Customer Service Revenue Cycle

Sherriece Jones

Trenton, NJ

Phone: 609-***-****

Email: ********@*****.***

Objective

Dedicated customer service manager with over 20 years of experience in retail and administrative environments. Proven ability to advance to increasingly responsible management positions, overseeing full-service call center operations, P&L management, sales, inventory control, merchandising, and collections.

Professional Experience

Harmony Recovery Group, Remote

Revenue Cycle Billing Associate

October 2023 - February 2024

• Facilitated the billing process through effective verification of benefits and claims to support financial transparency and accuracy.

• Ensured clients received clear Explanation of Benefits (EOBs) and provided Coordination of Benefits (COB) assistance, helping clients understand insurance coverage and payment responsibilities.

• Acted on clients' behalf to provide assistance, following up on overdue accounts, and establishing payment plans as needed.

• Collected and managed Paid-to-Patient (P2P) checks, coordinating payments from clients to insurance claims efficiently and accurately.

Delphi Behavioral Group, Hamilton, NJ

Revenue Cycle Specialist

February 2023 – October 2023

• Verified benefits and billing accuracy to streamline the revenue cycle process, contributing to efficient financial operations.

• Provided comprehensive EOB explanations and COB support to clients, helping them navigate insurance processes and manage expenses.

• Actively collected payments, renewed payment plans, and conducted client follow-ups to maintain strong financial health and compliance.

Client Advocacy/Collections Representative

January 2020 - February 2023

• Addressed client inquiries regarding billing and payment options, assisting those experiencing financial difficulties.

• Represented clients in discussions regarding claims and benefits, enhancing client relationships. Intake Specialist/BDA Assistant

October 2019 – January 2020

• Conducted outbound wellness calls to rehabilitated clients and coordinated field management appointments.

Stouts Transportation, Ewing, NJ

Sales Associate

November 2018 - May 2019

• Cultivated new business through cold calling and client relationship management.

• Generated estimates for potential trips and bookings while monitoring daily sales reports. Educational Testing Service, Ewing, NJ

APC Customer Service Representative

May 2018 – June 2019

• Managed telephone inquiries from students, guidance counselors, and program coordinators, ensuring prompt and accurate responses.

• Handled shipping logistics for student testing materials and resolved student cases efficiently. Cenlar FSB, Ewing, NJ

Customer Service Representative

August 2015 - December 2019

• Responded to borrower inquiries regarding account management, enhancing user experience through effective problem-solving.

• Documented customer interactions and escalated issues as needed to ensure resolution. Sam’s Club, Princeton, NJ

Produce Marketing Supervisor

June 2010 - April 2015

• Developed and executed a strategic marketing plan to boost sales in the produce department.

• Enhanced customer engagement through research and implementation of effective marketing strategies, resulting in a 78% increase in customer interactions. The New Print Shop, Trenton, NJ

Manager

March 2000 - May 2010

• Supervised daily operations, focusing on staffing, budgeting, and customer service excellence.

• Implemented inventory and safety procedures that significantly reduced turnover rates and improved customer satisfaction.

Key Skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook), Aspect Unified Agent, and web research.

• Exceptional customer service and communication skills.

• Strong leadership and team collaboration abilities.

• Detail-oriented with strong organizational skills.

• Knowledgeable in billing and collections processes.

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