Customer Service Assistant Manager
Resume:
Powell Hall IV
Raleigh, NC *****
*************@*****.***
Professional Summary
Dedicated professional with over 7 years of customer service and retail management experience, exceptional communication skills, and keen attention to detail, seeking to leverage my expertise to contribute to a dynamic team and enhance customer satisfaction. Work Experience
Uber and Lyft Driver
Lyft-Raleigh, NC
October 2024 to Present
• Provided exceptional, personalized transportation services, ensuring a seamless and comfortable experience for every passenger.
• Experienced with navigation skills and adapting to the dynamic demands of urban mobility, offered efficient and timely rides while prioritizing safety and customer satisfaction.
• Delivered a high level of professionalism and hospitality, enhancing the overall travel experience with every journey.
• Maintained a keen awareness of the city’s roads and a commitment to excellence, playing a pivotal role in connecting people to their destinations with ease and style Insurance Claims Specialist
GEICO-Virginia Beach-VA
February 2022 to October 2023
• Verification process and maintain customers information.
• Schedule appointments for auto damage adjusters to meet customers and body shops for repair estimates.
• Responds to all inquiries, complete auto claims, cancellation requests, and estimate payment within specified timeframe.
• Recorded interviews to complete liability investigations Senior Sales Associate/Assistant Manager
Virginia ABC-Virginia Beach, VA
May 2021 to January 2022
• Applying merchandising techniques to increase sales
• Investigating and resolving customer complaints
• Ensuring compliance with all ABC policies in the checking of IDs
• Assisting Manager with managing inventory levels and accounting of store funds
• Assisting Manager with training staff on store products, proper customer service skills and sales techniques
Stylist
Nordstrom-Santa Monica, CA
November 2020 to August 2021
• Identify clients needs and help them find clothing items that fit their body type.
• Observe clients style to create complete looks from head to toe
• Offer personalized styling tips.
• create clients outfits and recommend shoes and accessories
• Create style boards for customers
• Fulfill customer orders from store inventory in a timely manner following quality standards Key Holder
Camper Shoes-Santa Monica, CA
August 2020 to February 2021
• Introducing products to customers and communicate the overall brand message
• Achieve pre-established sales targets
• Visual merchandising displays and promotional material
• Provide helpful advice about the latest fashion and trends in line with current and upcoming selections Assistant Manager
Forever 21-Charlotte, NC
January 2018 to November 2018
• Oversees store earnings weekly, monitor daily payroll planner, finalizing and submitting time edits for payroll, adjusting schedule accordingly, and create incentives to boost store morale
• Train, coach and direct associates on merchandise handling, shipment processing, customer service, merchandise presentation and visual techniques as needed
• Organize group and individual new hire orientation
• Actively participate in store walkthrough with store manager and district leaders to ensure quality of service, operations and visual execution
Logistics Manager
Gap Inc.-Long Island, NY
February 2017 to September 2017
• Receive and process shipment to replenish sales floor
• Perform leader on duty responsibilities
• Style mannequin, change floor sets, merchandise department, maintain neat and clean stockroom Coordinator
TJ Maxx-South-Columbia, SC
September 2009 to January 2016
• Assist store manager with monitoring department sales
• Maintain promotions and advertisements for department
• Creation of fashionable features
Education
Ocean Lakes High school
September 2005 to June 2009
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