Accounts Payable Coordinator, Customer Service

MARY SUSAN KOZISKI

***** **** **** **** **** Saint Clair Shores, MI 48080 313-***-****, *************@*******.***

Professional Summary

Administrative Assistant, Customer Service Expert, and Accounts Payable Liaison adept at developing and maintaining detailed administrative, operational, and accounting processes. Patient and empathetic with Customers and Suppliers while using my extensive background in common sense conflict resolution.

Skills

·Excellent customer service skills

·Research and analysis

·Detail-oriented

·Strategic thinker

·Operations Management

·Creative problem solver

Work History

Accounts Payable Coordinator, September 2020 to Present - Hybrid

WM Great Lakes Area Office - 41100 Plymouth STE 170, Plymouth, MI 48170

•Research assigned Accounts Payable inquiries received from site personnel and vendors by proficiently utilizing the various and proper WM departments and company systems - Coupa’s S2P, and Oracle ERP to provide all necessary documents to support responses.

•Review and approve all Third-Party invoices.

•Manage Open Purchase Orders and Tolerance Failure Reports addressing discrepancies and excessive accrual amounts for assigned sites.

Administrative Assistant, May 2018 to September 2020

Waste Management Sustainability Services Corporation/DTE Energy I Energy Plaza Detroit, MI 48226

•Assisting Project Manager with daily operations of 41 DTE Energy sites throughout Michigan.

•Facilitated customer requests, I.E., additional or fewer disposal dates, additional equipment or equipment removal, relocation of equipment, via dedicated Customer Service Support email and phone.

•Created monthly waste recycling tonnage reports that contributed to the decision-making process to divert various waste to recycling opportunities and minimize the corporate landfill footprint.

•Responsible for the monthly intercompany services’ billing of 41 site services utilizing DTE Energy's Maximo receipt system.

Operations Administrator, February 2009 to October 2015 Michigan Commercial Door Group, LLC 23010 Industrial Drive E Saint Clair Shores, MI 48080

•Developed standard operating procedures for all administrative employees.

•Consistently included project requirements, material lead time, and pricing when sourcing and buying products.

•Managed a wide variety of customer service and administrative tasks to resolve customer or vendor issues promptly, effectively, and efficiently while promoting loyal clientele and vendor relations.

•Contacted customers to follow up on purchases, suggest new merchandise, and inform them of promotions and upcoming events to prompt new business/projects.

BBA Marketing, 1983

Western Michigan University, Kalamazoo, MI

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