Financial Services Wealth Management

Shilpi Muhuri

Cell: 302-***-****

*******@*****.***

Summary: Skilled and knowledgeable financial services admin professional with over fifteen years of experience working for banks, law firms and trust companies in full-time and temporary positions. Responsible for executing confidential money transactions and handling time-sensitive documents and financial matters with accuracy and according to fiduciary laws and regulations. Also worked as a Bank Teller. Awarded Employee of the Year.

PROFESSIONAL EXPERIENCE:

WSFS Bank, Wilmington, DE June 2023- present

Trust Assistant

. Receive incoming bills and inputs for distribution and maintaining the records. Prepare and process incoming check receipts. To support the trust administrator and operations team. Responsibilities include administering client accounts and providing operational support.

Wells Fargo Wealth Management, Philadelphia, PA

Associate Fiduciary Officer January 2016- June 2023

Input transaction into trust system manually.

Run daily overdraft report and distribute to appropriate dept to resolve.

•Update database manually and send out monthly statement. Update client information in the system. Process disbursements and pay bill through bill payment system and send wire monthly on time.

•Make sure paperwork/documents are correct and complete.

•Verify accuracy, manage risk, resolve issue using multiple resources, account records.

•Participate in projects, do a lot of research.

•Keep a professional relationship with other partners,

•Sorts and scan all applicable documentation into file-net for research and record.

•Assign work to other team member to process.

•Provide back-up for other function when required.

•Maintains daily money movement/asset movement on SEI and FIS.

•Resolve problems and discrepancies related transaction.

•Responsible for processing investment transaction and review system records to ensure company standards and eligibility are met.

•Update standard operating procedure as appropriate.

•Open, close and re-open if need.

Wells Fargo Wealth Management July 2014 – December 2015

Senior Securities Service Specialist 3

•Performed a variety of operational task for complex securities or cash related transactions or process that requires extensive knowledge of unit functions and system

•Duties included differentiating, processing and reconciling transactions, researching inquiries, resolving customer complaints, reviewing time sensitive and or complex documents, creating or revising departmental procedure

•Coordinated situations involving multiple sources

•Provided training or work direction to inexperienced staff

•Provided back-up for desk operations

•Provided high attention to detail and accuracy

•Worked under minimal supervision

•Interacted with all levels of an organization

M&T Bank - via Kelly Staffing Services, Wilmington, DE February 2014 – July 2014

Trust Maturity Balance Associate

•Ran reports, created balance desk/maturities folders, contact clients and research

•Ran funds not in report, checked reconciliation, and prepared spreadsheets

•Tracked log to pay trust accounts, added funds and recorded all funds received, updated information

•Processed check and bonds received

Ward & Taylor, Wilmington, DE May 2012 – December 2013

Settlement Coordinator

•Collected the documents of title, survey and other relevant papers and review those for necessary actions.

•Review loan files for accuracy and completion.

•Set up files for delivery.

•Provide clerical support to the Post Closing Team.

•Send out package and ship each loan according to client.

•Send out all the invoices and checks according to the client.

•Communicated with appropriate authorities as well as both internal and external clients to resolve any discrepancies in the documents and get the information within the required timeframe

•Sent out letters to the concerned authorities to obtain contracts or titles, required for purchase or refinance

•Ordered title search, survey report and pull the old deeds for verification the names with the contract

•Researched and called different companies for verification of employment and income

•Prepared the legal descriptions and created relevant files to help the Processors/ Paralegals and Closers

•Assigned the Paralegals and entered the documents into Homebase and Soft Pro software for their review

•Scheduled appointments with the Buyers, Sellers and Agents for the closing/ settlement dates

•Reviewed executed closing documents and insurance compliance with the Loan Program Guidelines and State & Federal Lending Laws

•Researched and resolved customer issues

•Ensure that all necessary documents are provided to customers.

Access Group, Inc., Wilmington, DE January 2009 – December 2011

Payments Operation Specialist

•Coordinated the day-to-day payment posting functions for loan payments received from all payment streams-Automated Clearing House (ACH), Web, Lockbox, RPPS and paper checks

•Reviewed customer accounts to take appropriate actions to resolve disputes

•Performed all accounting/cash management and account adjustment activity for the AGI Internal Servicing Department and also open manual payments, sort and process

•Assisted in daily reconciliation of the bank and compiled figures for reconciling and reporting payment activity.

•Researched, resolved and responded to clients request regarding payments

•Assisted clients with concerns regarding their transaction and special instruction

•Assisted with the evaluation and implementation for a lockbox payment processing system

•Worked effectively through daily responsibilities in both an independent and group fast-paced environment

•Monitored bank account activity to confirm accurate posting as compared to internally generated reports

•Processed consolidation payoff, check issues and distribution, and consolidation adjustments for excess and short pays

•Processed adjustments through cancelling late fees, applying supplemental fees, requesting refund checks for over payments, and writing off short pays that fall within stated guidelines

•Ensured necessary coordination between servicing and other departments

Wilmington Trust, Wilmington, DE April 2008 – October 2008

Loan Operation Specialist (Temporary position)

•Worked in Installment Loan Dept. Entered client information in the system, entering data in daily report, processed daily payments in time and batched them accordingly, provided back up for other people on team.

•Updated various information, issued checks and distributed mail to appropriate person and answer telephone calls, concurrently perform multiple tasks.

•Processed dealer payments and mailed out letters.

•Worked in both Document Review Dept. and Reconcilement Department.

•Updated client information by bank in the system and provided information file room to pull the closed installment loan folders.

•Processed the closed loan folders by bank and mailed out all original contracts, checks, promissory notes and titles stamped paid with the loan closing date to the client.

Ward & Taylor, Real-Estate Law Firm Wilmington, DE June 2005 – December 2007

Post Closer

•Entered client’s information in the system, called clients for missing information in the system and processed file after a settlement was completed.

•Responsible for handling all requirements and requests from lenders after settlement.

•Reviewed and audited loan closing packages for completion and compliance with Federal and State laws.

•Responsible for collaborating with title companies on loan scheduling and document delivery.

•Called different companies to verify employment and income.

•Typed legal description and collected other information to help processors and closers.

•Checked all the paper works before closing and submit to processors.

•Put lender packages together to be mailed out.

•Reviewed post-closing packages to ensure accuracy and thoroughness, organizing collateral files, and

•supporting other departments upon request

Vanguard, Philadelphia, PA January 2005 – May 2005

Universal Associate

•Processed all transactions for institutional individual clients

•Reviewed requests for accuracy and completeness through automated tracking system

•Coordinated with other areas, ensuring accurate and timely processing of transactions

•Researched and verified information

•Verified the accuracy of all processing by conducting quality checks on work ensuring compliance with

•corporate quality standards

•Interacted extensively with other departments in the performance of daily work activities

Chase Home Finance, Newark, DE November 2001 – December 2004

Post-Closing Auditor

•Prepared new loan document packages

•Recorded documents such as mortgages, deeds contracts, attachments or other items, reports or legal documents to and from offices and other agencies and individuals

•Answered telephones and searched files for answers to routine questions concerning records maintained

•Researched to verify client’s information and checked credit report

•Operated many simple office machines (such as copiers and fax machines) and dispatched regular legal documents

•Posted closed the transaction within appropriate timelines to other offices

•Called the attorney's office for title policies

•Assisted the processors to process the loans

•Created daily reports and wires to close loans using Lotus Notes

•Coordinated post-closing audit on mortgage loan files

•Ensured all collateral pieces are accounted for and sent to appropriate investor with deadline

EDUCATION:

•Bachelor of Arts from Delhi University, India

•Postgraduate Diploma in Marketing, Advertising and Public Relation from YWCA, India

•Certification in Staff Professional Development Series, division of Continuing Adult and Professional Studies, from Neumann University, PA, USA

•Took online courses on Trust administration, Estate Planning and Investment Management

SKILLS:

Microsoft Word and Staff Professional Development Series. Proficient in Lotus Notes, and Microsoft Office – Word, Outlook, SEI

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