Call Centre Bank Teller

Moshe Langa

Dateof Birth: **th November **** Nationality: South African Location: Johannesburg

Marital Status: Single Dependants: 0 Driver’s Licence: Available Availability: Immediately EE Status: African Male Languages: N. Sotho, English & isiZulu Contact number: +27 (0-828****** Email address: **********@*****.*** Willing to relocate: Yes

Education

Qualification Year Obtained Institution

National Senior Certificate 2006 Zakariyya Park Combined school I.T Proficiency

Basic understanding of systems

Basis understanding of Java

Extensive understanding of Microsoft Office

Certifications

Call Centre Certificate - Quest Computer Skills Centre - 2012 Skills

Exceptional written and verbal communication

Exceptional telephone etiquette

Interpersonal

Analytical /Problem-solving

Excellent client services

Conflict management

Customer centric

Business acumen

Policies & procedures

Leadership cabilities/characteristics

Employment Summary

Company Date Title

FNB eBucks July 2016 – October 2021 Call Centre Consultant Mogwerane & Letsoalo Attorneys October 2014 – June 2015 Personal Assistant Standard Bank South Africa October 2013 – August 2014 Mail Room & Bank Teller Megaphase Business Enterprise March 2009 - August 2010 Administration Employment History

FNB eBucks

Call Centre Consultant

Duties:

2IC

Responding to and resolving client queries and complaints via email and calls

Client centric

Dealing with complex and complicated complaints

Provide clients and colleagues with product knowledge

Managing clients expectations

Establish good customer relationships

Mogwerane & Letsoalo Attorneys

Personal Assisant

Duties:

Setting up appointments

Data capturing

Invoicing

Other PA duties

Standard Bank South Africa

Mail Room and Bank Teller

Duties:

Opening and capturing returned mail on the system

Data capturing sensitive information

Bank teller

References

Phindile Ngema

FNB eBucks

*******@******.***/082*******

Kamilah Simonne Hoosen

FNB eBucks

*******@******.***/087730636

Sarashini Govender

FNB

sarashini.govenfer/087*******

Contact this candidate