Marketing Manager Strategic Operations

Laith Salah Abu Sa'adi

Hospitality Leadership Expert

Professional Summary

Results-driven hospitality leader with 15+ years of progressive experience in luxury hotels and resorts. Expertise in strategic operations management, revenue growth, and elevating guest satisfaction. Proven track record in leading cross-functional teams, optimizing sales strategies, and driving profitability.

Work Experiences:

Contacts:

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16th of April 1986

Jeddah, Riyadh

Marital Status: Married

Nationality: Jordanian

linkedin.com/in/laith-salah-

49478776

Educations:

Bachelor of hotel Management

University of Applied Sciences

Amman, Jordan - 2008

High School Diploma

Jeddah Secondary School

Saudi Arabia, Jeddah- 2001

Trainings:

Receptionist

Kempinski Hotel - Amman

Jan 2007 - Dec 2007

Skills:

Leadership: Team Building, conflict

resolution, Strategic planning. Sales

Marketing: Contract negotiation,

Partnership development, digital

campaigns.

Languages:

Arabic: Native Language

English: Professional Proficiency

General Manager & Sales Department in charge

Dorat Najd Resort

May 2023 – Oct 2024

Spearhead strategic operations for a 150- room luxury resort, achieving 92% guest satisfaction scores (industry average: 85%). Increased YOY revenue by 18% through innovative pricing strategies and partnerships with local tourism agencies.

Oversaw a team of 100+ staff, reducing employee turnover by 25% via enhanced training programs.

Hotel Manager

Mena Red Sea Palace Hotel

Mar 2021 - Feb 2022

Streamlined operational workflows, reducing guest complaint resolution time by 40%.

Implemented a CRM system that boosted repeat guest booking by 30%. Sales & Marketing Manager / Hotel In charge

Mena Red Sea Palace - Jan 2020 - Dec 2020

Make agreements with major companies in the city. Tourism offices and airlines & Government agencies.

Led a rebranding campaign that increased online bookings by 50%. Sales & Marketing Manager

Mena Airport Hotel - Dec 2017 - Dec 2019

Negotiated corporate contracts with 15+ airlines and government agencies, driving $1.2M in annual revenue.

Front Office Manager

Jeddah Orchid Hotel - Feb 2013 - Nov 2017

Trained and mentored 20+ front desk staff, achieving a 95% staff retention rate. Introduced a digital check-in system, reducing wait time 25%.

(Additional Roles – Details available on request)

Asst Duty Manager

Intercontinental Hotel Jan 2011 - Feb 2013

Receptionist Shift Leader

Westin Hotel Apr 2008 - Dec 2011

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