Business Continuity Risk Management
Resume:
Ryan R. Reta
C*** Sorrento Oasis Rosario, Pasig City 1609
+639********* Viber/ WhatsApp
********.**@*****.***
*********@*****.***
SUMMARY:
•With over 16 years of experience in the Business Process Outsourcing (BPO) industry, specializing in serving US and North American clients, he has developed a deep understanding of client requirements, service standards, and industry best practices. My extensive tenure in the BPO sector has allowed me to effectively manage client relationships, deliver exceptional service, and drive operational excellence in a customer-centric environment.
•10 years of my career have been dedicated to specializing in Business Continuity and IT Disaster Recovery within the realm of risk management. During this time, he has developed and implemented robust continuity plans, conducted risk assessments, and coordinated recovery efforts to ensure business operations are safeguarded against potential disruptions. His expertise in IT disaster recovery has enabled me to devise strategies for minimizing downtime, protecting critical systems and data, and ensuring swift recovery in the event of unforeseen incidents.
•Furthermore, he holds a certification as an Occupational Health and Safety Officer 3, which underscores my commitment to promoting a safe and secure work environment for employees. By incorporating occupational health and safety practices into my risk management approach, he strives to mitigate workplace hazards, promote employee well-being, and drive compliance with industry regulations and standards.
TECHNICAL SKILL:
Total work experience: 16 Years
experience in Business Continuity (BC): 10 Years
Proficient in SharePoint, MS Outlook, and MS Office productivity tools, especially Word, Excel, and PowerPoint 16 Years
Risk Management, and Project Management 10 Years
CORE COMPETENCIES/SKILLS:
• Data Analysis
• MS Teams (Meeting/Live Event)
• PowerPoint Presentation
• Lean Six Sigma / Agile Methodology
• Organization Development
• Employee Engagement
• Project Management
• ISO Methodology
• IT Service Management (Incident, Problem, and Change)
TECHNICAL SKILLS:
• MS Office
• Google Suits Sheets, Docs
• Service Management/ CRM/ Service Now ticketing tool
• Peoplesoft
• Power BI
• Jira, Process Unity, Fusion / BCM Tools
• Business Impact Analyst/ Threat Assessment tools
• One Note
EDUCATION:
IT/ Computer Programming System Analysis
St. John Bosco (Rotonda, Pasig City)
June 2000 to April 2002
WORK EXPERIENCE:
Sr. Manager Business Continuity – IT DR
AIA Philippines, August 2023 – March 2024
Responsibilities:
•Understanding Disaster Recovery (DR) principles, Business Continuity Planning (BCP), and High Availability (HA) strategies are crucial for developing effective recovery strategies to protect the organization from potential disruptions.
•Responsible for creating comprehensive test reports that outline the results of disaster recovery simulations and exercises. These reports will provide valuable insights and guide future improvements.
•Having a fundamental knowledge of cybersecurity and IT infrastructure is important. A general understanding of cybersecurity principles and IT infrastructure will be essential for integrating security measures into disaster recovery strategies.
•Developing and implementing business continuity and disaster recovery plans aligned with the organization's goals and objectives
•Identifying potential risks and threats to the organization's operations and developing strategies to mitigate those risks.
•Test and update business continuity and disaster recovery plans regularly to ensure they are effective during a disaster.
•Ensuring all employees know the organization's Business Continuity and Disaster Recovery plans and protocols.
•Coordinating with external vendors, suppliers, and other partners to ensure that all aspects of the organization's operations are covered in the event of a disaster.
•Providing training and support to employees on Business Continuity and Disaster Recovery procedures.
•Ensuring that all critical data and systems are backed up and can be recovered in the event of a disaster.
In summary, the roles and responsibilities of Business Continuity and Disaster Recovery professionals are to ensure that an organization can continue to operate in the event of a disaster or unforeseen event and that all critical data and systems can be recovered quickly and efficiently.
Sr. Manager Business Continuity / Vendor Risk – Canada
Manulife, April 2021 – June 2023
Responsibilities:
•Creating specific goals focused on data recovery. Monitoring progress towards these goals within the department will be essential to ensure that recovery efforts are effective and that we can continually improve our strategies over time.
•Perform Testing activities Call Tree Notifications (MIR3) details from workdays, Work Attestation, Tabletop Exercises, etc.
•Update existing BCP business in the recovery process.
•Update BIA, Comprehensive plan review.
•Managing DR tests including test planning, test execution, post-test reporting
•Creating DR policy DR status reporting Google Cloud Platform (nice to have), Any Cloud platform is fine
•Available to work limited evenings and weekends to support DR testing
•Train staff and managers on risk management and disaster recovery.
•The BC IT DR Team uses Fusion Portal for the BCP document, Report, and Dashboard reporting.
•Certified Safety Officer 3 – DOLE
Manager Business Continuity/ OSH/ Corp Security
Transcom Worldwide, November 2019 – April 2021.
Responsibilities:
•Schedule business planning sessions with staff to identify processes.
•Perform business impact and risk assessments.
•Lead incident management for IT and non-IT-related incidents.
•Monitor current recovery plans and review them for enhancements.
•Train staff and managers on risk activities while protecting the brand reputation and keeping the business competitive. The level of preparedness illustrates a corporate commitment to customers, the company, and above all, to employees.
•Develop and implement extensive security plans, policies, and procedures to protect personnel, assets, and information.
•Lead, train, and supervise a team of security personnel, ensuring they have the necessary skills and knowledge to perform their duties effectively.
•Educate employees on security awareness, policies, and procedures through training programs and communication initiatives.
•Stay informed about the latest security technologies, trends, and regulatory requirements and make recommendations for enhancements to the security program.
•Conduct training on Emergency Preparedness and Response and Security orientation programs for new hires.
•Train employees, Floor wardens, and Safety officers before any safe emergency evacuation drills per site.
•Certified Safety Officer 3 mandated by DOLE – First Aider.
PH Business Continuity Incident Management
Task Us, July 2019 – September 2019
Responsibilities:
•Update existing BCP business in the recovery process.
•Lead incident management for IT and non-IT related incidents.
•Schedule business planning sessions with plan/ process owner identity processes.
•Perform Testing activities Call Tree Notifications, Tabletop Exercises, etc.
•Performs site visits and audits
•Certified Safety Officer 3 – DOLE
Deputy Manager PH Business Continuity Planning Corporate Security
WNS, October 2016 – July 2019
Responsibilities:
Introduction- Explanation of the tasks involved in business continuity management & Corporate Security
Business Continuity Planning. Updating of business continuity plans. Performing testing activities to ensure effectiveness. Monitoring of current recovery plans for improvement
Security and Business Continuity Policies. Formulating, implementing, and reviewing security and business continuity policies and regulations. Conducting site-level audits for mitigations and controls
Emergency Response Planning. Developing and implementing security plans and procedures. Coordinating with stakeholders to develop and maintain emergency response plans and procedures
Certification as a safety officer 3 mandated by DOLE - First Aider.
Corporate BCP
Cognizant Technical Solutions, September – 2013, September – 2016
Responsibilities:
Global Helpdesk for BCP queries on Phones, Emails, and Ticket queries throughout the Cognizant organization.
Initiate the bridge conference calls to all the stakeholders; prepare the MOMs, incident reports, chronological reports, and case studies that will need to be submitted to the vendors and client.
Ensure all the Projects, Vendors, and Clients are complainant and adhere.
Send hourly email updates to all the organization for traffic, weather, and current updates that might lead to delays of associates coming to operation.
Certification in ITIL v3, six sigma Yellow Belt,
Sutherland Global Services - (November 2007 - September 2013)
United Online, Lenovo - Operation Service Desk Tech Team Lead
Globe Telecom Business Center (Megamall, Robinson Galleria) (December 2004 - June 2007)
Stock Custodian, Team Lead CSR Business Centers
Contact this candidate