Front Desk Service Agent

RAZ A. COUNCIL

*** ***** ***, *** ****, New York, 10039

Mobile: 347-***-****, Email: ***.********@*****.*** EXPERIENCE

Ambassador/Guest Service Agent

October 2024 - January 2025

The Manner New York, NY

● Delivered personalized service to VIP guests. Skilled in reservations, hotel tours, special requests, upselling, and resolving service issues. Known for local expertise, attention to detail, and leading staff to maintain high service standards.

Guest Service Agent/Concierge

September 2023 - October 2024

Nine Orchard New York, NY

● Provided exceptional service, anticipating the demands of VIP clientele. Coordinated personalized itineraries, managing reservations, and identifying and addressing guest needs. Proven ability to resolve complex issues, lead junior staff, and collaborate with internal teams and external vendors to deliver exceptional guest experiences.

Supervisor

September 2021 - September 2023

Think Coffee New York, NY

● Managed inventory, food safety, and front-of-house operations. Oversaw staff scheduling, training, and daily team performance to ensure smooth service and a clean, welcoming environment. Monitored product shelf life and food waste in compliance with health standards. Collaborated with management to optimize workflows, improve customer satisfaction, and support overall business goals. Front Desk Administrative Assistant

January 2020 - September 2021

PHlex NYC New York, NY

● Supported executive staff and managed front-desk operations in a fast-paced environment. Proficient in scheduling, insurance verification, and handling high call volumes. Known for maintaining a polished reception area, coordinating meetings and events, and managing inventory. Strong communicator with a background in training support and cross-functional collaboration. Front Desk Agent

April 2019 - November 2019

Royale Company New York, NY

● Secured building access and provided a welcoming reception to residents and guests. Handled packages, maintained daily logs, and resolved resident inquiries. Committed to maintaining a safe environment and providing excellent customer service in luxury residential buildings. Team Member

November 2018 - April 2019

Maison Kayser New York, NY

● Prepared fresh food, managed inventory, and merchandising. Demonstrated cash handling accuracy and register operation. Responsible for opening and closing procedures, ensuring operational readiness and proper store shutdown.

Waiter/Server

June 2017 - November 2018

Friedman's New York, NY

● Enhanced guest satisfaction by providing exceptional and personalized service throughout the dining experience. Follwed hospitality standards, managed order taking and food and beverage delivery, and guest inquiries. Managed personal cash banks at the end of shifts. Team Leader

October 2014 - Sept 2015

Pret A Manger New York, NY

● Coordinated inventory control, delivery management, and adherence to safety protocols and business standards. Effectively monitored product shelf life and managed food waste. Maintained exceptional front-of-house presentation standards to enhance customer experience. Team Member / Food Prep / Cashier

September 2013 - June 2014

Pret A Manger New York, NY

● Handled food preparation, inventory, and FOH displays while managing cash operations and executing opening and closing procedures.

Busboy

April 2012 - September 2012

Galaxy Global Eatery New York, NY

● Supported staff, maintained cleanliness while assisting servers with food delivery and table settings. Created memorable dining experiences through consistently positive customer interactions. SKILLS

● Exceptional in administrative functions including recordkeeping, calendar management, data entry, insurance verification, event planning and file coordination, with a strong background in customer relations. Technical expertise includes Microsoft Office, Google Suites, BuildingLink, Raintree, Opera Cloud, Canary Technologies, Alice Actabl, Knowcross, and Infor HMS. INTERESTS

● Technological trends (mobile, various platforms)

● Contemporary art

● Fitness training and nutrition

● Political science

● Music production (composition, song-writer),

● Sports (basketball, coaching),

● Photography/film,

● Youth development counseling

AWARDS

● City Harvest volunteer; 2016-17,

● Co-captain of College Basketball team; Chula Vista, CA 2015 - 2017

● Head Counselor at Dyckman Basketball Mentor program; Inwood, NY 2014

● Captain of Basketball Varsity HS Team 2013;

EDUCATION

Southwestern College

Chula Vista, CA

January 2016

All Hallows High School,

New York, NY

June 2013

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