Customer Service Health Advocate

tammie athey

*******@*****.*** 763-***-**** Saint Paul, MN 55106

WORK EXPERIENCE

Health Advocate UnitedHealthcare

May 2023 - April 2025 • Minnetonka

Solve claim issues, improve operations, and provide excellent customer service. Collaborate with health care customers to determine their needs and deliver end to end service. Follow established advocacy and case management protocols when providing services and keep accurate, legible, and current documentation. Provide wellness and disease management information to members & their family. Answer several calls per day to help customers with their questions and concerns. Place a high value on punctuality and work hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Health Advocate Business Spealistist

July 2013 - May 2023 • Minneapolis

AT&T - Minneapolis, MN Created findings reports to assist management in making important decisions. Used my problem-solving skills to analyze and resolve issues that have an impact on business operations and goal attainment. Used computerized financial data to find answers to questions about specific accounts. Top job performing reservation and conferencing functions domestic & international customers in Audio Conference Service Center. Answered incoming calls to process customers request for successful execution of web-based conferences. Handled customer inquiries to ensure customer satisfaction. Attetion to detail and problem solving. Great communication with co-workers a/or customers. Assisting in transfer of responsibility, changing account information, looking at billing issues, activating new mobile numbers, creating new personal accounts. Great leadership skills, great operating systems, word, excel, outlook, CSMS, DTOSS & Microsoft Teams. Created workflow diagrams charts to clearly demonstrate processes and timelines. Gathered, organized, and entered data into a database system.

NOTABLE SKILLS

Team Management Leadership Microsoft Teams Talented Customer Satisfaction Workflow Diagrams Database System Financial Data Dedicated Leadership Skills Organizational Development Learning Great Communication Excel Determine