Data Entry Clerk
Resume:
MIKA STEINER
Riverside, CA
**********@*****.***
OBJECTIVE Seeking an organization that can benefit from my exceptional customer service skills and professional administrative experience.
PROFESSIONAL WORK EXPERIENCE
County of Riverside DPSS - Riverside, CA 01/2025 to 03/2025
ELIGIBILITY SERVICES CLERK/TAP
Offer superior customer service by problem solving and providing sensitivity in service to diverse customer needs. Adhere to all confidentiality protocol when handling customer personal information or documentation. Record verifications of birth, income, property, and other required information according to standard procedures. Make customer calls on a multi line phone system, provide information, take messages, schedule appointments, and route calls as appropriate. Prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics. Give applicants standard forms and requests that routine verifications be returned with completed forms, review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance. Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case Index proper documents into customer case file. Meticulously record in customer digital record all calls, interviews and contacts made. Insert and extract documents from CalSAWS system. Perform clerical support, IPT cases. Make decisions in standard procedural matters without immediate supervision. Bring discrepancies to the attention of the eligibility or social worker responsible for the case; file required forms and verification in an established filing order. Take initiative to prepare and maintain accurate records and reports. Understand and follow written and oral instructions. Establish and maintain effective working relationships. Utilize Microsoft Outlook to send emails to team and leadership within the department and manage appointment calendar. Utilize a variety of software including Microsoft Office Suites, Word, Excel, TEAMS, Notes, and Outlook. Working daily in CalSAWS, MEDS, and BenefitsCal. Skilled in office equipment: switchboard, computer, scanner/imager, fax, copier, and printer.
McDonald’s - Riverside, CA 06/2023 to 01/2025
GUEST EXPERIENCE LEAD
Greet incoming customers entering the store and thank existing customers for eating at McDonalds. Receive incoming orders over a two- way communication system and confirm accuracy of customer order. Assemble order for takeout or dine-in and present customers with their order. Offer customer retention incentives to loyal customers and app holders that had undesirable experiences. Work with other crew members to maintain a clean, friendly, and welcoming environment. Quickly identify and resolve guest concerns and know when to escalate issues to management.
Valvoline Instant Oil Change - Riverside, CA 04/2022 to 02/2023
SENIOR TECHNICIAN TEAM LEAD
Greeted and triaged incoming customers about due or upcoming services on their current vehicle.
Processed and maintained weekly payment transactions of $15,000+ to exceed weekly revenue targets and meet reconciliation targets. Resolved customer issues and escalated to higher management if severe issues occur. Assisted customers with filing claims for vehicle or service claims issues. Assisted in training 2-3 team members and new hires on vehicle services, POS (Point-of-sale), and equipment used during work hours. Oversaw 10-15 team members daily and always enforce safety procedures.
Exceptional Staged Dwellings - Riverside, CA 01/2022 to 04/2022
OFFICE ASSISTANT
Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information about the company. Dedicated to quality customer service with every call. Used a multiline phone system, routing calls to other departments when appropriate. Used active listening and problem solving to meet customer needs. Communicated clearly and offered details to customer. Executed record filing system to improve document organization and management. Offered customer retention incentives to loyal clients. Labeled, organized, and located inventory items in staging areas or on shelves according to quantity, size, or type of material. Proficient in Microsoft Office, Excel, and Outlook. Skilled in office equipment: switchboard, computer, scanner/imager, fax, copier, and printer.
The Home Depot - Riverside, CA 04/2020 to 02/2022
CUSTOMER SERVICE REPRESENTATIVE
Excellent customer satisfaction approach and problem-solving skills. Expert product knowledge, product suggestions and up sales. Gave applicants standard forms and requested that routine verifications be turned in with completed forms, reviewed forms for completeness when returned by the applicant; assisted clients with completing application forms when needed. Recorded verifications of birth, income, property, and other required information according to standard procedures. Communicated in writing to complete paperwork and detailed reports regarding incidents and/ or discrepancies to management and leadership, filing required forms and verification in an established filing order. Triage incoming messages and calls related to order changes, billing, and new account setup for the Home Depot credit card. Used creative merchandising technics and promoted sales. Worked with the team to meet customer needs. Understood the importance of active listening and clear communication. Placed custom orders based on customers specifics and detail. Conducted pre-screening with applicants using standardized forms to obtain personal, family, business, and financial data required to determine eligibility to authorize credit and/or loans. Proficient in POS cash system and accurately balanced cash drawer daily. Secured handling of customer’s information and inputting into system. Answered phone inquiries and communicated with other partner stores when appropriate. Made outreach phone calls to customers about current events and promotions. Maintained store safety and sanitation. Calmly manage and resolve customer crisis during shopping and checkout, including disorderly customers, and medical emergencies.
The Home Depot – Moreno Valley, CA 04/2016 to 04/2020
SPECIALTY SALES ASSOCIATE
Greeted incoming customers entering the store and thank existing customers for shopping with the company. Played a crucial role in promoting services offered at the Special Services Desk, Tool Rental, and Pro Desk. Handled special orders and install sales from start to finish, communicating with vendors about back-order availability, future inventory, and special orders. Calmly managed and resolved customer situations during shopping and checkout, including disorderly customers, and medical emergencies. Audit customer receipts and items in cart to mitigate theft and unauthorized removal of store products that have not been scanned. Communicate in writing to complete paperwork and detailed reports regarding incidents and/ or discrepancies to management and leadership. Performed "preflight" style inspections of the store to prevent emergencies and safety violations that lead to injuries. Provided leadership, direction, and assistance during an emergency, including office evaluation, administering first aid to employees with minor injuries. Supervised loading and off-loading of store deliveries and ensures access to entrances for personnel. Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate responses.
Proficient in Microsoft Office, Excel, and Outlook. Skilled in office equipment: Switchboard, Computer, scanner/imager, fax, copier, and printer.
Stem Mobile Innovation Center – Moreno Valley, CA 05/2015 to 04/2016
RECEPTIONIST
Greeted visitors that enter the center and offered any direction that the guest may need. Assisted with ordering supplies and equipment, calibrating instruments, and preventive maintenance. Prepared specimens for testing and analysis. Planned the succession of existing associates at all levels through employee training and mentoring promising associates. Performed diagnostic and therapeutic laboratory procedures. Setting student appointments to meet with college campus counselor(s). Setting student appointments to meet with college campus counselor(s). Used a multiline phone system, routing calls to other departments when appropriate. Used active listening and problem solving to meet customer needs. Ability to communicate clearly and offer details to customer.
EDUCATION
Vista del Lago High School – Moreno Valley, CA
High School Diploma
Moreno Valley Community College (MVC) – Moreno Valley, California
Some college credits
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