Front Desk Receptionist

ROBYN S. PHILIPS

850-***-**** · **** Laguna Lane, Gulf Breeze, FL 32563

***************@*****.*** · www.linkedin.com/in/robynsphilips PROFESSIONAL EXPERIENCE

JANUARY 2023 TO APRIL 2024

FRONT DESK RECEPTIONIST & FACILITIES COORDINATOR, ZIX APPRIVER AN OPENTEXT COMPANY o First point of contact for staff/visitors/vendors o Greet and welcome staff/visitors/vendors

o Set tone for a positive staff/visitors/vendors experience o Check in appointments and direct visitors/vendors to the appropriate team member(s) o Coordinate front desk activities including answering & directing incoming Call Center phone calls o Order catering for luncheons, conference room reservations and setup o Order and maintain clean breakroom to include ordering supplies o Excellent written and verbal communication skills, including experience in presenting material to all levels of staff, proficiency in the use of Microsoft Office Suite & CISCO VoIP phone system. NOVEMBER 2021 TO JANUARY 2023

CUSTOMER SERVICE, FRONT DESK RECEPTIONIST, COMMUNITY LIFE CHURCH o First point of contact for staff/visitors/vendors o Coordinate front desk activities including answering and directing incoming phone calls o Excellent written and verbal communication skills, including experience in presenting material to all levels of staff, proficiency in the use of Microsoft Office Suite and Planning Center platform SEPTEMBER 2007 TO JANUARY 2021

SALES, CHANNEL ACCOUNT MANAGER, ZIX-APPRIVER, LLC

o Excellent written and verbal communication skills, including experience in presenting material to all levels of management, proficiency in the use of Microsoft Office Suite and Salesforce o Increased cyber-security sales productivity and revenue offering customized bundled Software as a Service (SaaS) for over 100 accounts with a wide variety of product needs, consistently held top sales team position contributing annual recuring revenue o Recruited, on-boarded, and drove new channel partner business, product use, and advanced subscription services to execute regional territory year-over-year growth (2020 $8M) o Assisted partners with integrating cloud cyber-security solutions into their business model and coordinating a go to marketing business strategy o Proactively communicated new training materials, promotions, and marketing opportunities o Developed and executed significant business by establishing and growing various new client relationships and serving as their resolute contact for client needs o Collaborated internally and externally to negotiate on behalf of clients to improve relations between Sales, Technical, Product Management, Marketing, and Development Teams and meet cross departmental objective key results

o Attended seminars, trade shows, and networking events, and read I.T. case studies, news articles, and completed training to achieve necessary sales certifications to remain current o Work with integrity, uphold organizational values, and participated in company advisory boards JANUARY 2006 TO SEPTEMBER 2007

SALES, ACCOUNT EXECUTIVE, THE GULF BREEZE NEWS & SPLASH MAGAZINE o Utilized sales industry knowledge to network and retain and create new business to ensure repeat revenue and product usage

o Created and collaborated with artwork designers to best target reading audiences o Wrote community interest pieces to highlight local events OCTOBER 2003 TO JANUARY 2006

SALES, ACCOUNT EXECUTIVE, BIT-WIZARDS / CED

o Solution Sales for regional area of custom design software and services o Development and implementation of sales and marketing strategy for client accounts o Ability and knowledge to sell complex products/services to support high-end enterprise sales SEPTEMBER 1988 TO OCTOBER 2003

SALES, GTSI, CUSTOMER SERVICE, MARKETING MANAGER (IBM & COMPAQ TEAMS) INSIDE SALES, PRODUCT MANAGER (HEWLETT-PACKARD), AND LAST POSITION FIELD ACCOUNT EXECUTIVE S.E. o Commanded 15 years of I.T. sales and marketing solutions to the Federal Government o Communicated value proposition to clients, moved through ranks, ending in U.S. Navy/DoD Southeast Territory Field position with an account base and sales quota of $10M o Achievement of sales involving quota with year-over-year growth, attended President’s Club o Performance of project management on Enterprise projects for government client, knowledge and understanding performance-based contracting, open market regulations, seat management, 8(a)/small business & Hub-zone categories

SEPTEMBER 1988 - SEPTEMBER 1989

SALES, CUSTOMER SERVICE

SEPTEMBER 1989 - JUNE 1993

MARKETING ADMIN ASST. to IBM TEAM

MARKETING SPECIALIST to COMPAQ TEAM

JUNE 1993 - JANUARY 1997

INSIDE SALES, PRIME CONTRACTOR TEAM

JANUARY 1997 - FEBRUARY 1998

MARKETING, PRODUCT MANAGER HEWLETT-PACKARD

FEBRUARY 1998 - SEPTEMBER 1999

CONTRACTOR, CONSULTING AGREEMENT

(LAST POSITION HELD before NAVY/DoD FIELD SALES POSITION, (ACCOUNT EXECUTIVE SOUTHEAST) Relocated from VA to FL, Worked as Private Consultant until advancement to GTSI DoD Field Sales TRAININGS & CERTIFICATIONS

Sales Performance International Professional Training/The New Solution Selling, Book by Keith M. Eades Email Security, Email Continuity, Email Encryption, Hosted Exchange, Microsoft 365 / Office 365, Information Archive, Secure File Sharing, and Migration Services AWARDS & NOMINATIONS

Nominated to The Channel Company, CRN’s Women of the Channel: 2015, 2017, 2018, 2019, and 2020 TECHNOLOGY

Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, OneNote, and Teams. Also Zoom, GoToMeeting, Salesforce, and HR software programs ADP, Planning Center Platform EDUCATION & COMMUNITY INVOLVEMENT

THE BOYD SCHOOL OF BUSINESS & TRAVEL, PITTSBURGH, PENNSYLVANIA 15238 COMMUNITY COLLEGE OF VERMONT, (CCV) WINOOSKI, VERMONT 05404 MOUNT MANSFIELD UNION HIGH SCHOOL, JERICHO, VERMONT 05465 Volunteer, Caring & Sharing of South Santa Rosa County: October 2005 – Present Board Member-Officer and Publicity Liaison & Correspondence Representative Volunteer, Miracle League of Gulf Breeze: May 2019 – Present Team Assistant-Manager

Volunteer, Tim Tebow Foundation, Annual “Night to Shine”: February 2017 – Present NTS Guest’s Buddy/Chaperone

Volunteer, Relay for Life, Gulf Breeze, Florida: April 2008 – April 2013 Armed Forces Communications and Electronics Association, (AFCEA) Blue Angels Pensacola, Florida Chapter: 2000 – 2006 President (2005-2006)

Vice President of Plans and Programs and Acting-Treasurer (2004-2005) Secretary, Membership and Community Involvement (2002 -2004) Blue Angels Pensacola Chapter AFCEAN of the Quarter Award (2002) AFCEA International Meritorious Service Award (2003) REFERENCE

Robyn Philips is an accomplished Sales professional who knows how to build great channel partner relationships and establish the bedrock confidence that keeps growing organizations moving forward in the right direction. In the nearly seven years we worked together, Robyn was a trusted advisor, and exemplary mentor, and the truest of friends. In our time together, Robyn guided me, and others on the channel sales team expertly through every sort of event and stressor. We were acquired twice (shifting from founder- led and privately held, to a private equity holding, to a publicly traded company), navigated incredible growth and painful layoffs, changed systems and compensation structures, and nurtured and evolved culture, and through it all Robyn was one of the unifying central figures in a tremendous success story. I relied on Robyn’s sage advice often, and when it came to being a better me and sales manager, she was my guru and friend. If you get an opportunity to hire Robyn Philips, do not hesitate. You’re welcome to message me in connection with this recommendation. Josie Keck, Strategic Account Manager, Zix/AppRiver

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