Real Estate Customer Service
Resume:
Charley Gonzales
GRI, CRS, CRB
Las Vegas, NV. 89108
347-***-**** /******************@*****.***
SUMMARY OF QUALIFICATIONS:
Ten years of Sales / Sales Management experience.
Military Veteran with strong customer service background.
Excellent organizational skills with the ability to lead, motivate, train and coach teams.
Great communications skills bilingual fluent in both English and Spanish.
Solid knowledge of Lending Guidelines High level of Integrity and Work Ethics.
Certified Real Estate Brokerage Manager, Certified Residential Specialist.
Microsoft Word, Outlook and Excel proficient.
WORK EXPERIENCE:
Prudential Appleseed Realty / other different companies Branch Sales Manager / Real Estate Broker Associate Queens, NY 2005 - Present
High performance and self-motivated Mortgage Lending and Real Estate Professional with extensive experience in Mortgage Banking, including residential Lending & CRA, Consumer Lending, Business Development.
Management as well as experience in Real Estate Sales.
Results-oriented with high level of integrity and work ethics with ability to teach, train mentor, and motivate others. Possess excellent people and communication skills, capable of fostering and maintaining positive working relationships at all levels of management.
Excellent sales and prospecting skills with a love of helping people.
Great interpersonal skills with passion for excellent customer service and follow through.
Enjoy communicating and cultivating referrals.
Experienced in building successful, high quality relationships.
Self – directed with strong initiative, drive and desire to succeed and be the best.
Contacted consumers and provide detailed information on company products / services.
Evaluated client’s financial situations and placed loans with suitable lenders, investors and banks.
Negotiate specific types of loans including non-conventional lending needs. Comply with all legal requirements.
Ensure clients are satisfied with products and services and successfully resolve any concerns / issues. EDUCATION:
City University of New York
Accounting Degree New York, NY
United States Navy
Naval studies San Diego, CA
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