Customer Service Data Entry
Resume:
Rubirosa B. Pacheco
Crest Hill, Il. 60403
***********@******.***
Profile:
I am dedicated, dependable, reliable, and hardworking Individual. I work well with others, as well as on my own. I am self-motivated and passionate with everything I do, especially important task and able to get the job done with little direction or no Supervision. I Strive to deliver an exquisite performance in every project or job task I assign and take pride to the best of my ability and knowledge to do all work done. My goal is to grow with the company. I am open and eager to learn more and expand my knowledge and ability to perform to excessed all expectation. I am looking for the company that will offer me the stability and growth as well as encourage me to further my career and performed my ability and my skills for the position I am applying for.
Experience:
Best Western Naperville Inn / Sales Manager 02/24 – present
Coordinating Sales Contract Sports, Wedding, Family Reunion
Local Events and Local Business – CLC, BNSF
Blood Drive and College and University Athletic Dept.
Negotiating Rates and Special Discount Rate.
Submittal Contract to all potential Clients
Credit Card Authorization Form.
Generating Sales Flow and Sales Revenue
Prospective Sales Market/ Target
Corporate property visits from potentials Corporate Clients/
Tracking ADR Weekday and Weekends Rack Rate.
Responding all incoming Email for Groups, Business or Guest related.
Offering Bid from Hotel Planners and Group Book
Offering Bid for CVB Sales Lead of Naperville
Attending Weekly Sales Meeting
Attending Weekly Sales Revenue Meeting
Member Sales Lead Champions
Attending Quarterly CVB Conventional Conference Meeting
Systems: Webinar, Member web, Stars, Hotel Engine, Visual Metrix, Chrome, Microsoft Edge & Google Workplace, Excel, spread Sheet.
Holiday Inn Suite Bolingbrook / CSR Sales Coordinator 03/23- 02/24
Operating daily task, Checking arrival List
Guest Services Ans. Incoming and outgoing
Check all 3rd Party Reservation Expedia, Booking.com, Priceline
Room Inventory
Checking ADR and Rack Rate
Assigning room blocks, group blocks and Corporate.
Coordinating room or group blocks and local Events.
Processing Contract and submittal.
Credit Card Authorization Form
Contacting all previous Groups, Sports, and Local Business.
Answering and follow up Emails
Processing Payments Invoice Billing
Post Payments Sales & Banquet Dept.
Submittal Contract and C. C Authorization form
Print out Daily report
Check CLC and BNSF Arrival List
Print out Sales Arrivals report Sports and Corporate
System: Opera, Microsoft Words, Spread Sheets, Outlook, Excel
Best Buy DOD 1228/ Customer Service Rep. Tier 1. 2. 3+ 10/19-01/22
Take inbound and outbound calls
Customer Service/ Assisting Client/Customer
Escalating trouble shooting and problem solving
Scheduling Delivery, Installation & Repairs
Create and Trucking Orders
Processes Exchange & Refund
Processing Gift Cards
Data Entry, Micro-Soft, Words, Excel, Spread Sheets and Outlook
Bobcat / APL Logistic, Customer Service Rep. 06/18-07/19
Supervising over 15+ Employees per Shift
Productions Inventory
Customer Service
Processing order for Canada Account
Processing orders between 40-80+
Data Entry, Microsoft, Words, Excel, Spread Sheets and Outlook
Using WMS 1 & 2 processing Canada orders
UPS Air, UPS Ground and Doosan Air and Ground.
Scanners/Scales
Customize Personalize Solution, Customer Service Rep. 09/17-05/18
Customer Service /assisting customers by phone or email
Take Inbound and Outbound calls
Data Entry- Microsoft, Word, Excel, Spread Sheets and Outlook
Processes Refund, Exchange and damaged orders
Create and Tracking Orders
Execute and problem Solving.
Invoice / Credit Card Authorization
Optimizing Heavy Sales Flows
Tracking all damaged merchandise.
Holiday Inn & Suite, Guest Service CSR 11/15- 07/18
•Check -in & Check- out
•Customer Service, Assisting Guest
•Cash Handling, Credit Authorization Form
•Answering Phone inbound and outbound
•Assigned rooms, Blocked Group Reservation
•Room Inventory
•Processing Invoice, Payments
•Reservation Promotion Sales
•Data Entry, MS, Words, Excel, Spread Sheets and Outlook
Dollar Tree Store, Asst. Store Manager 04/12-10/15
•Responsible for the daily operation of store
•Demonstrated effective leadership and management
• Provided training to new hires on policies and procedures
• Maintaining inventory and Sales Flow.
• Handled Customer Requests, Comments, Concern and Complaint
•Accountable for credit and cash transaction as well as bank deposit
•Accountable for a store vault
Victory Limo, Office Manager 03/04–01/10
•Prioritized and handled large call volume.
•Dispatched all drivers to customer locations.
• Strong customer service, assisted with customer concerns and complaints
•Supervising over 18 employees and demonstrated effective leadership and management.
•Fleet Inventory
•Data Entry, MS, Word, Excel, Spread Sheet and Outlook
KB Toys, Assistant Store Manager 05/00 - 01/04
•Responsible for the daily operation of store.
•Maintained stock and inventory.
•Handled customer complaint, requests, comments, and concerns
•Accountable for credit and cash transactions as well as bank deposits
•Maintaining Sales flow
•Merchandizing
•Invoice Billing
•Scheduling
•Payroll
Court Yard by Marriott/ Front Desk Supervisor 10/96- 08/99
•Provided excellent customer service and hospitality
• Check in & Check out Guest
• Responded to guest requests complaint and concern.
•Cash handling and Credit Card Authorization
Supervising over 20+ employees.
•Data Entry, MS, Excel, Spread Sheet and Outlook
•Room Inventory and Blocking Group Reservation
SKILLS:
•Multi-Tasks
•Strong Communicator
•Management Management Training
•Sales Manager
•Leadership
•Coordinating Sales Flow and Revenue
•Coordinating Sales Contracts
•Sales Strategies
•Problem Solver
•Processing Contract
•Organizer
•Time Management
•Hospitality Experience
•Customer Service
•Room Inventory
•Invoice / Billing
•Payroll
•Onsite Manager Recruiter
•I-9
•Conducting background Check
•Conducting Drug Test
Quality Personalities
•Reliable
• Responsible
•Dependable
•Self-Motivated
•Self-Trained
•Quick Learner
•Patience
•Friendly
•Down to Earth
Computer skills:
•Microsoft Word
•Microsoft Edge
•PC
•Excel
•Spread Sheets
•Outlook
•Spread Sheet
•Typing 35-45 wpm
References: Available upon request.
Contact this candidate