Accounts Payable General Office

Gloria Jones

**************@*****.***

Locus Grove, GA 470-***-****

Professional Summary

Top preforming professional with over 13 years of experience in Healthcare, Admissions, and Insurance Validation. Providing a positive client experience in the following areas: Accounts payable, Management of client trust accounts, CERTS, and maintaining daily census. Experience in record keeping, general office, clerical support and budgeting. Top-performing management professional with experience in residential/medical admissions record keeping, general office, clerical support, and budgeting. Well-versed in oral and written communication, multitasking and perseverance to task completion. Proficient in executive support; new employee orientation, residential/medical onboarding, staff onboarding, payroll, and record maintenance. An enthusiastic human resource representative, who is skilled strongly in record keeping. Experienced and purposeful with proven abilities in developing positive relationships with clients and coworkers. Interested in similar opportunities with a company where exceptional assistant, computer and service skills will be fully utilized. Initiative-taking and energetic personnel who strive to ensure that all tasks are successfully conducted promptly.

Skill Summary

Point Click Care

Accounts payable

Accounts Receivables

Microsoft Suite

Outlook

Teams

Excel

Education

Mary Persons High School May 1980

High School Diploma

Child Development Associate (CDA)

Certification: Activity Director (Georgia Nursing Home Association)

Work Experience

Senior Customer Service Representative Grady Health System Atlanta, Ga

March 2023- Present

Aide requests, problems, and complaints and start proper action; generate work orders to resolve service issues.

Performing data entry functions by keying data into computer system. Enter, retrieve, review, or change data in computer database; verify accuracy of entered data and make corrections.

Communicating with customers via telephone means of communication.

Prioritize and process information about escalation and non- escalation.

Respond to telephone calls and emails from the staff and patient requests that require attention and aid of personnel.

Make a first assessment of a situation and decide the degree of urgency, inconvenience involved, or service needs.

Utilize work order management system to create, update and complete service requests and work orders.

Contact proper personnel as necessary or as directed, based on factors of urgency, work schedules, and proximity of supervision available.

Inform supervisor of any errors within systems

Schedule tasks based on location, need and functionality.

Supply basic information to individuals, companies, agencies, and other departments as needed. Contact customers by phone as needed. Train and help associate as needed for proper and high performance.

Human Resources Specialist

SODEXO/Grady Health System Atlanta, GA December 2020-March 2023 Administers health and welfare plans, including enrollments, changes, and terminations. Processes required documents through payroll and insurance providers to ensure correct record-keeping and proper deductions. Customer service functions by answering employee requests and questions. Forms I-9, verifies I-9 documentation and supports I-9 files. Completed online investigation requests and aids with new-employee background checks. Reconcile benefits statements. Conduct audits of payroll, benefits or other HR programs and recommend corrective action. Prepared documentation for terminations. Preparation of the performance review process. Recruitment and interview process. Tracks status of candidates in HRIS and responds with follow-up letters at the end of the recruiting process. Scheduled meetings and interviews as requested by the director of HR.

Makes photocopies; mails, scans and emails documents; and performs other clerical functions.

Filed documents into proper employee files.

Prepared correspondence as asked.

Onboarding for new hire.

Process mail as delivered.

Admissions Director Reliable Health and Rehab, Atlanta, GA

May 2018- May 2020

Develop strong relationships with other hospitals, nursing facilities and long-term care facilities to ensure the best results for patients.

Hire and train nursing staff to ensure compliance with healthcare stan

Lead and motivate the team to meet the healthcare standards by praising and disciplining when necessary.

Answer questions of the patients and their families, so everyone can be comfortable with the new situation.

Encourage innovation and collaboration to create a work environment of the highest standards.

Develop plans and programs to improve the quality of care.

Collaborate with financial advisors to prepare a financial budget that will meet the nursing services’ financial goals.

Keep detailed records to ensure proper care is given to each patient.

Enforce confidentiality rules for privacy of every patient.

Admission Assistant Reliable Health and Rehab, Atlanta, GA

May 2015-May 2018

Respond to inquiry calls from hospital discharge planners, families, and other referral sources. Conduct facility tours.

Manage the admission process by supporting updated bed availability and facility services information.

Manage the inquiry process professionally, promptly and with proper follow-up.

Effectively manage occupancy levels and census/premium mix enhancement.

Understand census, quality mix and bed management needs of the facility.

Process admissions paperwork ensures proper payor source and obtain signatures from residents or responsible parties prior to each admission.

Communicate special needs of new admits staffing to ease a smooth transition.

Alert proper department supervisors and building staff of projected changes, i.e., admissions, bed changes, and discharges, by chairing daily admission meeting to discuss forthcoming changes. Utilize bed management principles.

Maintain a close working relationship with the Marketing Director, Director of Nursing and the Business Office Manager to ensure appropriate and efficient decisions about prospective admissions.

Business Office Assistant // HR Asst. Reliable Health and Rehab, Atlanta, GA

May 2010-May 2015

May perform or aid with the performance of payroll input and hours calculation, answer telephones, ancillary input, receipt of resident account deposits and payments, and processes of accounts payable.

Strong knowledge of coding: ICD-9, HCPC’s, CMS-1500 and UB-04 forms used in billing.

Work with or support Business Office Manager and consultants in planning all aspects of Business Office functions to include interface with all other disciplines and departments.

Will support the Business Office Manager in collections of outstanding balances billed and due which includes AHCCCS, Medicare, commercial Insurance and Private Party Payment.

Fill in as Business Office Manager as needed with limited or full authority as needed.

Support and help Business Office Manager with State, Federal and Company standards, to include alerting management to potential non-compliance issues and the preparation of correction plans.

Bank deposits as asked.

Receive and receipt private, resident portions and Medicaid payments on residents’ bills.

Aid end-of-month packet procedures like charge journals, cash receipts including RAs, bank reconciliation, preparation of Resident Trust Fund Accounts for closing and allocation of interest to the proper accounts.

Assist Office Manager in supporting a clean, safe, and sanitary work environment.

Maintain accuracy and efficiency in all work performed.

Prepare disbursement checks for payment of expenditures approved by Administrator, keeping and updating daily, the facility’s check register.

Receptionist Reliable Health and Rehab, Atlanta, GA

May 2007-May 2010

Greets visitors, prospective candidates, and other visitors of the agency.

Answers telephones and directs the caller to the proper associate.

Provides callers with information such as company address, directions to the company location, company fax numbers, website, and other related information.

Maintains and manages calendars for conference rooms.

Receives, sorts and forward incoming mail.

Coordinates the pick-up and delivery of express mail services (FedEx, UPS)

Aids in the ordering, receiving, stocking and distribution of office supplies.

Aids with other related clerical duties such as photocopying, faxing, filing, and collating.

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