Project Management Customer Service

Malcolm W. Scott

Address: **** ***** ******, ** *****

Telephone (Mobile):610-***-****

Email:************.***@*****.***

Malcolm W. Scott is a result-oriented Public-Private Partnership (PPP) Professional with 18 years Expertise in Managing Multi-Sectoral Portfolios and Executive Leadership.

Core Competence:

•Corporate Communications/Public Relations

• Monitoring & Evaluation

•Project Management

• Customer Service

•Public Policy & Research Analyst

• Stakeholders Engagement

•Public Private Partnership Management

• Leadership & Career Development

Education & Training:

2020 Executive Education, (Exec. Ed), Public Private Partnership

Harvard Kennedy School

2024 Certificate, Project Management Professional (PMP)

Project Management Institute

2024 Certificate, Projects Monitoring and Evaluation (PME)

MAGNA SKILLS

2021 Certificate, United Nations Trade and Framework Development Account Project

2016 Master's Degree, Public Sector Administration (MPA)

Cuttington University, Monrovia

2016 Certificate, Public Policy Analysis

Liberia Institute of Public Administration

2012 Bachelors of Science (BSc), Economics

University of Liberia

2015 Certificate, Communication Strategies for Government Spokespersons

United States Embassy, Liberia

Certificate, Corperate Communications

U.S Embassy Public Affairs Section, Liberia

Electronic Reporting

Mitch Land University of North Texas

Certificate, Development Reporting & Internet Journalism

Center for Media Studies and Peace Building

Certificate, Sexual Gender Base Violence Programs

United Nations Development Program (UNDP)

2010 Certificate, Leadership Training

International Leadership Institute (ILI)

Professional Experience:

April 2014– April 2024: Director, Corporate Communications and Public Private Partnership

National Port Authority, Republic of Liberia

•Spearheaded compliance initiatives and ensured adherence to administrative policies & supervised implementation of capital projects. This mitigated potential legal risk and saved cost by 90%.

•Managed multi-sectoral portfolios, streamlined workflows, mitigated constraints & ensured timely resource mobilization. This led to the successful implementation of key projects by 95%.

•Analyzed and conducted due diligence for large-scale Public Private Partnership (PPP) proposals, identified pitfalls and recommended sustainable strategies. This prevented potential financial losses.

•Provided strategic advisory on public, private partnership investments. This resulted in a stakeholder partnership agreement for the construction of $7Billion Inland Port and improved infrastructural developments for enhanced trade.

•Conducted market research and stakeholders’ analysis, identified opportunities for new partnerships. This led to image building and attracted investments by 30%

•Advised on project lifecycle planning and management, guided teams through risk assessments and ensured evaluation that sufficiently reduced failures by 90%.

•Provided regular media briefing/updates, news articles, Press Releases and reports about projects, programs that resulted impressive operational governance at the seaports.

• Formulated external, internal communication policies and Implemented Corporate Marketing and Public Relations Strategies. This resulted in a 90% increase in media courage.

•Worked closely with the Customer Services and other departments, ensured knowledge sharing & career development. This resulted in improved service delivery and revenue growth of 60%.

• Led Corporate Responsibilities policies and Programs that yielded 85% Community Friendly and Service oriented environment.

•Executed public civic awareness, ensured stakeholders meetings, conferences and produced annual reports. This created significant confidence in service deliveries and transshipment by 70%.

February 2021- 2023: Policy Consultant, United Nations Development Programmer (UNDP)

1.Developed Monitoring & Evaluation Plan and Policies. This led to the implementation of a K-128 project valued at $ 1.5million.

2.Oversaw and ensured the preparation of a comprehensive Stakeholder Engagement that resulted in the awarding of 400M for four-year business plan.

3. Oversaw and ensured the preparation of a Gender Action Plan and Policies that led to feasibility studies for 3M Bio Diesel project.

4.Oversaw and ensured the updating of the SESP based on assessments. This helped to regain ISO9001 accreditation to the EXPORT 2020 development plans.

5.Developed UNDP Project and social management plans. This resulted in the implementation of the GEF Pro-Doc $ 150.000 three months project.

May, 2022-2024 Lead Consultant, Great Firm Marketer:

1. Reviewed the approval of marketing and business development plans, i.e. advertising strategies. This led to a 40% rise in sales.

2.Developed Corporate image and communications strategy. This has resulted in improved customer relations by 27% within a three-month period.

3.Provided oversight into the Company’s risk strategy and developed appropriate solutions. This mitigated huge financial losses.

1.Monitored tactical, viable and strategic goals. 15% quantifiable and time bound targets were achieved.

2. Promoted dialogue and information exchanges regarding public communication & customer issues. This saved the Great Firm Marketer from litigation and debt broadens

June 2016- 2024: Part-Time Lecturer Department of Economics College of Business & Public Administration, United Methodist University:

•Conducted research, prepared lesson plan & lecture notes, Thought Economics and evaluated students. This

Professional Affiliations

•Project Management Institute (PMI)

•Harvard Kennedy School Black Alumni Association

Leadership:

2024 – Present, Vice President/Operations, Monrovia District United Methodist Men’s Organization Coordinated Programs, Conferences and Executed other designated duties assigned by the President.

2016 ––2019 Council Chairman, Mackeson F Bailey United Methodist Church

Presided over the Administrative Affairs that led to robust governance, good stewardship, accountability.

2018- 2019: President, Managers Association, National Port Authority

Provided strategic direction operational oversight. This resulted in 87% Professional Development for all Managers.

Secretary General, Cuttington University Graduate School (Class of 2016)

Prepared, Managed all Communications. This led to successful planning, fundraising successful graduation and 97% implementation of the class project.

2014 Interim Vice President, Reporters Association

Provided Strategic Oversight over all organizational policies, advocacy crisis management and ethical issues. This led to strengthened Unity and promoted the Association's mission

Community Service 2010- 2018:

1. Led community-based validation workshop/awareness on drugs abuse and gun violence; this helped to reduced crimes by 15%

2. Oversaw “Mentorship" of volunteers for community based after school and Adults Literacy programs. This led to improved academic records for 75 high school students.

3.Established a Non-For-Profit Advocacy Think- Tank & Developed reintegration & empowerment program for less fortunate people and victims of sexual abuse. This gave the victims renewed hope to regain their confidence and contribute to society positively.

4.Supervised Leaders of Leaders Capacity Program of the Monrovia District United Methodist Men’s Organization

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