Customer Service Supply Chain
Resume:
Diane Hintz
Gibsonton, FL. 33534
*******@*****.***
WORK EXPERIENCE:
EngageCX~
Tampa, FL. December 2024-April 2025
Medicare Fronter Specialist
Specific Skillset and Duties Required: Prospect Identification. Lead Qualification, Engagement and Communication, Interpersonal Skills, Data Management, Communication Skills, Adaptability, and Basic Knowledge of Medicare. By embodying these duties and skill sets, a Medicare Fronter Specialist or lead generation support professional can significantly impact their organization's success in connecting individuals with essential Medicare services.
AppleOne~
Tampa, FL. April 2022-Aug 2022
WAH (ERAP)Customer Service
The Emergency Rental Assistance Program is essential for maintaining housing stability and supporting those in need. Its key responsibilities include: Rapid Application Processing, Clear Eligibility Assessment, Timely Fund Distribution, Effective Outreach and Education, Collaboration with Community Services, Ongoing Compliance Monitoring, Accurate Record-Keeping, Essential Support Services, Proactive Conflict Resolution, Continuous Program Evaluation Dialog Direct
January 2017 - March 2022
WAH Customer Service Advocate,
•Receive inbound calls from customers of family or friends who are residents of a correctional facility needing to add talk time to their “noncollect call billable phone number”, or set up accounts for a 1st time user.
Teleperformance
May 2016 - March 2017
Internet Tech Support at home,
July 2016 to March 2017
•Receive inbound calls from Frontier/Verizon customers having an internet connection issue or webmail username or password reset,
•doing troubleshooting with their assistance following the company's programs' Systems available to me among other software screens to navigate through to complete a step-by-step guidance process, as well as educating the customers on quick easy fixes and guiding them to the Frontier.com website.
SGS
March 2016 - May 2016
Customer Service & Sales,
•Receive inbound calls from Cox Communications customers having an internet connection issue or webmail username or password reset,
• troubleshooting with their assistance, guiding them through various software screens to complete a step-by-step guidance process, educating the customers on quick, easy fixes, and guiding them to the cox.net and cox.com websites. EDUCATION
Orlando College1994
AS, Computer Science
SKILLS
- Exceptional accuracy in tasks - Expertise in Bills of Materials (BOM) - Strong rapport-building skills - Knowledge of Current Good Manufacturing Practice (cGMP) - Proven customer relations and satisfaction - Excellent customer service driving sales - Committed to CSR retention - Experienced Storage Manager - Proficient in roadside assistance operations - Effective in collections - Detail-oriented in cycle counting - Skilled in data entry - Strong attention to detail - Understanding of electrical applications
- Efficient in expediting processes - Knowledge of FDA regulations - Professional in inbound calls - Excellent interpersonal skills - Familiar with ISO standards - Experience with medical devices - Effective in merchandising resets - Proficient in Microsoft Office - Capable of multitasking - Skilled in outbound calling - Patient in customer interactions - Expertise in printed circuit board assembly - Strong research skills - Experienced in SAP for supply chain - Extensive supply chain knowledge - Proficient in technical support - Strong troubleshooting abilities - Effective vendor management - Quality Control Technician III experience - Skilled Quality Control Inspector - Expertise in document control - Negotiation skills as a Supply Chain Buyer - Timely deliveries as a Supply Chain Expeditor - Proficient SMT Technician - Capable Micro Drill Technician.
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