Customer Service Client Relations

Charlotte J. Carlisi

951-***-**** • *********.*******@*****.***

Objective

With 20 years of administrative, supervisory, and customer service experience it is my desire to obtain a position where employee growth can be promoted through leadership and the utilization of skills, education, and abilities. Soft Skills Hard Skills

• Employee training and development • Office organization and administration

• Customer service and Client Relations • Spread sheets and statistical reports

• Leadership and Team Building • Development and implementation of procedures Interpersonal Communication

• Proficient in Microsoft Office

(Word, Excel, PowerPoint and

Access)

• Proficient in Adobe CC Suite

(Photoshop, Illustrator, InDesign)

Experience

Keurig Dr. Pepper, Riverside, CA – 2023 to 2023

Merchandiser: Set and stock displays, shelves and coolers per store and company requirements. Rotate stock and maintain backroom/storage areas, Assisting customers with product selection. SAS / Retail Odyssey Long Beach, CA – 2022 to 2023 Retail Reset Merchandiser: Set product display per schematic specification, stock and refresh grocery stores for a major grocery store chain. Assisting customers and store staff as needed. Allied Universal Protection Services, Riverside, CA – 2015 -2022 Allied Barton Security Services, Riverside, CA - 2007 to 2015 Site Supervisor: Worked with the property management of a first-class shopping center to coordinate staffing needs, policies and procedures to ensure the safety and security of the property and the public. Managed the workflow and assignments of my staff, encouraging professional development. Shift Supervisor: Managed the workflow and professional development of my security team through continuous training, performance reviews and encouragement. Created reports and spread sheets that went directly to the client. Provided customer service and assistance to the client and the client’s visitors, vendors and customers while upholding policies and procedures in a warehouse environment.

Receptionist: Greeted and assisted visitors and employees for a pharmaceutical company. Answered and directed phone calls to the appropriate person. Created and maintained various reports and databases for the client. I maintained and organized files and records for the security department. I assisted the Human Resources department in new hire orientation, ensuring that new employees were knowledgeable about company policies, FDA and DEA regulations, security procedures and Good Manufacturing Practices Security Officer: Monitor the client’s property and conduct fool patrols, checking for graffiti, damage or unsecured doors / gates. Helping to ensure that the client's employees are safe, and their property is secure. Patrol Driver: Drive to several Riverside County parks, perform foot patrols, check for graffiti, damage or disrepair and lock / unlock restroom facilities at each site. Reporting any issues to the Field Supervisor and my Account Manager. Education

Platt College, Cerritos, CA A.A., Graphic Design, 1997 Independence University, Salt Lake, UT B.S. Web Development, 2017

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