Customer Service Support

RHONDA L SMITH

**** ******** **, ******, ** *****

214-***-**** email: *******@*****.***

Summary

To obtain a fulfilling and productive position where I am able to utilize my strengths and strong educational background while acquiring teaching skills as a Special Education Inclusion Teacher Highlights

Six years of Substitute teaching experience

Developed interpersonal skills, having dealt with a diversity of professionals, students, and staff

members. Excelled in customer service.

Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet

operation deadlines.

Adapt easily to new concepts and responsibilities.

Diverse background in business,

customer support, and education

Established communication skills,

both oral and written

Extremely productive in a high

volume and/or high stress

environment.

Function well both independently

and as a team member.

Accomplishments

Managed classes of up to 26 students.

Designed several weekly lesson plans focused on age and level-appropriate material while on long- term assignment for High School Theater Arts teacher. Helped students improve school work and reiterating work plans.

Skills

Classroom Discipline, Classroom Instruction, Classroom Management, Creative Lesson Planning, Critical Thinking, Goal Setting and Implementation, Group Instruction, Instructing, Instructional Methods, Learning Strategies, Multicultural populations, Problem Solving, Research, Social Perceptiveness, Speaking, Specialized Testing, Special-Needs Students, Teaching, Team Building, Time Management, Writing, Active Learning, Math, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word. Medical experience with donors included taking vitals, finger-stick, venipunctures, and payout to donors, new charts, medical questionnaire, appointments, training new employees, handled donor reactions.

Work Experience

Substitute Teacher Aug 2012–current

Irving ISD

Phlebotomist/Donor Processor/Trainer

Grifols Biomat

July 2008–June 2011

Novo 1 Inc

Dispatcher/Escalation

Mar 2006–Mar 2008

Education

University of Texas-Arlington May 2016

Bachelor of Science in University Studies

Texas Teacher's Alternative Certification April 2017 Statement of Eligibility-Special Education/ESL EC-12

Contact this candidate