Human Resources Quality Assurance

Goal: To leverage my expertise in training,

management, and leadership to secure a challenging and

rewarding role that aligns with my passion for driving organizational growth, innovation, and success. I aim to use my skills to make a meaningful impact, foster a culture of excellence, and contribute to achieving the organization's strategic objectives.

Background on work experience

My professional background is rooted in managerial and leadership roles within the health and human services sectors. I have effectively bridged the gap between top management, funding sources, and employees, fostering seamless communication and collaboration. My expertise encompasses supervisory duties, quality assurance, and human resources management, direct support, and onsite duties.

Background on educational experience

My educational background encompasses a diverse range of fields, including public administration, humanitarian affairs, and health and human services. This comprehensive education has equipped me with a strong foundation of knowledge, understanding, and professional expertise, enabling me to excel in my responsibilities and deliver high-quality performance in the job market. Key competencies

• Effective at working in multi-cultural settings.

• Ability to adapt to new working environments.

• Holds superb managerial and leadership skills.

• Creative and result oriented.

• Ability to work under pressure while focusing on positive results.

• As an ardent believer in teamwork.

• Excellent in written and verbal communication. Authored several media articles on diverse subjects.

• Good at using modern computer applications and digital platforms. Work Experience

Program Manager-Imani Family homes LLC

June 2022-present

• Supervising employees in the residence

• Completing all agency paperwork

• Completing the intake process for new clients

• Acting as a liaison officer between guardians, the state, and stakeholders

• Completing monthly staff meetings to highlight organizational plans

• Conducting budgeting and inventory in the residential facility

• Ensuring that new employees comply with state training requirements Director of Operations-Care Partners of Wyoming Inc. USA March 2018-May 2022

Responsibilities:

• Completed the overall project plans and implementation of the organization goals in compliance with the Wyoming State health and human services.

• Coordinated human resource functions- hiring, training, & performance appraisals.

• Liaised with board of directors, and funding sources on organization status.

• Participated during the intake process in liaison with the State and clients’ families.

• Documented annual and bi-annual reports about the organization’s fiscal status and future goals in collaboration with accounting department.

RESUME

Joseph Lister Nyaringo

Phone: 509-***-****

Email: *************@*****.***

Residential Manager- ARC of Somerset County New Jersey USA February 2015- July 2018

Responsibilities:

• Supervised staff who provide residential support to vulnerable individuals.

• Interpreted the agency policies and procedures to the employees.

• Conducted Monthly staff meetings to highlight organizational operations.

• Disciplined employees according to agency’s Human Resources policies.

• Sent all monthly financial reports of the individuals served to funding sources.

• Trained new employees on organization goals and mission and expectations. Community support coordinator-Newark Renaissance New Jersey USA January 2013-January 2015

Responsibilities:

• Participated in vetting and intake process of clients to the substance abuse treatment facility with psychotherapists.

• Advised clients’ parents and guardians about their roles and responsibilities.

• Ensuring that clients complied with facility rules and regulations.

• Supervised all therapeutic staff who worked with clients in their day-to-day functions in the facility.

• Supervised Residential Managers to accomplish multiple residential duties.

• Submitted organization reports quarterly to the top management in the agency. Assistant Program Supervisor-ARC of Union County, New Jersey USA August 2010- January 2013

Responsibilities:

• Supervised residential care staff who served individuals on special needs.

• Completed documentation related to residents and staff.

• Reviewed the residents’ medical and recreational needs of the individuals served.

• Completed monthly reports as per employer and state guidelines.

• Served as a signatory to the clients’ bank accounts and helped in budgeting.

• Interpreted the Agency’s policies and procedures to new Managers.

• Carried out orientation on new managers about their roles at the workplace.

• Conducted Monthly Managers’ meetings to highlight organizational operations. Residential advisor-Crotched Mountain Rehabilitation New Hampshire USA January 2008- May 2010

Responsibilities:

• Carried out administrative duties in the facility.

• Monitored all staffing requirements in the facility.

• Coordinated all program functions through advocacy

• for clients.

• Convened meetings with clients’ families and government agencies.

• Acted as a liaison between clients’ families, management, and funding sources. Education Background

Bachelor’s degree-Public Administration University New Jersey USA, 2017 Studied perspectives about local, State and Federal government functions, Fiscal policies and planning, Revenue collections and appropriation, and Legislative, Judicial and Executive functions of governments. I also covered concepts of nonprofit organizations, management principles, grant writing and fundraisers.

Political leadership (PLDP) 2007 Kenya- Friedrich Stiftung Germany-2007 The fellowship training by Friedriech Hubbert Stiftung (Foundation) focused on nurturing emerging leaderships in the developing world. This course bolstered my political leadership skills, best practices, democratic principles, the role of the civil society and an in-depth overview about African and European political leaderships systems in the 21

st

Century.

Peace support operations -Diploma course, United Nations Institute for Training (UNITAR), New York, USA 2003

The course focused on global peace support operations, civilian duties in War torn zones, diplomacy, Humanitarian law and armed conflict, relief operations, UN Operations during Cold War, serving on a UN field Mission and modern social and political trends in the developed and developing World. Managing External Relations during refugees’ crisis-United Nations High Commission for Refugees (UNHCR)-University of Wisconsin USA-2004

Contingency Planning during refugees’ crisis- United Nations High Commission for Refugees

(UNHCR)-University of Wisconsin USA-2004

Communicating with diplomacy & tact, University of Rockhurst, New York, USA, 2003 Diploma Hospitality Management-Thompson College Philadelphia, USA-2000 The diploma course covered management and leadership principles about hotels, restaurants, tour guiding, and ticketing. I also studied guest services, Marketing, Financial management and Tourism promotion.

Memberships/Awards

• Honors Society, United States.

• Amnesty International.

• United Nations Association of the United States-UNA-USA.

• Red Cross USA chapter

• Kean University Honors Student- 4 times in the Dean’s List.

• Awarded Dawood Farahi Public Service Endowment Scholarship.

• Awarded Kean University Federation of Teachers Union Scholarship. Volunteer Experience

• Newark Renaissance House-New Jersey USA- 2013

• American Red Cross Fairfield-New Jersey US- 2011

• American Friends-Quakers-New Jersey US- 2000

References submitted upon request

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