Customer Service Office Assistant
Resume:
Chicago,IL *****
*************@*****.***
Dana Southward
SKILLS
I have about 12 years of customer service and 12 cashiers about 6 years as lead receptionist / reception in mental health and about 4 years as Office Assistant. EXPERIENCE
Greenwood Care mental healthcare, Evanston,IL — lead receptionist
Sept 2017 - February 2022
● Operate the reception area in an efficient manner:
● Maintain a continuous presence at the desk
● Greet residents,family, and visitors in a cordial and friendly way.
● Maintain the desk and lobby area free of clutter and debris.
● Operate the phone system :
● Answer incoming calls in a professional and courteous manner
● Inquire as to whom the call is for and the purpose of call transfer call to appropriate department, floor, unit or manager
● Take messages: the receptionist is not responsible for messages other than those for the office / managerial personnel ; it is not appropriate to take messages for non- managerial employees except in emergency situations.general office work print,copy and scan paperwork you sort mail. Im help my supervisor with following up or calling back people for a job and help with interviews ……
Trilogy behavioral healthcare, Chicago, IL - reception March 2022 to December 2024
● Provide thorough communication to all teams, departments and supervisors.
● Excellent customer service and organization skills.
● Check in clients for appointments and notify therapists of their arrival or assist telehealth access.
● Thorough knowledge of Microsoft applications
(Outlook,Teams,Word,Excel,etc) report generation, database management tools .
● Helps with sorting mails.
● help visitors with intake open access on the table.
● Fax and copying paper work for staff and clients.
● Helps organize the donations on the third floor and answers questions about donations in email.
● Help with AQ error code correction.
● Provide coverage for reception and 1400 admin duties as needed EDUCATION
Lincoln Park high school, chicago,Il— diploma
August/1999 - June/2003, General classes
Everest college Skokie,Il, -diploma June 2014 to March 2015 to administrative assistant
Awards
CPR and HIPPA and abused, neglected and suicide prevention discrimination.
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