Multi-Unit Regional Operations

JODI FOOSE

Laguna Beach, CA *****

**********@*****.*** 310-***-****

PROFESSIONAL SUMMARY

Dynamic and strategic Regional Operations Executive with over 20 years of leadership experience in multi-unit restaurant and hospitality operations. Recognized for driving profitability, streamlining processes, and cultivating high-performing teams. Proven track record of elevating brand performance, enhancing customer experiences, and delivering operational excellence. Passionate about developing people, improving systems, and creating sustainable growth across diverse environments.

PROFESSIONAL EXPERIENCE

Director of Operations / Partner

Yogurtland & Egg N Bird Corporate – Irvine, CA

Nov 2023 – Present

Lead multi-unit operations with a focus on performance optimization, innovation, and brand consistency.

Partner with executive leadership to align business strategy with on-the-ground execution.

Manage budgeting, labor, cost controls, training, and cross-functional communications across departments.

General Managing Partner

Glasspar – Dana Point, CA

Sep 2022 – Nov 2023

Negotiated high-value contracts to increase profitability and expand client base.

Streamlined operations to improve service efficiency and team productivity.

Led budgeting, forecasting, and financial analysis to ensure fiscal responsibility.

Elevated community engagement and brand visibility through targeted marketing initiatives.

Area Manager of Operations / Restaurant Consultant

Rockwell’s Café, Bar & Bakery – California

Oct 2020 – Sep 2022

Oversaw daily operations across multiple locations with a focus on compliance and quality control.

Directed audits, vendor partnerships, inventory, and performance metrics.

Strengthened customer satisfaction through hands-on issue resolution and enhanced training programs.

General Managing Partner

Chart House – Dana Point, CA

Mar 2017 – Mar 2020

Owned full P&L responsibilities, including labor management, financial planning, and cost control.

Fostered a high-performance culture through mentorship, coaching, and leadership development.

Launched strategic initiatives that led to increased revenue and guest loyalty.

Regional Director of Operations

Lone Star Steakhouse

Feb 2014 – Mar 2017

Directed operations for 32 restaurant locations, leading a team of Area Directors and General Managers.

Spearheaded all hiring, training, compliance audits, and regional marketing efforts.

Acted as liaison between field teams, corporate leadership, and support departments.

Area Director of Operations

Lone Star Steakhouse

Jan 2011 – Jan 2014

Managed 12 restaurants across AK, AZ, CA, and CO, achieving top regional performance metrics.

Led initiatives in cost reduction, employee engagement, and customer experience optimization.

Integrated social media into marketing strategies to improve brand reach and engagement.

Executive General Manager

Lone Star Steakhouse – Tustin, CA

Jan 2011 – Jan 2014

Boosted gross sales by 27% in the first year through leadership and operational improvements.

Restructured daily operations, improved vendor agreements, and enhanced team morale.

Oversaw all functions including scheduling, budgeting, and staff management.

Owner / Operator

O'Malley's Sports Bar – Santa Barbara, CA

Aug 1987 – Mar 2011

Founded and operated a successful bar and grill for over 20 years.

Built a loyal customer base through standout service, marketing, and brand development.

Directed all aspects of business including HR, financials, customer service, and vendor relations.

EDUCATION

University of California, Santa Barbara

Business Coursework – 1987

Santa Barbara City College

Associate Degree in Business Management & Photojournalism – 1984

CORE COMPETENCIES

Multi-Unit Operations Management

Strategic Planning & Execution

Budgeting & Financial Forecasting

Leadership Development & Team Building

Vendor & Contract Negotiation

Customer Experience Optimization

Inventory Control & Cost Management

Talent Acquisition & Succession Planning

Performance Metrics & KPI Analysis

CERTIFICATIONS

ServSafe Manager – Valid through May 2026

CPR, AED & First Aid – Valid through February 2027

Food Handler Certification – Valid through July 2026

Bartender License – Active

California Driver’s License – Valid through November 2025

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