Customer Service Administrative Support

Lynn Bowers

**********@*****.*** 907-***-**** Casa Grande, AZ

SUMMARY

Seasoned customer service professional with 13 years of experience, including roles as a Call Center Representative and Reception Services/Administrative Support. Proven expertise in handling customer queries, administrative support, and problem-solving with a strong dedication to customer satisfaction. Eagerly seeking a role as a Customer Service Rep, bringing exceptional communication skills, ability to handle pressure, and a track record of delivering service with speed and efficiency.

WORK EXPERIENCE

Valor Global for The State of Arizona

Call Center Representative Nov 2022 – Nov 2024

•Demonstrated reliability and commitment by effectively resolving customer issues, fostering a positive company image.

•Assisted clients with their unique needs, focusing on nutritional, medical, and cash assistance, showcasing versatility and empathy.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

•Utilized effective communication skills and creative problem-solving to handle high-pressure situations, ensuring speed and efficiency in all customer interactions.

Alaska Behavioral Health Fairbanks, AK

Reception Services/Administrative Support Services Jun 2019 - Jul 2022

•Provided a warm welcome to patients, both in-person and via phone, fostering a positive and professional environment.

•Verified and collected detailed client insurance and demographic information, ensuring accurate record keeping and compliance.

•Scheduled medical appointments based on individual payor plans, insurance authorizations, maintaining an organized and efficient scheduling system.

•Experienced with EMR systems, ROI, and compliance with HIPPA

•Collected necessary client forms and co-payments, liaising with Billing Department and Program staff as necessary to ensure all documentation and payments were obtained.

Next Home Arctic Sun Fairbanks, AK

Reception Services/Administrative Support Services Aug 2017 - Jun 2019

•Managed a variety of administrative tasks, including scheduling appointments, maintaining realtor calendars, and ensuring smooth operations, demonstrating strong multitasking and organizational abilities.

•Performed accounting duties utilizing AppFolio Property Accounting Management Software, including receiving rent payments, running daily financial reports, and maintaining accurate financial records.

•Facilitated real estate transactions by inputting new and pending home listings into the Paragon Realtor System, managing earnest money ledgers, and preparing detailed reports, demonstrating proficiency in industry-specific software and practices.

Bowers Office Products Fairbanks, AK

Store Manager Jul 2015 - Jul 2017

•Managed daily operational tasks including order entry, customer service, cash handling, and reconciliation of sales to guarantee accurate financial records.

•Streamlined the purchasing, receiving, and invoicing system, ensuring prompt payment of invoices and accurate inventory control.

•Coordinated and scheduled deliveries and furniture installations, contributing to efficient service and improved customer satisfaction.

The Satellite Hubb Fairbanks, AK

Office Administrator May 2014 - Jul 2015

•Managed daily operations, including opening and closing procedures, customer service, account payments, and inventory control, ensuring efficient workflow.

•Enhanced sales by promoting Direct TV packages and managing customer data entry for new account creation, along with coordination of installations and service calls.

Value Village Fairbanks, AK

Assistant Operations Supervisor Apr 2013 - Feb 2014

•Managed and directed team members in daily operations, ensuring the maintenance of sales floor standards and delivering a positive customer experience; additionally, assisted in the recruitment and training of new team members.

•Oversaw financial operations, including accurate cash handling, supervising register operations, and performing morning accounting and banking procedures; also ensured effective response to customer inquiries and complaints and assisted with the setup of sales and marketing promotions.

EDUCATION

Trend College Seattle, WA

Computerized Business Systems

Contact this candidate