Customer Service Professional
Resume:
Round Rock, TX
Apr **** Current
Georgetown, TX
Dec 2023 Mar 2024
Round Rock, TX
Nov 2009 Nov 2023
Robin L Rouleau
Professional Summary
Positive and upbeat retail sales professional and people-person with over 30 years of related experience. Skilled in merchandising products, organizing inventory and keeping accurate registers. Effortlessly assist customers to complete purchases and individual loyalty to the brand.
Skills
Customer relations Multitasking
Inventory control Customer service excellence
POS system operations Build successful teams
Develop employee knowledge Microsoftoffice
Experience
Round Top State Bank
Bank Teller
Opened and updated checking and savings accounts and CDs. Used good cash handling skills and attention to detail to maintain balanced cash box.
Followed company and regulatory policies to protect customer and bank assets.
Reviewed documents for proper signatures and verified customer identity to process deposits and withdrawals.
H&R Block
Customer Service Professional
Used clerical abilities to support needs of office staff and administrative team members.
Followed established procedures to protect sensitive and confidential information from unauthorized release.
Cultivated warm and welcoming atmosphere consistent with brand values. Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
H.E.B. Grocery
Deli Team Lead
525 SHIMEK ST, JARRELL, TX 76537
**************@*****.***
JARRELL, TX
Oct 2020 Nov 2020
Baton Rouge, LA
Jun 2007 Nov 2009
Greenwell Springs, LA
Jun 2007 Sep 2009
Baton Rouge, LA
Followed OSHA requirements and sanitation standards. Helped customers select products based on tastes and preferences. Used POS systems to process over-the-counter transactions, handling cash and credit card payments.
Resolved customer issues with tactful communication and creative solutions. Managed daily operations in deli and supervised staff to improve sales performance.
Williamson County, Texas
WILCO Elections Worker
Maintained voter data by using complex statewide database to comply with federal and state election laws.
Checked identifying documentation to prevent unauthorized or fraudulent voting activities.
Worked effectively with general public to obtain information and educate about steps required.
Life Uniforms
Store Manager
Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
Monitored and adjusted staff schedules based on changing operational demand.
Implemented loss prevention strategies to reduce shrinkage and control theft.
Met with prospective customers to demonstrate products and discuss services.
Dick's Shadow Kennels
Dachshund Caretaker
Provided 42 miniature dachshunds with food and water and administered medications.
Maintained proper schedules for feeding, watering, grooming, bathing and exercising animals each day.
Disinfected cages and pens to maintain clean, sanitary environment. Properly exercised and socialized all dachshunds to have them ready for next forever home.
Helped owner with training and prepare each dachshund for champion dog shows
Helouin Animal Hospital
Feb 2004 Jun 2007
Baton Rouge, LA
Apr 1993 Feb 2004
Coral Springs, FL
Jun 1989 Apr 1993
Coconut Creek, FL
Jun 1991
Coral Springs, FL
May 1989
Veterinary Receptionist
Maintained clean and neat reception area for benefit of clients and animals. Managed medical records, charts and reports for pets and farm animals. Scheduled patient appointments, sent notifications, handled rescheduling needs, and answered multi-line phone.
Managed transactions and printed receipts for payments. Entered, verified and updated patient information into systems. Sears Roebuck & Co.
Replenishment Supervisor
Increased profits by 30% by developing strong teams through periodic training and consistent coaching.
Developed and implemented action plans to increase revenue using proper merchandise presentation, timely seasonal transitions and inventory flow. Prepared schedules, prioritizing and assigning tasks to cover operational demand.
Inventoried and organized supplies to determine ordering needs. Phar-Mor Inc.
Warehouse Inventory Control Manager
Conducted daily inventory analyses to solve inventory problems and restore records accuracy.
Tracked goods en route and worked with dispatchers and drivers to expedite orders.
Coordinated vender contracts and arranged timely shipments to meet delivery targets.
Generated and verified necessary shipping paperwork, packing lists and bills of lading.
Education
Atlantic Technical College
Associate of Applied Science: Computer Science
Coral Springs High
High School Diploma: General Studies
Hobbies
Gourmet Cooking
Gardening
Volunteer-experience
Volunteer, Greater Baton Rouge Special Olympics, 1994-2000 Volunteer, Domestic Violence Shelter,
Contributor, Upwards Church Food Pantry, 2017-Current Certifications
Certified Caregiver/Companion, December 2023
BLS Certification, December 2023
Pet CPR + First Aid Certified, December 2023
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