Customer Service United States
Resume:
Employment history
Bilingual Rental Representative ( French/ English) Contract Apr 2024 - Jan 2025
Enterprise Mobility at United States
Customer Advocate HealthCare/ Bank( Contract) Oct 2020 - Apr 2024 TTEC at United States
Rose Jean
Administration/ Office Support
Office Support with over 7 + years of experience excelling in operational efficiency and client satisfaction through adept data management and customer service. Demonstrates expertise in Oracle and CRM software, fostering streamlined processes and financial precision. Committed to leveraging skills in administration to build robust client relationships and drive organizational success. Orlando, United States, 32818
***********@*****.***
Managed rental updates, ensuring accurate reservations and timely closures. Issued invoices and verified payments, maintaining financial precision. Resolved customer issues, enhancing satisfaction and client relations. Coordinated with adjusters and repair shops, improving repair turnaround. Verified insurance coverage, ensuring compliance and reducing delays. Guide Medicare members on coverage and benefits, enhancing their understanding and satisfaction. Facilitate online account setup, improving user access and engagement. Identify suitable healthcare providers, ensuring members receive optimal care. Connect members with community resources, supporting their overall well-being. Demonstrated strong interpersonal skills by actively listening to member needs, leading to noticeable improvements in customer feedback. Assisted California claimants, improving service efficiency and satisfaction. Resolved complex issues, enhancing client trust and loyalty. Utilized problem-solving skills to address diverse inquiries. Facilitated communication between departments, ensuring seamless service. Contributed to team goals, achieving high customer satisfaction rates. Provided exceptional customer service, resolving inquiries efficiently and enhancing customer satisfaction. Transaction verification
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Bilingual Customer Service Representative (Contract) Sep 2022 - Apr 2023 Aetna, a CVS Health Company at United States
Certified Nursing Assistant Dec 2018 - Sep 2023
Promise Care Orlando at Winter Park, Florida
Customer Service Representative Jun 2020 - Oct 2020 Tyme Global Technologies at United States
Room Service Waitress Aug 2018 - Dec 2018
Kalalou Restaurant Bar and grill LLC at Orlando, Florida Assistant Administrative Jan 2018 - Present
Financial Line at Orlando
Education
Administrative Assistant and Marketing in Accounting and Marketing Jan 2012 - Dec 2013 Modern Technologie School at Port-au-Prince
Assisted Medicare clients, enhancing service quality and satisfaction. Utilized bilingual skills to bridge communication gaps. Resolved client inquiries efficiently, leading to improved satisfaction ratings and enhanced client retention. Partnered with cross-functional teams to streamline service processes, resulting in noticeable gains in operational efficiency. Monitored client feedback to identify service gaps, implementing improvements that significantly elevated the client experience. Maintained accurate client records and documentation, ensuring compliance with regulatory standards and enhancing service delivery. Assist seniors with daily tasks, ensuring safety and comfort, enhancing quality of life. Provided compassionate care to seniors, enhancing their quality of life through daily support and companionship. Monitored vital signs and health metrics, ensuring timely interventions that contributed to improved patient outcomes. Documented patient progress accurately, maintaining compliance with care standards and facilitating effective communication with families. Identified changes in patient conditions, enabling prompt actions that led to noticeable improvements in overall wellbeing. Assisted bilingual clients with unemployment benefits, enhancing service efficiency and satisfaction. Resolved complex client issues, improving response times and client trust. Utilized bilingual skills to bridge communication gaps, fostering a supportive client environment. Delivered exceptional customer support by resolving inquiries efficiently, leading to improved customer satisfaction and loyalty. Delivered prompt service, enhancing guest satisfaction and loyalty. Managed high-volume orders efficiently during peak hours, improving service speed. Collaborated with kitchen staff to ensure accurate and timely meal deliveries. Resolved guest complaints swiftly, maintaining a positive dining experience. Utilized communication skills to anticipate guest needs, boosting repeat business. Manage document verification and data entry, supporting client inquiries efficiently. Coordinate appointment scheduling, ensuring seamless operations and client satisfaction. Conduct web research to enhance administrative processes and support decision-making. Handle accounts receivable, contributing to financial accuracy and reporting. Provide client support, resolving issues promptly to maintain strong relationships. Courses
Life Insurance License Nov 2022 - Dec 2022
Examfx
Nursing Assistant/Aide Certification Jan 2018 - Dec 2018 Gabriel Health Institute
Notary Public Certification Jan 2018 - Dec 2018
Florida Notary Service
Skills
Administration
Experienced
Data Entry
Expert
Customer Service
Expert
Microsoft Office
Skillful
Zendesk
Experienced
Salesforce
Skillful
Oracle
Skillful
ADP
Skillful
Tax Services
Experienced
Problem Solving
Expert
Team Leadership
Experienced
CRM Software
Expert
Documentation
Expert
Multitasking
Expert
Excel
Skillful
Zoom
Skillful
Mitchell
Skillful
Technical Support
Experienced
Research Skills
Skillful
Data Management
Skillful
Client Relations
Expert
Scheduling
Experienced
Process Automation
Skillful
Quality Assurance
Experienced
Inventory Management
Experienced
Team Collaboration
Experienced
Conflict Resolution
Experienced
Process Improvement
Expert
Customer Onboarding
Skillful
Event Coordination
Skillful
Customer Advocacy
Experienced
Languages
English
Highly Proficient
French
Native
Haitian Creole
Native
Spanish
Highly Proficient
Links
References
Joubert Mingot
*****************@*****.*** 321-***-****
Sheelove Thales
************@*****.*** 321-***-****
Esther Royer
Philippe Metellus
Hobbies
I have a passion for reading, photography and helping others. I am on the look for resources to write a book. Financial Line AZO
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