Detailed, active listening, professional customer support
Resume:
STEPHANIE D ALEMAN
HEARNE, TX ***59
*************@***.***
Career Objectives
My goal is to be employed by an organization that appreciates and respects their employees and retire from it. Salary is important, but not the most important. I would like to continue my education so that I can advance within the organization also.
Summary of Qualifications
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Work History
CARENET-WORK FROM HOME FEBRUARY 2021-CURRENT
I triage patients at night. I help the RNs prioritize each chart. I am supervisor/POC for all agents on my shift. I make sure that shift notes and questions are done properly. Communicate effectively everyone on shift and my manager. I am constantly helping others whether they are patients, members, doctors, or nurses. I love helping others and pride myself on the amount of time, detail, and energy into every phone call and meeting I have. HEARNE - CITY OF, HEARNE, Texas BILLING SUPERVISOR Dec 29, 2014 - Aug 24, 2018 Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Resolve customer complaints or answer customers' questions regarding policies and procedures. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination Adjusting actions in relation to others' actions. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Sanderson Farms, BRYAN, Texas Debone Thigh Crew Oct 24, 2013 - Feb 27, 2014 Deboning thighs and pulling skin off in a timely manner Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Gunler Foods Inc., BRYAN, Texas Machine operator/production worker Jul 18, 2013 - Oct 11, 2013 ran labeling machine, used coding machine, also assembled caps for products to be distributed. Also had to inspect product to see if it was fit to go out.
Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations. Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications. Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor. Observe machine operations to ensure quality and conformity of filled or packaged products to standards. Remove finished packaged items from machine and separate rejected items. The Nugget Lounge, HEARNE, Texas Bartender Nov 01, 2004 - Nov 01, 2008 Opening and closing duties which consisted of making sure everything was clean and wiped down i.e. tables, floor, jukebox, bar, pool tables. I had to make sure that everything was put up and all alcoholic containers were emptied and put outside into the dumster. I had to make daily and nightly reports of what I sold. The reports were itemized and I had to close out the register. I had to restock everything and do inventory of what we had and what we needed. I had to, of course, tend the bar and make sure the customers were satisfied. I also had to determine when a customer had enough to drink and find a rides home for some customers. I also would help the owner coordinate benefits that were held at the bar. I would pay bills for the owner such as electric and make deposits to the bank when needed. I would run errands for her as well. Whatever was needed, I did right down to putting up the Christmas tree in after Thanksgiving! Customer service skills were definitely a must.Clean glasses, utensils, and bar equipment. Collect money for drinks served. Balance cash receipts. Check identification of customers to verify age requirements for purchase of alcohol. Clean bars, work areas, and tables. Family Medicine Clinic, BRYAN, Texas Phlebotomist/Lab Tech Oct 04, 2004 - May 08, 2006 Drawing blood, running certain tests on the blood and patient, dealing with insurance companies, doctors, and other labs. Sending out all specimens not tested in house. Extreme knowledge of computer skills include EMDs. Strong customer service skills were a must.
St. Joseph Regional Health Center, BRYAN, Texas Phlebotomist/Laboratory Services Jan 18, 2004 - Oct 02, 2004
drawing blood from patients, typically going from room to room on a run, receiving the blood into the computers, and distributing the specimens out to the correct dept. i.e., chemistry, blood bank, hematology, etc. and spinning the blood down. Also had to have extreme customer service skills. Education
Hearne High School, Hearne, Texas
High School Diploma/GED
Major: basic
Training
Certified Phlebotomist
Blinn College
Basic phlebotomy course.
Apr 21, 2003 - Oct 13, 2003
Computer Skills
Typing Speed: 60 Words Per Minute
• Apple or Macintosh Computers
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Utility Software (Virus, File Compression, etc)
• Word Processing Software (Word, WordPerfect, etc) Additional Computer
Skills: Emds, Meditech
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Poor ( Read Write Speak )
Additional Skills
Excellent customer service skills and worked for the City of Hearne for almost 4 years. Driver's License
Class C - Standard Driver's License
References
Paula Williams
Phlebotomist/Lab Tech/Supervis
Family Medicine Clinic
979-***-**** Ext.: 117
Robert Conn
employer/friend
GATX
Bert Mendoza
long time friend
Disabled
Edward Radaker
ex co-worker/friend
Sanderson Farms Inc.
Terry Thomas
previous supervisor City of
Hearne 979-***-****
*******@************.***
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