Customer Service Web Developer

SRUTI G SWAMINATHAN

+1-602-***-**** E: ***********.******@*****.***

GitHub: https://github.com/sgswamin

LinkedIn: https://www.linkedin.com/in/sruti-swaminathan-7070901a5 PROFESSIO

NAL

SUMMARY

An aspiring full stack web developer recognized to be dynamic, multi-talented, a quick learner, having good leadership qualities, hardworking, focused, detail-oriented, curious, sincere, passionate and highly analytical in my endeavors, with a passion for problem-solving and customer service, aiming to help serve people by combining both interests to drive customer satisfaction. I am a learner for life. Proficient in communication, organization, project management, research methodologies, languages, coding, biochemistry, mathematics, music and writing. I am looking for a career which can utilize my abilities in HTML, CSS, Javascript, Python, SQL, organization, research, analysis, mathematics, language, communication, customer service and presentation to solve real world problems and meet Organizational goals. SKILLS

● Customer service

● Teaching Assistance

● Team Work and Coordination

● Problem-solving

● Call center – high volume

● Organizational skills

● Analytical skills

● Writing skills- Technical writing, content and

essay writing, poetry writing

● Editing skills

● Research Methodologies

● Effective communication and presentation

skills

● Data Entry

● Languages:

o English – Advanced Proficiency

o Spanish – Beginner level

o Hindi – Intermediate Proficiency

o Sanskrit – Beginner level

o French –Beginner level

● Risk Management

● Project Scoping and Planning

● Work Management Tools

● Basic Morse Code

● Microsoft Office, including MS word, Excel,

Power point and

● Medical terminology

● Public speaking

● Music- Singing, Songwriting, basic classical

guitar, piano, ukulele and harmonica playing,

and music theory

● Data analysis

● Phone etiquette

● Expertise in using CRM tools and in

troubleshooting

● Coding skills: HTML, CSS, Python,

JavaScript, SQL basics, React.js as well

asAPIs, jest.js, Node.js as well as basic C

and C++ programming skills

● Web architecture, algorithms and data

structures

● Computational skills including computer

navigation and utilization of online resources

(Windows)

● Science and Mathematics

● Google Docs, slides, sheets

● Basic ASL(American Sign Language)

● Quickbooks

WORK

HISTORY

CUSTOMER SERVICE REPRESENTATIVE 10/2024 to 01/2025 REMX SOLUTIONS- TEMPORARY BAKKT CONTACTOR

● Worked as a temporary contactor as an Order Management Customer Service call center agent, meeting all Key Performance Indicators, quality, call and productivity metrics expectations in assisting Chase customers with their orders placed through the Chase Apple Ultimate Rewards Store portal, serving as a liaison between Apple and Chase during the 2024 Chase-Apple rewards promotion for specific Chase Rewards cardholder, helping them redeem greater value points in eligible Apple product purchases during the promotion.

● Answered basic program questions such as the return policy, procedures, timelines and eligibility, as well as order status related questions, helping customers track and manage their orders.

● Assisted in making and submitting requests for order cancellations, refunds, returns, replacements, shipping investigations and complaints for resolution of consumer issues pertaining to their order, while adhering to the promotional policies. CUSTOMER SERVICE REPERSENATIVE 01/2024 to 03/2024

AMERICOR FUNDING LLC

● Worked as a part-time Outbound Welcome Call Coordinator for new customers of Americor’s debt relief program and debt management products and services such as consolidation loans and more through their sister company, Credit9 and Advantage Law in states where debt management companies cannot operate directly.

● Met all daily Key Performance Indicators, attendance, call and quality metrics expectations in providing the clients all the necessary information for on boarding and steps involved in advancing through the debt relief program including depositing in an escrow account to later negotiate with their creditors on behalf of the clients, reaching settlements of reducing total upto 50-60% of the original amount owed along with elimination of interest charges and a potential consolidation loan that they wouldn’t otherwise qualify for from other financial institutions.

● Answered client questions and handled settlement authorizations to get the Client’s approval for any settlements reached after negotiating with one or more creditors.

● Facilitated calls from clients of partner companies of Americor that use Americor’s processes and programs to help their clients find a solution to their debt problem. RESIDENTIAL CLEANER 10/2022 to 10/2022

GOINGGREENHOUSE LLC

• Worked as a part-time residential cleaner (24 hours a week) and performed all job duties meeting client expectations for scheduled and recurring by driving back and forth between the office and the clients ’residence, performing jobs including basic cleaning and deep cleaning that involved dusting, trash disposal, vacuuming, mopping and wiping surfaces as per the type of job requested.

DELIVERY DRIVER

GRUBHUB 06/2022 to 12/2023

• Worked as a part-time 1099 contactor as a food delivery driver using the Grubhub Drivers app to complete incoming jobs of picking up food orders from the restaurant(s) that customers placed through Grubhub and delivering the order(s) to the address where they would like delivered.

• Met ETA expectations for 90% of orders reliably. CUSTOMER SERVICE REPRESENTATIVE

IQOR 05/2021 to 05/2022

● Met all Key Performance Indicators, quality and call metrics monthly deliverables expectations such as attendance, availability average handle time, call hold times, dead air time, percentage productivity, and others including customer satisfaction as a credit specialist for consumer and business customers of Verizon.

● Proven experience in a fast-paced and high volume call center role, with experience in taking 50- 100 inbound calls per day from customers, retail and sales representatives, as well as other customer service representatives, regarding processing of credit applications for device installment payment plan eligibility with their new or existing phone, internet and virtual lines.

● Proven experience in problem solving and troubleshooting issues related to credit applications, CRM software, as well as in team work, coordination and de-escalation.

● Proven experience in adding value and creating positive customer experiences. TEACHING ASSISTANT

Arizona State University 08/2020 to 05/2021

● Grading and proctoring for General Biochemistry, as well as lab assistance for General Chemistry lab, with the School of Molecular Sciences.

● Setting up office hours for student questions and evaluating assignments

● Assistance in the preparation and selection of test questions

● Organization of canvas projects to assist the professor in assigning and organizing work for students.

● Support roles for editing coursework, as well ensuring the timely distribution of graded tasks to students.

AWARDS

● First prize in an intradepartmental group quiz, “Replica”- 2016.

● Two medals (magna cum laude) in B.Sc. for General Proficiency and for securing the highest percentage among peers.- 2017 (Union Medal and Silver Jubilee Medal).

● Merit scholarship for being the highest rank holder in the first semester of M.Sc. course – 2017.

● First prize in singing completion (IBMS Day, University of Madras) – 2018.

● Highest rank holder in the M.Sc. Course – 2019.

CERTIFICATI

ONS

● Google Professional Certificate in Project Management (Google, 2021)

● Web development, Python Developer, Intermediate Python, Intermediate JavaScript, Coding for Data, Basic C, Basic C++ and Coding Foundations certifications from Sololearn, as well as Front End development from Mimo.org

● A2 level International certificate (Diplomas del espanol como lengua extranjera- DELE) for knowledge of the Spanish language (2015).

● Certificate for passing the 3B’s Grade 1 Music Theory Examination with Distinction (3B’s Music Academy, 2016).

● Basic Techniques in Biotechnology (Ethiraj College for Women, 2017).

● Medical Terminology for Medical Coding, Transcription, Billing and Insurance (Swinsifosys, 2017).

● Certificate of Distinction for the Bachelor of Music diploma examination at the level of Step 2 in Classical Guitar Playing (2015) from the London College of Music, UK.

● Certificate of Passing for the Bachelor of Music diploma examination at the level of Grade 4 in Classical Guitar Playing (2017) from the London College of Music, UK.

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