Sales Specialist Operations Management

SOUNDARYA R

SUMMARY

Seeking a challenging position which provides managerial assignments in

the areas of Operations Management and Team Management with an organization of high reputation.

A multitalented and dynamic person having degree in computer application. Expert in listening and resolving problems. Expert in working pressure situations. Proficient in delivering high quality result. EXPERIENCE

Sales Specialist, 03/2023 - 05/2024

STANDARD CHARTED BANK

Senior Banking Operation Specialist, 06/2021 - 03/2022 WIPRO TECHNOLOGIES - Chennai

CONTACT

Address: Chennai, India 600062

Phone: +91-638*******

Email:

*******************@*****.***

SKILLS

The role of a Sales Specialist involves focusing on specific products, services, or market segments within a company's sales department

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Product or Service Expertise: Developing in-depth knowledge of the products or services offered by the company, including features, benefits, and competitive advantages

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Customer Relationship Management: Building and maintaining relationships with customers or clients in the assigned market segment, understanding their needs, and providing tailored solutions

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Sales Strategy: Developing and implementing sales strategies to meet or exceed sales targets within the assigned product or market area

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Lead Generation and Conversion: Identifying and qualifying leads, following up on inquiries, and converting prospects into customers through effective sales techniques

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Overall, Sales Specialists play a critical role in driving revenue growth by focusing on specific products or market segments and effectively engaging with customers to meet their needs

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• Company Overview: Chennai

As an Implementation manager provides the business associates at all levels of support to develop and deploy scalable processes of system management, worked with end-user business community to collaborate/ define business requirements, help gather business requirements, reports, interfaces and solutions to fulfill business needs

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Offshore lead, taking responsibility to start project from setting up team and working with various teams to get network setup done

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Creation of implementation plan to ensure accuracy of payment and card testing

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• Customer relationship management

• Sales strategy

• Lead generation

• Product knowledge

• Market analysis

• Sales forecasting

• Negotiation techniques

• Customer service

• Problem solving

• Team collaboration

• Sales presentation

• Effective communication

• Time management

Business Development Executive, 08/2019 - 04/2020

MAGIC CRATE - Chennai

Virtual Relationship Manager, 10/2018 - 06/2019

YES BANK - Chennai

Customer Services Representative, 10/2016 - 08/2018 GE Capital – SBI CARDS

Executive, 05/2015 - 09/2016

Hexaware Technologies - Chennai

Perform functional online testing with customer bank representative on call

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• Providing technical resolutions to Customer Issues through on call

• Handling Regression, Release, Connectivity testing

• Handling Internal Project Auditing in MasterCard

• Handling User Acceptance Testing

• Chennai

• Company Overview: Chennai

• Develop support and lead sales function

• Actively foster relationship with potential customers Pitching products to interested customers and convert ward lead into sales

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Contributing to the development of magic crate's sales expansion strategy

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• Take the lead in new and/or potential customer acquisition Overseeing and maintaining and up to do database of sales lead across a wide range of geographies

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We will help create existing and valuable proposals/solutions to high value customers

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• Chennai

• Company Overview: Chennai

Savings account, current account, loan, credit cards, mutual fund, fixed deposit, Recurring deposit

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• Chennai

• Meeting targets as per the given SLA on productivity and quality

• 100% Adourance to process and compliance

Answering the calls within threshold with 95% of Quality on monthly basics

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• Resolving the customers query with optimizes resolution given Resolution given on every call as per quality standards within the TAT and E-mail support

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• Company Overview: Chennai

• Inbound/Outbound calling – B2B background verification for US clients

• Meet personal/team qualitative and quantitative targets

• Ensuring customer focus and adaptability to different personality types

• Follow communication 'scripts' when handling different scenarios EDUCATION AND TRAINING

B.E, Electrical and Electronics Engineering

K.I.O.T - Salem

LANGUAGES

PERSONAL INFORMATION

Date of Birth: 06/27/92

• Chennai

• Tamil

• English

Contact this candidate