Customer Service Team Members
Resume:
*********************@*****.***
Portland, OR ****4
PROFESSIONAL SUMMARY
To secure a challenging and rewarding position as a Lead/Lead Bartender where my leadership skills, industry experience, and customer service expertise can be utilized to ensure exceptional dining experiences for customers and maximize profits for the establishment. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
SKILLS
WORK HISTORY
FOH Lead/Manager's Assistant Aug 2023 - Current
Afuri Ramen + Dumpling Portland, OR
Bartender Mar 2023 - Aug 2023
Big Mario's Pizza Seattle, WA
NATALIE JONES
Strong Work Ethic Exceptional customer service Cash Handling Guest Engagement Professional Appearance Hospitality service expertise High-volume dining Safe Food Handling Food Running
Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
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• Measured team performance and reported metrics to leadership team members.
• Streamlined operations to improve process efficiency.
• Boosted team productivity by implementing efficient project management strategies. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
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• Conducted daily counts of bar and pull-tab tills, ensuring accurate financial records
• Maintained well-stocked bar by regularly restocking wells, cans, and bottles throughout the shift
• Monitored and changed kegs as needed to ensure a continuous supply of beverages
• Assumed responsibility for maintaining the cleanliness of the bar area and bar refrigerators Server/Bartender Feb 2020 - Aug 2023
Poquitos Seattle, WA
Server/Bartender/Host Sep 2016 - Mar 2020
Parkside Projects Austin, TX
EDUCATION
High School Diploma 2011
Westview High School Portland, OR
• Efficiently entered credit card tips and diligently prepared check-out and deposit slips. Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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• Kept bar presentable and well-stocked to meet customer needs. Server Experience: Skillfully set up tables in the dining room, patio, and atrium, creating an inviting atmosphere for guests
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Assisted in order taking, food running, and drink running, while also ensuring the availability of polished glassware, silverware, and fully stocked server stations
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Delivered excellent customer service to 8-12 tables per section, per shift, consistently meeting guests' needs and providing a memorable dining experience
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• Demonstrated leadership skills by acting as the lead server for private parties Bartending Experience: Efficiently set up the bar well, ensuring all necessary ingredients such as pre- batches, lime juice, agave, fruit, agua frescas, and purees were readily available
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Maintained a clean and organized bar top, sinks, dishwasher, refrigerators, and bottles throughout the shift
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Responsibly stocked liquor bottles, beer bottles and cans, as well as non-alcoholic beverages at the end of each night.
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• Successfully prepared tables in the dining room, ensuring a welcoming environment for guests Assisted in order taking, food running, and drink running, while also maintaining polished glassware, silverware, and fully stocked server stations
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Proactively ensured the cleanliness and organization of all server stations, contributing to efficient operations and exceptional customer service.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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NATALIE JONES
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