Scrum Master Project Manager
Resume:
TONY MILLER, CSM CSPO CASP
Lavon, TX *****
Coach Transformative Strategic
A driven Scrum professional who brings a knowledge of Agile and Waterfall Methodologies, Team Management and Business Process Improvement to an environment that is looking to constantly improve its ability to deliver superior results to both external and internal customers. Providing vision, strategy and leadership while ensuring success by collaboration and optimal utilization and development of resources
Skills
Facilitation of Scrum Ceremonies
Azure DevOps, Jira, Confluence
Team Development
Business Process Improvement
Risk Mitigation
Agile and Waterfall Methodologies
Career Highlights/accomplishments
Established 25+ backlogs in Azure DevOps while coaching/training and facilitating 100+ team resources.
Oversaw migration of 100+ applications from multiple onsite data centers to AWS. Worked with contractor teams as well as onsite developer teams in establishing UAT, Staging and Production environments for a companywide cutover for both US and Canada.
Oversaw concurrent implementation of Dynamics 365 CRM, Dynamics 365 Business Central, and Upland PSA Project Management Platform via Agile methodology. All of which were implemented during the same 12-month window. Effort included design, implementation, and rollout across all functional groups within the company. Ongoing enhancements managed through Azure DevOps and Scrum Team activities
Implemented Steering Committee consisting of VP and above Leadership with process to ensure major initiatives were in alignment with corporate goals
Implemented process to capture non-project related activity for all resources to assist department managers in understanding resource allocation outside of assigned project tasks. Provided 60% more visibility to allocation of resources
Experience
MARYKAY GLOBAL (CONTRACT), Addison, TX 2022 - 2025
Agile Coach/Scrum Master/Project Manager 2022 - 2025
Provided direction and coaching to establish the desired Agile culture to companywide IT organization.
Held responsibilities when necessary, including Agile Coach, ScrumMaster and Project Manager.
Key Accomplishments.
Established adoption of Agile Methodology where previous efforts had no traction. Focused on application to work in progress.
Implemented a quarterly Product Owners meeting to foster continual improvement as well as collaboration across the IT organization.
DIGITAL MATRIX SYSTEMS INC, Plano, TX 1994 - 2022
Scrum Master/Product Owner/ Business Analyst 2017 - 2022
Played a key leadership role as an advocate and partner with the business units to develop an integrated view of enterprise strategy, defining and delivering strategic initiatives that enable the business to transform to meet growth and operational efficiency objectives. Advocate for the lines of business by ensuring their projects or proposals are well-formed Product Backlog Items and align with corporate strategic goals. Participated in Scrum teams as Scrum Master and/or Product Owner.
Key Accomplishments.
Obtained 100% approval of initiatives brought to Steering Committee, accredited to due diligence in defining process. Key objective for non-client initiatives.
Implemented Agile development sprints utilizing MS DevOps for enhancements to new MS Dynamics CRM platform.
Manager, PMO 2005 - 2017
Implemented PMO structure by developing the utilization of existing Project Managers, Product Managers and Business Analysts. Continual process improvements saw the PMO move from Ad-Hoc to Planned and into Managed level of maturity. PMO currently utilizes both Waterfall and Agile methodologies for different types of efforts. Continual process improvements for PMO as well as companywide initiatives by working closely with the rest of the Leadership Team.
Key Accomplishments.
Oversaw key projects that implemented 25+ new data sources as the company expanded from financial to insurance industry, working with numerous top 20 insurance providers.
Oversaw defining and documenting of Project Delivery Process to provide consistent understanding of how projects would be managed across all company functional teams.
Improved project efficiency by implementing Assessment activity conducted by Business Analysts which increased Stakeholder input and signoff on project requirements and milestones.
Implemented Priority Index that evaluates an initiative based on value to client, value to company, complexity, and resources available. This aided with where initiative was positioned in the priority queue for active projects.
Project Manager 1998 – 2005
Managed multiple projects at a time for all business units within the company. Included SDLC, Client Implementations and Process Improvements.
Technical Writer/Webmaster 1997 - 1998
Call Center Supervisor 1996 - 1997
Customer Service Agent 1994 - 1996
Additional experience upon request
Education/Certifications
CERTIFIED SCRUM MASTER, SCRUM ALLIANCE
CERTIFIED SCRUM MASTER PRODUCT OWNER, SCRUM ALLIANCE
CERTIFIED AGILE SCALING PRACTITIONER, SCRUM ALLIANCE
MASTER’S CERTIFICATE, IT PROJECT MANAGEMENT, THE GEORGE WASHINGTON UNIVERSITY
COMPUTER AND INFORMATION SCIENCE STUDIES, RICHLAND COLLEGE
Activities / Associations
Member of Product Development and Management Association (2015-2017)
Have led multiple mission trips to South Africa and Philippines. Responsible for planning goals and activities for teams ranging from 3 to 30
Hold position of Deacon and various team memberships (Personnel Team, Missions Committee) supporting a church with 5000 members
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