Customer Service Sales Associate

JESSICA GARCIA

*****************@*****.*** / C: 737-***-****/ HP: 512-***-****

Round Rock, TX 78664

SUMMARY

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

SKILLS

Merchandising knowledge

Relationship selling

Retail loss prevention

Inventory control procedures

Cash handling accuracy

Inventory management

Accurate money handling

Customer Service

Team player mentality

EXPERIENCE

Remote Customer Service Specialist/ Apex Systems 01/2021- Current

Actively resolved customer disputes on a 1:1 level and ensure a 95% customer satisfaction.

Demonstrated effective communication skills while interacting with customers and colleagues.

Provide excellent customer service to inbound callers calling for free covid test and assist callers with any questions regarding government program.

Remote Customer Service Specialist / MMC 01/2020-05/2022

Provide excellent customer service to inbound callers by resolving guest-specific problems in a challenging international environment.

Ensured the highest levels of customer service and positive guest experiences by consistently achieving customer service goals and metrics.

Sales Associate / Walmart - Round Rock, TX 12/2018 -01/2022

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Assistant Manager / Billy Ray's Bar B Que King - Pflugerville, TX 06/2016 - 11/2018

Coached and mentored employees by delivering training, guidance and performance monitoring.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.

Cleaned work areas, equipment and utensils.

Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.

Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.

Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.

Communications Assistant / First Care Health Plans - Austin, TX 08/2004 - 05/2011

Liaised with cross-functional departments to develop communications materials for various business processes.

Supported interns and junior team members with strategy and operations.

Earned reputation for good attendance and hard work.

Created agendas and communication materials for team meetings.

Improved operations by working with team members and customers to find workable solutions.

EDUCATION AND TRAINING

Manor High School - Manor, TX 08/1996

GED

Austin Community College - Austin, TX

Some College (No Degree)

Contact this candidate