Customer Service Client Relations

ABIGAIL BADU

***********@*****.*** 233-********* Accra, Greater Accra Region

SUMMARY

A passionate communications specialist with a flair for customer service, research, and leadership. I excel at managing client relations, conducting insightful market research, and crafting effective communication strategies. My strengths lie in streamlining processes, boosting efficiency, and fostering strong stakeholder engagement. With a keen eye for detail and a commitment to excellence, I thrive in dynamic environments, always eager to learn and innovate.

SKILLS

Communication & Public Relation,Customer Service & Client Relations, Market Research & Data Analysis Administrative & Organizational Support,Problem-Solving & Critical Thinking, Microsoft Office Proficiency, Project Coordination & Teamwork

PROFESSIONAL EXPERIENCE

Front Desk and Research Assistant

Jospong ICT Group, Accra, Greater Accra Region

10/2022 - 09/2024

Conducted data analysis and market research to support strategic decision-making, Assisted the Chief Operating Officer (COO) in compiling reports and presentations, Managed internal communications and document workflow for efficiency, Recognized by management for providing exceptional customer service, Collaborated with diverse coworkers to achieve goals and resolve product and service issues.

Secretary Intern

Ghana Education Service (GES), Accra, Ghana

08/2021 - 09/2022

Provided administrative support, including scheduling, documentation, and correspondence, Assisted in policy implementation and record management, Enhanced office operations through effective communication and organizational skills, Performed general clerical duties such as photocopying and faxing documents.

Front Desk Receptionist

Amantin and Kasei Community Bank, Ejura, Ghana

08/2020 - 09/2021

Delivered exceptional customer service, resolving inquiries, and handling transactions.,Managed customer records and assisted in financial documentation, Improved client relations by offering tailored banking solutions, Completed basic bookkeeping and document filing, Maintained office inventory and equipment by checking stock for needed supplies.

Peer Educator (Volunteer Role)

Hope for Future Generations (HFFG), Techiman, Ghana

03/2019 - 06/2020

Led health education initiatives, conducting workshops on wellness and lifestyle management, Provided one-on-one mentorship to students, fostering youth empowerment, Developed and executed awareness campaigns on critical health topics, Collaborated with faculty members to evaluate the effectiveness of peer education initiatives.

Caregiver

Sunshine Care Home, Accra, Ghana

01/2017 - 12/2019

Provided compassionate care to elderly residents, assisting with daily living activities, Administered medications and monitored health conditions, Developed personalized care plans to meet individual needs, Supported residents in maintaining their independence and dignity, Coordinated with healthcare professionals to ensure comprehensive care.

EDUCATION

Bachelor of Arts, Communication Studies

Pentecost University, Ghana

01/2024

Certificate, Salesforce Administrator

ALX, Online

2024

General Arts

Nsutaman Catholic Senior High School, Ghana

01/2019

LANGUAGES

English, Advanced

Twi, Intermediate

AWARDS & RECOGNITIONS

Student Activist of the Year, 2022, Pentecost University

LEADERSHIP & EXTRACURRICULAR ACTIVITIES

Vice President, Ghana Fellowship of Evangelical Students (Pentecost University)

Parliamentarian, Student Representative Council (Pentecost University)

Vice President, PENSA (Nsutaman Catholic Senior High School)

President, Vessel of Honor (Nsutaman Catholic Senior High School)

Senior Girls' Prefect, Patuda R/C Junior High School

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