QC/QA Inspector/Manager, Proj. Mgr.

JIM SHORTO

873-***-**** *********@*****.***

Professional Summary

Results-driven construction and maintenance professional with extensive experience in project management, client relations, and quality control. Proven track record in leading high-value projects, optimizing operational efficiency, and managing vendor relationships to drive successful outcomes. Skilled in project estimation, contract administration, and collaborative problem-solving across residential, commercial, and civil construction sectors. Strong background in health, safety, and environmental management, ensuring compliance with ISO standards and improving workplace safety. Adept at fostering client satisfaction through proactive communication and strategic planning. Work Experience

Account Manager

SDA Building Services, Ottawa Region, ON, Canada

Oct, 2024 - Current.

● Manage maintenance accounts with large national clients across South East Ontario.

● Project estimation and management.

● Client relationships, trade vendor management, collaborative solution finding.

● Project Management of Ottawa Office Renovation Fit-out. Project Manager

Ottawa General Contractors, Ottawa, ON, Canada

September 2022 – September 2024

● Managed diverse construction projects up to $350K, ensuring timely completion and budget adherence.

● Led project planning, estimation, scheduling, and team coordination for optimal efficiency.

● Maintained client and vendor relations, contract administration, and quality control to uphold high standards.

Warranty Service Manager

Claridge Homes, Ottawa, ON, Canada

August 2021 – June 2022

● Led a team of over 38, managing property inspectors, warranty coordinators, technicians, and subcontractors.

● Ensured high-quality standards in warranty repair services for residential projects.

● Improved service efficiency and client satisfaction through meticulous oversight.

● Special projects management for longer term warranty repair claims including interior water damage, framing defects, basement cracks etc. Quality Control and Pre-Delivery Inspector

Claridge Homes, Ottawa, ON, Canada

February 2019 – August 2021

● Conducted quality control inspections for new homes and condos, ensuring adherence to building plans and industry standards.

● Managed Tarion warranty claims, negotiating effectively for optimal resolutions.

● Identified and resolved construction defects, enhancing overall build quality and customer satisfaction.

Health and Safety, Environmental & Quality Manager NTS GROUP, Gold Coast QLD, Australia

July 2017 – January 2019

● HSEQ Management for civil construction, improving safety and quality standards

● Ensured compliance with ISO 45001, ISO 14001, and ISO 9001 standards.

● Implemented training programs, vendor management and site inspections, leading to measurable safety improvements.

Work Health, Safety and Environmental Advisor

ROB CARR PTY LTD, Gold Coast QLD, Australia

April 2009 – July 2017

● Provided actionable WHS and environmental guidance on civil construction projects, ensuring compliance and safety.

● Secured ISO standards accreditation, enhancing safety protocols for high-risk tasks.

● Implemented effective safety and environmental procedures, reducing workplace incidents.

Education

● NEBOSH International General Certificate in Health & Safety, Astutis, England

● Advanced Diploma of Work Health and Safety, Asset Training Australia, Brisbane QLD

● ISO 9001: Quality Management Systems Auditing Certification, SAI GLOBAL

● ISO 14001: Environmental Management Systems Auditing Certification, SAI GLOBAL

● Diploma of Environmental Management, Absorb Environmental

● Diploma of Project Management and Civil Construction Management, RudTek, Australia

● Diploma of Quality Auditing, Line Management Institute of Training

● Bachelor's Degree in Fine Art, Curtin University of Technology, Perth WA Skills

● Building and Property Inspections

● Facility Maintenance Management

● Quality Inspection and Auditing

● Health and Safety Compliance

● Environmental Inspection and Auditing

● Construction Project Management

● Team Leadership and Human Resources

● Customer Service

● Administration and Data Management

Certifications and Licences

● Driving Licence

● ISO Standards Management (ISO 45001, ISO 14001, ISO 9001)

● First Aid

● Confined Space Entry and Testing

● Work at Heights

● COR Internal Auditor

● Workplace Substance Testing

● Fire Safety Advisor and Fire Warden

Professional Affiliations

● IOSH UK Technical Membership

LinkedIn Profile

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