Office Manager A Team

Mary Katlego Modisakeng

082******* **********@*****.*** Luka Rustenburg

PERSONAL PROFILE

I am currently working Teba as a Multi Skilled Clerk, I am hardworking individual who strives to achieve the best results in all areas and eager to learn new skills, have good time management. Looking to secure a permanent position in a reputable organisation where I can excel and advance in my career.

PERSONAL

SKILLS

PERSONAL DETAILS

Self-motivated Nationality South African

Adaptable Date of Birth 27 August 1985

Have an eye for detail Driver’s License CODE10

Communication skill Marital Status Single

Problem solving skill Languages Setswana&English

Notice Period: 1 Calendar Month

EDUCATION

Matric Jules High School 2002

Hartwell Business Institution One Year Extended Travel and Tourism 2003 Modules Basic Principle of Public Relations Domestic Travel British Airways Level 1 International Business Communications Galileo, Amadeus, Ms Word 2000 E-mail & Internet Multi-Skilled Clerk Teba Holdings 07 September 2023- to date

• Answering the telephone

• Renewing contract sheets and issuing novice with a industry number

• Changing occupation on the contract sheet

• Scanning and loading ID/Passport on the customer profile

• Checking signature specimen on the employment letter

• Processing proforma invoices

• Collection payment via speed point for renewal and new employees

• Issuing record of service on request

• Processing daily Pos report

• Actioning and forwarding emails according to the requirements

• Requesting for name amendments as per ID

• Requesting for ID verification wth DHA

• Sending money through deferred payment methods to Lesotho/Mozambique Clerk Production Planning 3Q Concrete Holdings (PTY) LTD 01 July 2015 – 30 June 2023

(Retrenched)

• Answering incoming calls

• Process orders on batchman

• Confirming delivery orders

• Processing pro-forma invoices

• Arrange site checks for pumping

• Send pump site check to pump supplier that serves as confirmation that order is booked

• Follow up on payments from cash customers

• Sending proof of payments to head office to allocate the funds to correct cash account

• Confirm new mixes

• Follow up quotes

• Place orders on batch sheet

• Call batch plant to check on execution of deliveries

• Scheduling of Trucks

• Check batch sheets and send to plants

• Sales completeness check (before 12:00) to verify cubes, price, client, pumps add, all delivery notes pulled through

• Check "sad face" errors

• Invoicing daily after 12:00 on EVO

• Initiation of Cash Refunds process

• hand in to Office Manager for processing

• Receive outstanding PBD payments from Office Manager, investigate and collect outstanding money.

Course Attended: SCT10 Concrete Venue the Concrete Institute Internal Sales Consultant Incledon 20 April -30 June 2015

• Answering the phone

• Processing and emailing quotations

• Collecting payment

• Checking availability and requesting stock from other branches

• Booking delivery dates with the store man

• Following up on outstanding delivery from suppliers Quotation & Tender Clerk 3Q Concrete Holdings (PTY) LTD 07 August 2013 -17 April 2015

• Receiving and making calls to new and exist clients

• Processing and emailing quotations

• Collecting payments from direct clients and receiving proof of payment

• Booking delivery dates

• Issuing request for delivery to the relevant plant

• Following up on outstanding payment

• Organising pump schedules

• Processing account orders

• Following up on scheduled booking for payment

Course Attended Internal Basic Concrete Technology Course Emirates Airlines Senior Customer Sales and Service Agent 01 February 2008 to 26 January 2013

I joined the company as a call centre agent, constantly rotated to different departments within reservation which enhanced my familiarization with all the departments as detailed below

Stopover Department: -

• Reserving hotel accommodation in Dubai

• Following up on hotel payment

• Booking Dubai Visas

• Quality checking hotel bookings

• Emailing hotel quotation

• Scanning passport and pictures

Call Centre: -

Booking flight reservation

• Emailing confirmation of flights

• Requesting wheelchair assistance and medical cases

• Booking Lounge access in Dubai

• Assisting with online reservation

Floor walking regularly, assisting with customer control system monitoring in place of a supervisor, handling complaining customers and logging on to the call centre when call volumes were high.

Ticket Desk: -

• Collecting payment for tickets

• Issuing electronic tickets

• Allocating seats, meals for passengers on board

• Upgrading passengers using miles

• Requesting hotel accommodation in Dubai

• Reissuing passenger’s tickets

• Requesting chauffer drive service for First and Business class passengers Support the achievement of the ticket desk by obtaining 80% SQL daily, that is clients to be assisted within 10 minutes if walking in and average servicing time of 07 minutes and assisting on average 1115 customers.

Indo Jet Junior Travel Consultant 01 August 2007 to 31 January 2008

• Hotel, car, flight reservation

• Processing hotel and car vouchers

• Issuing insurance policies

• Processing flight documents

• Issuing and Refunding tickets

• Invoicing

British Airways Comair Call Centre Agent 01 April 2006 to 31 July 2007

• Direct sales to the public

• Requesting meals for passengers

• Requesting for wheelchair assistance

• Recording credit card details telephonically

• Emailing flight confirmation to clients

• Achieving targets

• Practicing good time management

Indo Jet Absa Processor 01 July 2005 to 31 March 2006

• Reserving car and hotel

• Issuing of car and hotel vouchers

• Booking and issuing of domestic flights

• Filling hotel and car vouchers

REFERENCES

Teba Holdings

Tshidiso Boditse. Office Manager 084*******

3Q Concrete Holdings

Lizy Malewa Office Manager 067*******

Incledon

Annete DeVry Supervisor 014-***-****

British Airways Comair

Heather McAllister Supervisor 011-***-****

Indo Jet

Collen Fawcett Manager 011-***-****

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