Information Technology Business Intelligence

Gary Pope

*** * ******** **** **, Layton, UT ****1 801-***-**** *******@*****.***

IT Director Information Technology Expert Trusted Advisor

Accomplished Information Technology leader with 30+ years of experience driving innovation and operational excellence. Proven track record of leading large-scale IT transformations, with expertise in cloud technologies, data warehousing, and artificial intelligence. Adept at designing and implementing enterprise data solutions, optimizing infrastructure, and managing cross-functional teams to achieve organizational objectives. Experienced in leading and mentoring on-site, remote, and off-shore employees, fostering collaboration across diverse teams to deliver high-impact results. Recognized for leveraging AWS, Matillion, Snowflake, and DOMO to streamline processes, enhance reporting, and enable data-driven decision-making. Skilled communicator and strategic thinker with a history of aligning IT strategies with business goals to deliver measurable results.

Core Competencies Include:

AI Automation Leader

Project Management

Business Intelligence Expert

Cybersecurity & Compliance

Cloud Migration & Computing

Data Analytics & Reporting

Customer Relationship Mgt.

Strategic Profit & Loss Mgt.

Multi-Million Dollar Budget

Professional Work History

Chief Technical Officer (CTO) and Founder, Jajoga 1/2019 – Present

Founded and operated a consultancy specializing in cloud technologies, data warehousing, and business intelligence solutions. Designed and implemented robust data warehouse architectures using Snowflake and Matillion for clients across various industries.

Delivered cost optimization strategies, reducing clients' cloud expenses by up to 40% while enhancing scalability and performance. Automated reporting and analytics processes using tools such as DOMO, PowerBI, and Tableau, providing actionable insights for business leaders.

Managed end-to-end migration projects from legacy systems to modern cloud platforms, ensuring seamless transitions and minimal downtime.

Built and maintained long-term client relationships by delivering tailored technology solutions that addressed unique business challenges.

Provided thought leadership through white papers and presentations, including guidance on best practices for cloud migrations and data-driven decision-making.

Director of IT, Wireless Vision 10/2017 – 1/2025

Transitioned and streamlined all employee data for 3,500+ employees, ensuring seamless HR system integration. Developed an automated commission package reducing manual effort and improving accuracy.

Spearheaded the design and implementation of an enterprise data warehouse on AWS Redshift, enabling advanced analytics and reporting. Subsequently transitioned the warehouse to Snowflake, achieving a 60% annual cost reduction and enhancing scalability and performance.

Led the migration of IT infrastructure to AWS Cloud, optimizing performance, scalability, and cost efficiency. Directed a comprehensive security enhancement project, aligning with AWS security standards, and spearheaded a cost reduction campaign, achieving a nearly 50% reduction in monthly costs through strategic resource optimization.

Introduced and managed automation initiatives using AWS Lambda and Matillion, including building the ETL for the enterprise Snowflake data warehouse. Sourced multi-millions of rows of data from partners, including traffic, sales, and employee data, enabling leadership to improve efficiency in sales processes.

Served as project manager for the successful implementation of several new software applications, including replacing the HR application with UKG UltiPro, deployment of ATS software Jobvite, timekeeping software Kronos, and task tracking software ThinkTime.

Designed and led the creation of a new in-house employee tracking system, Master Data Store, to manage all stores, employees, and hierarchy within commissions and reporting systems, supporting 4,000+ employees and 750+ stores.

Recognized multiple times in Wireless Vision’s elite Vision Club program, celebrating top-tier performance. Honors included travel to Caribbean locations such as Aruba and the Bahamas for exemplary leadership and contributions.

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Director of Business Intelligence, Express Locations 2/2012 – 10/2017

Designed and built a company-wide data warehouse in SQL Server to centralize reporting and analytics, seamlessly integrating with our reporting solution to enhance data-driven decision-making.

Deployed the DOMO reporting solution to support 4,000 users, significantly enhancing data accessibility and visualization across the organization.

Automated daily sales reconciliation reports, reducing manual processing time by 80% and increasing reporting accuracy. Developed an intuitive SharePoint site for all employees, enabling streamlined communication and collaboration.

Led the integration of sales, employee, and operational data into the BI ecosystem, improving transparency and decision-making.

Directed the optimization of financial and operational reporting processes, leading to a measurable improvement in efficiency and cost savings.

Mentored and developed a high-performing business intelligence team, fostering a culture of innovation and continuous improvement.

Senior Manager, Customer Care Business Intelligence, Beyond Oblivion 4/2011 – 12/2011

Designed and deployed a global customer care CRM application, streamlining workflows and improving the efficiency of support operations.

Tailored Oracle CRM on Demand to meet the unique needs of the organization, increasing adoption and usability across customer care teams. Created and delivered dynamic reports and dashboards for senior leadership, providing actionable insights into customer service performance and trends.

Integrated customer care data with operational systems, fostering collaboration and enhancing department visibility.

Identified and addressed key gaps in customer care analytics, leading to a 25% improvement in response times and overall service quality.

Automated repetitive processes within the CRM platform, reducing manual workloads and enabling teams to focus on higher-value tasks.

Partnered with cross-functional teams to roll out new CRM features and workflows seamlessly, ensuring minimal disruption and maximum impact.

Business Intelligence Manager, Verio 10/2009 – 4/2011

Built and led the Business Intelligence team from the ground up, laying the foundation for data-driven strategies and decision-making across the organization. Architected and implemented a customer care data warehouse, consolidating key performance metrics to enhance analytics and improve customer service outcomes.

Rolled out the Nice IEX workforce management tool across the enterprise, improving staff scheduling accuracy and reducing operational inefficiencies.

Designed and delivered a suite of 70+ custom reports, providing daily insights that empowered stakeholders to make informed decisions. Optimized reporting workflows, cutting delivery times in half and significantly improving data accuracy and reliability.

Partnered with cross-departmental teams to integrate disparate data sources, ensuring a unified and consistent approach to business intelligence.

Mentored team members in BI methodologies and tools, fostering a collaborative environment focused on innovation and continuous improvement.

Application Development Manager, Discover Financial Services 1/1997 – 7/2009

Directed a team of 18 developers, successfully managing a $4.6 million annual budget while consistently delivering high-quality results on time and within scope.

Achieved 99.9% application uptime during peak operational periods, ensuring uninterrupted service and minimal disruptions for critical business processes.

Oversaw the full application development lifecycle, ensuring compliance with Sarbanes-Oxley (SOX) regulations and other industry standards.

Led the design and implementation of system enhancements, improving functionality and supporting evolving business needs. Delivered cost-saving initiatives that reduced annual expenses by $345,000, optimizing system efficiency and resource utilization.

Directed large-scale system installations, ensuring seamless integration and minimal downtime during critical transitions. Championed process improvements and automation within application development, reducing manual effort and enhancing overall team productivity.

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Software

Cloud Platforms: AWS (EC2, S3, RDS, Lambda, IAM), Snowflake, Redshift

ETL/BI Tools: Matillion, DOMO, Crystal Reports, SQL Server Integration Services (SSIS)

Programming Languages: SQL, Visual Basic, Java, JavaScript, HTML, ASP

Databases: Snowflake, Redshift, Postgres, SQL Server, Oracle, MySQL, Informix, DB2, Microsoft Access

Reporting and Analytics: Tableau, DOMO, Crystal Reports

CRM Platforms: Oracle CRM on Demand, Salesforce

Collaboration Tools: SharePoint (including workflows), Adobe Acrobat Professional

Workforce and Task Management: Kronos, ThinkTime

Operating Systems: Microsoft Windows, Unix, Linux, Mainframe

Other Tools: Nice IEX Workforce Management, Radian6

Training Classes Completed

ChatGPT, Midjourney, DALL-E 3 & APIs 7/2024

Snowflake Certification: SnowPro Core COF-C02 6/2024

Snowflake Data Warehouse Fundamentals 2/2024

AWS Certified Solutions Architect Associate Practitioner 3/2024

Matillion Partner Training and Certification Program 1/2024

AWS Hands-On Essentials: Collaboration, Marketplace & Cost Estimation Workshop 5/2023

AWS Hands-On Essentials: Data Warehousing Workshop 5/2023

AWS Networking Masterclass – Amazon VPC & Hybrid Cloud 10/2023

IOS & Switft 8/2023

Certifications

AWS Certified Cloud Practitioner (3/2024)

Snowlake: Hands-On Essentials: Collaboration, Marketplace & Cost Estimation Workshop (2/2024)

Matillion: Certified Partner Consultant (1/2024)

Hands-On Essentials: Collaboration, Marketplace & Cost Estimation Workshop

Hands-On Essentials: Data Warehousing Workshop

Technical Skills

Technologies/Tools: AWS, EC2, S3, RDS, Matillion, DOMO, Redshift, Snowflake, Postgres, Visual Basic, Crystal Reports, SQL, HTML, Java, JavaScript, ASP, Adobe Acrobat Professional, SQL Server, Integration Services, Oracle Contact Center on Demand, Oracle CRM on Demand, Radian 6, SharePoint, SharePoint Workflows

Computer Systems: Microsoft OS, Unix, Linux, Mainframe

Databases: Snowflake, Redshift, Postgres DB, Access, Oracle, MySQL, SQL Server, Informix, DB2

Methodologies: Agile, Waterfall

Community Involvement

Hot Games Coordinator, SaltCon Board Gaming Convention 2019 - Present

Coordinated the "Hot Games" area, ensuring smooth operations and an engaging experience for attendees.

Organized and managed volunteers, schedules, and logistics for the most popular games at the convention.

Contributed to the success of one of the largest board gaming conventions in the region by fostering a welcoming and organized environment for participants.

Education

BS, Information Systems, University of Utah - David Eccles School of Business, 2000 – 2007

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