Customer Care Clinical Dietitian

Syeda Iltefath Arshia

Customer Care Specialist Lead Nutritionist Clinical Dietitian Nutrition Counsellor

*************@*****.*** +1-647-***-**** Toronto, Canada

Professional Summary

Experienced and dedicated professional with a diverse background in customer care, client engagement, and healthcare services. Over 12 years of experience in nutrition, clinical dietetics, and customer support, with a strong track record of resolving client grievances, enhancing customer satisfaction, and driving positive outcomes in patient care. Skilled in managing client relationships, delivering tailored solutions, and ensuring a positive customer experience. Excellent communication, problem-solving, and interpersonal skills, with a proven ability to adapt to evolving customer needs and challenges.

Professional Experience

Hydent Multispeciality Hospitals Hyderabad, India

Senior Clinical Dietitian August 2022 – February 2025

Delivered personalized care to patients with various conditions, ensuring their needs were met through effective communication and understanding.

Demonstrated strong problem-solving skills when addressing client complaints and ensuring timely resolutions for optimal patient satisfaction.

Maintained positive relationships with clients through regular follow-up sessions and feedback, fostering trust and loyalty.

Managed patient concerns and grievances, consistently achieving high levels of satisfaction and loyalty.

Hamsa Hospital Hyderabad, India

Clinical Dietitian – OPD May 2021 – June 2022

Provided exceptional client service, conducting counseling sessions tailored to individual needs and ensuring clear communication.

Actively listened to clients' concerns, addressing grievances with empathy and ensuring positive resolutions.

Led community health workshops, engaging clients and patients with informative content and interactive Q&A sessions.

Cultivated a caring, supportive environment for patients, ensuring that their experience with the hospital’s nutrition services was positive and beneficial.

Transform Fitness Hyderabad, India

Lead Dietitian & Health Consultant December 2020 – April 2021

Coordinated with clients and teams to ensure high-quality service delivery, addressing client inquiries and providing necessary information.

Actively engaged with clients to understand their goals, tailoring meal plans to their needs and ensuring they received continuous support.

Worked directly with customers to solve any issues or concerns, always ensuring satisfaction and improving retention rates.

Championed customer engagement initiatives, enhancing client experience and retention through clear communication and effective problem resolution.

Possible (formerly Truweight) Hyderabad, India

Nutrition Team Manager May 2016 – November 2020

Led and supported a team of dietitians, ensuring consistent and effective communication with clients and resolving any issues promptly.

Developed and implemented customer service strategies to improve client satisfaction and reduce complaints.

Played an active role in handling customer grievances, offering solutions that aligned with company policies while maintaining customer satisfaction.

Spearheaded training programs aimed at enhancing the customer service skills of junior dietitians, promoting a client-first mentality within the team.

Sri Priya Nursing Home Kuppam, India

Clinical Dietitian March 2012 – March 2013

Provided direct support to patients, ensuring they received comprehensive nutrition care while actively listening to their concerns.

Effectively addressed patient queries and concerns, offering personalized guidance and troubleshooting any issues as they arose.

Key Customer Care Skills:

Client Relationship Management: Established and nurtured long-term client relationships through trust-building and consistent, personalized care.

Problem Solving & Conflict Resolution: Addressed client grievances efficiently and empathetically, offering tailored solutions to improve their experience.

Effective Communication: Skilled in explaining complex information in a clear and simple manner, ensuring clients understand the care process and feel confident in their decisions.

Customer Support & Retention: Increased client retention rates through follow-up calls, continuous support, and ensuring client satisfaction with services provided.

Team Collaboration: Worked collaboratively with cross-functional teams to ensure a seamless customer experience and service delivery.

Education & Certifications

Master of Science (M.Sc.) – Clinical Nutrition and Dietetics Shadan PG College (Osmania University)

Bachelor of Science (B.Sc.) – Nutrition Sciences Madina Degree College (Osmania University)

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