Store Manager Customer Service
Resume:
Darryl Cook
Phoenix, AZ, 85020
************@******.***
EDUCATION . Arizona State University - Western History (B.A.).
Expected in June 2026
SUMMARY
A Retail Leader who exemplifies professionalism and leadership. Takes initiative to ensure that the team is fully trained and knowledgeable in their craft to provide an excellent experience for customers. Displays an exemplary sense of urgency in time sensitive tasks to be able to provide support on the floor with staff and dedicated to improving team performance and exceeding customer standards for taste and presentation.
EXPERIENCE
Starbucks Coffee Company –Store Manager
February 2022-Current
●Managed daily operations of a high-volume store, including staffing, inventory management, and financial reporting.
●Led a team of over twenty baristas and provided ongoing coaching and feedback to promote employee growth and development.
●Implemented sales strategies and exceeded sales targets, resulting in increased revenue and profitability by 12% in its two-year period.
●Developed and maintained strong relationships with customers, ensuring exceptional customer service and satisfaction.
●Conducted regular store audits to ensure compliance with Starbucks standards and procedures.
●Collaborated with regional managers and corporate teams to implement new initiatives and drive store performance.
●Organized weekly coffee craft workshops for baristas, supervisors, and fellow store managers to further current district’s beverage quality.
●Helped create company wide Standard of Procedures for concept stores such Pick Up Only and Reserve Bar.
Starbucks Coffee Company – Assistant Store Manager
July 2021 - February 2022
●Responsible for hiring and supervision.
●Responsible for processing payroll, schedule building, and employee training.
●Reviews all trends and labor forecasts to accurately staff and schedule the store for the weeks ahead.
●Organizes the store’s inventory based on seasonal demands.
Starbucks Reserve Bar- Shift Manager
November 2018 – July 2021
●Coordinates shift-based inventory receiving, auditing and restocking.
●Maintains peak floor efficiency by using deductive reasoning to execute minor equipment repairs, within reason of safety procedures, allowing the store to sustain customer relation efficacy
●Vigilantly maintains store safety by regularly engaging the maintenance department to correct major machinery failures and following-up to ensure the successful completion.
●Regularly displays leadership though the training, developing and coaching of partners creating an environment of highly efficient and motivated partners.
●Pushes partners to provide consistent customer care by effectively delegating tasks across 2 to 8 partners while maintaining efficient workplace.
●Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
●Met other supervisors and business leaders to plan and guide workflow and operations.
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