Customer Specialist

Resume of Connie Adams

**** ****** ***** *****, **********, Louisiana 71119 Phone No. : 707-***-**** Email: *******************@*****.***

Objective: Obtain position as a Customer Specialist to expand my knowledge and experience in customer relations.

PROFESSIONAL EXPERIENCE:

Premier Realty Associates, San Diego, CA June 2019 - present Coordinate the renting, selling and buying of residential and commercial properties for clients. Accompany clients to property site, discuss conditions of sale, draw up real estate contracts and coordinate escrow/title closings of transactions. Specialize in short sales, real estate owned,

(REOs), investment properties and real estate development projects. Sincere Client Care Services, Shreveport, LA August 2024- present Direct Service Worker

Trend Source, San Diego, CA January 2019 - 2023

Inspection Agent

Conduct onsite inspections of small business, large corporations and auto dealerships to verify business structural integrity and compliance with consumer reporting agency. Examine physical location, licensing and electronic records where consumer reports are received, managed and stored.

Griffin Capital Funding, Fredericksburg, VA. May 2016- 2022 Church Loan Specialist

Coordinate and assist church members with financing their church needs in order to expand, grow and build as well as rejuvenate their facilities and community. Processed and originated loans for churches and other commercial facilities needing refinance, purchase, new construction, SBA loans, and hard money loans for those facing financial challenges. Collected and analyzed documents to ensure accuracy and compliance with lending statures. Coordinated loan processing for pre-approval to loan closing: gather information from borrowers, input in system, ensure all loan documentation is complete, verified, accurate, and complies with company policy. Verify income, credit, appraisal and insurance then submit to underwriter.

Alliance Bay Realty, Newark, CA. December 2015 – December 2018 Real Estate Salesperson Consultant

Responsible for helping clients sell and purchase residential properties, including, homes, condominium, multi-family units, and commercial units. Provide financial information and analytical data to the potential buyer or seller. Excellent in seeking out acquisition targets and grow book of leads.

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Real Estate eBroker Inc., Oceanside, CA. January 2013 – December 2015 Real Estate Salesperson Consultant

Coordinate appointments to show homes to prospective buyers. Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms. Coordinate show of properties, property closings, overseeing signing of documents and disbursement of funds. Advise clients on market conditions, prices, mortgages rates, underwriting guidelines, legal requirements and related matters. Review hundreds of documents for zoning issues regarding usage for purchasing and sale of property as well as compliance with zoning regulations. Resolve all real estate matters including tax liens, condemnations, quiet title litigations, encroachments claims, as expeditiously as possible to ensure clients closing occur. Monitor all activity throughout transactions to confirm that property obtain proper loan financing, escrow closing conditions, passes city inspection and property has meet city requirements for rehabilitation and new construction permits. Coordinate loan processing from start to finish: pull credit, analyze credit history, collected documents and packaged loans to lenders to obtain loan approval.

Valley of Beracah Investments, LLC, Vacaville, CA. January 2008 - December 2019 Executive Manager - Real Estate Developer

Advise and coordinate sales, rehabilitation of commercial and residential properties, purchase of short sale and REO’s of residential and commercial properties for Investors. Supervise and consultant investors on rehab process, real estate financing, cost, and liabilities of investments for over twenty properties per year. Arrange and coordinate private and transactional funding for residential and commercial properties for Investors. Negotiate contractual terms with banks for short payoff and on REO’s purchases. Conducted quantitative analysis of financial data to forecast revenue, identify future trends, and assess risk associated with capital expenditures, acquisitions and joint-venture projects for real estate investment company.

Pacific Mortgage Consultants, Larkspur, CA –December 2002 - January 2008 Real Estate and Loan Consultant

Determined loan applicants’ eligibility for residential and commercial mortgages. Conducted credit analysis, employment verification and utilized loan underwriting software to determine appropriate loan program and interest rate. Top producers consecutively with production and closing of over five million dollars in transactions per month.

D & D Loan Servicing Inc., Riverside, CA January 1996 - May 2005 Executive Loan Consultant Manager

Managed satellite office of loan processing company. Coordinate loan transactions and packaged mortgages for underwriting decisions to banks and mortgage brokers. Vast experience in VA, FHA, CHAFA, Fannie Mae and Freddie Mac underwriting guidelines. Top producer consecutively in real open houses, and participation in multiple listing services. of project in timely manner. Promote large quantities of sales of properties through advertisements, permits regulations in order that rehabilitation and constructions site be in compliance and completion Consultant to investors and developers on financing, market analysis, city ordinance and building

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Conducted thousands of pre-trial interviews for judges to make determination of own-recognizance release, bail reduction, probable cause and drug diversion. Presented reports to judges, prosecutors and defense attorneys. Collaborated with victims, family members of defendants and community for references and litigating as well as mitigating issues to make recommendations to judges and court. California Appellate Project, San Francisco, CA January 1993 - September 1995 Legal Investigator

Investigated mitigating and litigating issues for defendant’s habeas corpus hearing. Interview trial witnesses, jurors, forensic experts, family members of indigenous defendants, and community leaders. Independently worked on general issues of importance for capital litigation: reviewing case records; preparing research memoranda, pleadings, briefs, and other legal documents; Provide client relations and case assistance to appointed panel attorneys; case investigation; digesting recent case decisions; and participating in the development of litigation strategies. EDUCATION

Substitute Teacher/Tutor

Caddo Parish School District 2006-2007

Solano County School District 2022

Certified Mortgage/Loan Broker – 2004

Solano Community College – Studies in Real Estate for Broker Licensing 2003-2004 Real Estate Salesperson, Licensed 1996 CA BRE #01204542 Peralta College (Laney & Samuel Merritt College) Studies in Real Estate for Salesperson Licensing 1994- 1995

John F. Kennedy University, Graduate Studies in Clinical Psychology 1987-1988 Texas Southern University, Psychology, Bachelor of Arts 1984 Mortgage Educator and Compliance - Certificate for Mortgage Originator 18 Hours PE Course and 2 Hours of CA PE DBO Course September 15, 2020 Completed Volunteer Work

Court Appointed Special Advocate (CASA) 2014 to 2018 Solano County Superior Court

Solano County Food Bank - Volunteer - March 2020 to 2023 Pre-Trial Specialist

Alameda County Probation Department, Oakland, CA December 1988 -December 1997 estate sales, loan processing and mortgage funding/closings. REFERENCE PROVIDED UPON REQUEST

Shreveport Food Bank – Volunteer- 2024 to Present

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