Management Specialist French Bilingual
Resume:
Position: French Bilingual
NDAIE LUMBALA PAUL
SKILLS
Sept 2024 to present
French Bilingual Team Leader /Sun Life Global Solutions - Philippines.
Block 2 Lot 59, Woodcresse Phase 7, Brgy. Tapia General Trias Cavite, Philippines
Visa Type: Resident
Communicating goals
Delegating tasks
Building and nurturing high-performing teams
Involve the team
Oversee day-to-day operation
Coaching and mentoring
Facilitating conversations between team members
Balancing stakeholder interests
Manage performance
Recognize and reward
Problem Solving
Collaboration
Good time-management skills
Organizational skills
•English
•French
•Swahili
Team Leadership
Organization
Fantastic telephone skills with enhanced
Customer care experience.
Bilingual (French)
Microsoft Office Suite
Multi tasks
With over 2 years of experience in providing service and plan information and as well as resolving potential insurance related queries for both our Plan Sponsors and Plan Members.Dynamic and creative with experience in organizing and executing a wide range of events. I am familiar with conflict resolution and i possess a positive attitude. I will be using in the best possible way my communication and bilingual skills to contribute to the vision, mission and strategic goals of the Company.
Excellent Communication Skills
**********@*****.***
CONTACT
LANGUAGES
Professional Experience
EDUCATION
CERTIFICATE OF COMPLETION ESL at Africa University
B.S. IN PSYCHOLOGY
Africa University
Mutare, Zimbabwe
2015
Certificate of LOMA 2022
French Bilingual Sr Client Care Representative II /Sun Life - Philippines.
Nov 2021 - Sept 2024
Verify the Plan member's account to ensure that exact changes were made accordingly.
Handling life claim request processing it to ensure that premiums are paid on time or claims
are paid in a timely manner.
Establish strong relationships with both with plan sponsors and plan members.
Maintain and update plan member's accounts with accurate and lasts information.
Processing requests for new policies and updating existing policies with any changes in
coverage or premiums.
Feb - July 2023
Bilingual French CSR / kinetic innovative staffing / Manila, Philippines.
Proving services to our Artika Customers, about buying high-quality, modern & contemporary lighting fixtures online for indoor & outdoor spaces to suit any decor.
Providing customers with detailed information about policies and products.
Placing order for different type of light bulbs or sinks.
Provide information about company products and services.
Manage large amounts of incoming calls, with duties including web tutorial, making bookings, providing quotes for cruise, hotels, flights, car rental, marketplace, presenting relevant product information.
Proposing new strategies to persuade customers not to cancel their membership so that they may stay with the company.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive.
Manage large amounts of incoming chats.
Sending large amount of emails to our customers
2017 - 2021
French – English Customer Service Representative/
Flatworld Solutions Inc./ Davao City, Philippines.
Manage large amounts of incoming calls, with duties including web tutorial, making bookings, providing quotes for cruise, hotels, flights, car rental, marketplace, presenting relevant product information.
Proposing new strategies to persuade customers not to cancel their membership so that they may stay with the company.
Identify and assess customers’ needs to achieve satisfaction.
Manage large amounts of incoming chats.
Sending large number of emails to our customers
2015 - 2017
Human Resource Assistant /
Hope of Africa Foundation, Cape Town, South Africa.
Evaluating the workers performance.
Helping the Human Resource Manager with the entire new hire application process and interview process.
Follow up to the immigration about their permit to work in the country as refugees.
Listening to the worker’s demands and notify the Human resources department.
Organizing job’s orientation with the new employees.
References
•Danny Kalangwa Umba, French Bilingual CSR, Accenture, +639*********, Philippines.
•Francisco Mateo Vi, SLGS Philippines, +639*********, Philippines.
•Kagho Kabwe Simon, French - English Tech Support, Accenture, 092********,
**********@*****.***, Philippines.
Contact this candidate