools.
Damrons Shop Manager/Senior Tech,
Lubbock, Texas Aug. 2005 - Oct. 2010
Engage in discussions with suppliers or customers to enhance supply chain efficiency or sustainability.
Distribute personnel effectively, making sure to match individuals appropriately.
Submit forms in line with company protocols.
Communicate environmental issues to company personnel and relevant individuals.
Examine and evaluate electrical or electronic systems to identify and troubleshoot issues, utilizing visual checks and testing tools like borescopes.
Engage in the organization and implementation of fundraising events. Voltmeters. Toys for tots
Market materials, equipment, and various items from inventory in retail environments.
Plan maintenance and utilization of facilities.
Create holes for the placement of screws or dowels, using hand tools or boring machines.
Determine the requirements for training and development.
Utilize hand tools like screwdrivers, pliers, wrenches, pressure gauges, and precision instruments alongside power tools such as pneumatic wrenches, lathes, welding machines, and jacks and hoists.
Mold metal using anvils, blocks, or other shapes with hand tools.
Education
Motorcycle Mechanics Institute, Phoenix, AZ
Language
English/Spanish
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