Customer Service Support
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BU DE IL
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Custom Section 1
SKILLS
Complaint Handling
Task Delegation
Call handling
CRM Software
Escalation management
Customer Support
40 wpm Typing Speed
Data Evaluation
Remote Office Availability
EXPERIENCE
Senior Customer Service Advisor / Transcom Worldwide - Denver, CO 11/2021 - Current Researched customer inquiries using internal databases and resources. Performed root cause analysis on complex problems encountered by customers. Coordinated with other departments to resolve escalated issues or complaints from customers. Assisted customers by answering questions, addressing concerns and providing current account information. Driver’s Helper / UPS - Huntsville, AL 09/2020 - 12/2020 Delivered orders on time by following established routes and schedules. Verified accuracy of shipments against shipping documents. Unloaded merchandise from trucks at customer sites. Provided excellent customer service when interacting with clients. Assisted drivers in navigating to destinations.
Waitress/Cashier Team Lead / Soul Vegetarian No. 2 - Atlanta, GA 05/2016 - 08/2020 Took orders for food and drinks and delivered them to guests. Participated in team meetings to discuss new menu items or changes in policy. Greeted customers and provided menus.
Checked back with customers throughout meal service to ensure satisfaction. Answered questions about menu items, ingredients, and pricing. Provided excellent customer service by addressing any complaints or concerns promptly. Developed positive relationships with regular customers through friendly conversation. Provided accurate change for cash transactions using a cash register system. EDUCATION AND TRAINING
Bachelor of Science Expected in 05/2025
Western Governors University - Salt Lake City, UT
Additional Coursework on Coursera.com for Cybersecurity High School Diploma 05/2020
Kipp Atlanta Collegiate - Atlanta, GA
Dual Enrollment at Atlanta Metropolitan State College Achieve Atlanta Recipient
5 Strong Scholarship Foundation Inc.
Honor Society Membership
2nd Semester, 2020 - Dean's List
Calculus BC AP Course
Chemistry AP Course
ML Fairburn, METUKA GA 30213 LEWIS
******.*****@******.*** / 404-***-****
SUMMARY
Devoted senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service. Outgoing student pursuing full-time employment while showing interest in Computer Science. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Change template
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Fairburn, GA 30213
******.*****@******.*** / 404-***-****
SUMMARY
Devoted senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service. Outgoing student pursuing full-time employment while showing interest in Computer Science. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. SKILLS
Complaint Handling
Task Delegation
Call handling
CRM Software
Escalation management
Customer Support
40 wpm Typing Speed
Data Evaluation
Remote Office Availability
EXPERIENCE
Senior Customer Service Advisor / Transcom Worldwide - Denver, CO 11/2021 - Current Researched customer inquiries using internal databases and resources. Performed root cause analysis on complex problems encountered by customers. Coordinated with other departments to resolve escalated issues or complaints from customers. Assisted customers by answering questions, addressing concerns and providing current account information. Driver’s Helper / UPS - Huntsville, AL 09/2020 - 12/2020 Delivered orders on time by following established routes and schedules. Verified accuracy of shipments against shipping documents. Unloaded merchandise from trucks at customer sites. Provided excellent customer service when interacting with clients. Assisted drivers in navigating to destinations.
Waitress/Cashier Team Lead / Soul Vegetarian No. 2 - Atlanta, GA 05/2016 - 08/2020 Took orders for food and drinks and delivered them to guests. Participated in team meetings to discuss new menu items or changes in policy. Greeted customers and provided menus.
Checked back with customers throughout meal service to ensure satisfaction. Answered questions about menu items, ingredients, and pricing. Provided excellent customer service by addressing any complaints or concerns promptly. Developed positive relationships with regular customers through friendly conversation. Provided accurate change for cash transactions using a cash register system. EDUCATION AND TRAINING
Bachelor of Science Expected in 05/2025
Western Governors University - Salt Lake City, UT
Additional Coursework on Coursera.com for Cybersecurity High School Diploma 05/2020
Kipp Atlanta Collegiate - Atlanta, GA
Dual Enrollment at Atlanta Metropolitan State College Achieve Atlanta Recipient
5 Strong Scholarship Foundation Inc.
Honor Society Membership
2nd Semester, 2020 - Dean's List
Calculus BC AP Course
Chemistry AP Course
ML METUKA LEWIS
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