Customer Service Licensed Cosmetologist
Resume:
TRICIA
CLAWSON
*************@*****.***
Nibley, UT 84321
Bold Profile
Dynamic and results-driven salon owner with a proven track record at Modern Edge, excelling in customer retention through exceptional service and relationship building. Licensed cosmetologist skilled in hair styling and scheduling appointments, committed to maintaining high standards of professionalism and ethics while fostering a welcoming environment for clients and staff.
Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem- solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
PROFESSIONAL SUMMARY
SKILLS
• Social skills
• Friendly communication
• Active listening
• Licensed cosmetologist
• Scheduling appointments
• Clear communication
• Hair styling
• Professionalism and ethics
• Decision-making
• Relationship building
• Nail care services
• Salon management
Beau La Reine Beauty College
Logan, UT • 05/1989
Cosmetologists
EDUCATION
Nailed It - Cosmetologist/Nail Technician
Logan, UT • 05/1989 - Current
Downata Hot Springs - Camp Host Manager
Downey, ID • 05/2021 - 10/2024
WORK HISTORY
Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
•
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
•
Demonstrated high level of customer service to increase retention and satisfaction.
•
Processed payments, entering sales in register for prompt customer service.
•
Collaborated with campground staff to coordinate events and activities that promoted guest engagement.
•
Actively participated in staff meetings, offering suggestions for improvements based on personal observations.
•
Conducted regular site inspections, identifying potential hazards or areas needing improvement.
•
Enhanced camper experience by providing exceptional customer service and addressing individual needs.
•
Improved overall guest satisfaction by promptly addressing inquiries or concerns related to their stay at the campground.
•
Assisted in the training of new camp hosts, sharing best practices and practical advice for success in the role.
•
Maintained a clean and organized campsite, ensuring a safe and enjoyable environment for all guests.
•
• Made Reservations using CampGround Master
• Checked in Campers
• Worked Front Desk/receptionists
• Maintained Clean Bathrooms
Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
•
• Planted and Maintained all of Flowers
Deals Transport INC. - Office Manager/Owner
Logan, UT • 05/2007 - 08/2015
Modern Edge - Salon Owner/Operator
Logan, UT • 05/2005 - 07/2008
Issued tickets to customers and collected payment and fees for desired services.
•
Set up promotional displays and equipment for special events and activities.
•
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
•
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
•
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
•
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
•
Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
•
Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
•
Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
•
Increased customer retention through exceptional service and consistent follow-up communication.
•
Contact this candidate