Patient Care Customer Service

KATE GABELMAN

Johns Creek, GA

**************@*****.*** 626-***-****

PROFESSIONAL SUMMARY

Highly motivated and detail-oriented administrative professional with 8 years of experience in healthcare administration and oƯice coordination. Adept at streamlining workflows, improving patient care coordination, and ensuring operational eƯiciency. Seeking a dynamic administrative role with opportunities for professional growth, ideally in a remote setting, to leverage strong organizational and communication skills.

SKILLS

Administrative Support & Coordination

Patient Care Coordination

Medical Records Management (HIPAA Compliance)

Scheduling & Calendar Management

Data Entry & Accuracy

Project Management

Insurance Verification & Billing Support

Attention to Detail

Customer Service & Client Relations

PROFESSIONAL EXPERIENCE

Patient Care Coordinator

Axion Spine & Neurosurgery

Nov 2023 – Present

Serve as the primary point of contact for patients, ensuring seamless coordination of their care and scheduling needs.

Assist patients in accessing appropriate medical professionals through referrals and resource guidance.

Streamline administrative processes to improve patient experience and overall oƯice eƯiciency.

Maintain detailed and accurate patient records, ensuring compliance with HIPAA regulations.

Front OƯice Coordinator

Advanced Gynecology

June 2023 – Nov 2023

Verified insurance eligibility and processed claims to ensure accurate billing and payment collection.

Managed confidential patient medical records with strict adherence to HIPAA guidelines.

Coordinated patient referrals and scheduled new patient appointments, optimizing provider schedules.

Provided high-quality customer service, addressing patient inquiries and concerns eƯiciently.

Front Desk Receptionist

Veterinary Medical Center

Aug 2017 – Nov 2022

Managed master calendar and scheduled appointments to maximize clinic eƯiciency.

Developed and implemented new client communication protocols, improving response times and satisfaction.

Maintained accurate and up-to-date patient medical records.

Assisted pet owners by answering health-related questions and providing guidance on best care practices.

Starbucks Kiosk Barista

Albertsons Grocery Store

July 2011 – Dec 2016

Provided excellent customer service while preparing and serving high-quality beverages.

Maintained a clean and organized workspace to ensure eƯiciency and compliance with health standards.

Managed cash transactions and assisted with inventory restocking.

Trained new employees on store policies, beverage preparation, and customer service best practices.

EDUCATION

Georgia State University

Associate of Biology, 2017–2019

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