Customer Service Account Manager

Colbin Reese

*********@*****.*** 770-***-**** Atlanta, Ga

OBJECTIVE

Performance-driven individual with strong problem-solving, influence and negotiations skills that are Used to anticipate clients ’needs and deliver exceptional customer service. Seeking an account manager Position to apply this ability to achieve high sales targets and goals for the company. PROFESSIONAL EXPERIENCE

PODS Mar2021-Aug2021

Customer Service St.

Petersburg, FL

· Guide customers through their moves helped them plan and set up the container storages. Proved Excelled customer service with ratings that increased company revenue and gained repeat Customers. Handled all escaladed calls retaining them with problem solving skills and the tools Provided. I was the top of my training class and pulled to help train future train classes moving Forward.

CENTURY FASTENERS Feb 2020-Apr2020

Sales Assistant (Temp Position) Tampa, FL

· Supported the Account Manager with daily responsibilities of maintaining a sales funnel of over 1,000 contacts, placing orders and generating invoices.

· Researched and presented current market trends and data analysis. NETWORXS Feb 2017–Jul

2018

Account Manager Sandy

Springs, GA

· Developed, managed, and marketed a new product to better serve over 100 business owners.

· Maintained retention and managed 200 business accounts, recording details of inquiries, Comments and actions taken.

· Met fill rates and exceeded sales goals for the department by 5%.

· managed a team of 5 sales personnel.

· Identified, developed, and evaluated marketing strategy, based on knowledge of establishment Objectives.

· Responsible for handling a high volume of inbound customer requests per day

· Generated customer proposals to accommodate their financial requirements.

· Measured and assessed customer and employee satisfaction through in-person, virtual and Telephone consultations.

· Built strong, trust-based connections with customers through outstanding customer service. Sales Manager Feb 2016 – Feb

2017

· Acquired 60% of potential customers into clients.

· Met fill rates and exceeded sales goals for the department by 5%. STARBUCKS Oct 2014 – May

2015 Barista

Denver, CO

· Promoted to Shift Lead. Responsible for assisting in the supervision of at least five employees. Maintained inventory of supplies, food, and beverages. Trained associates in customer service And proper procedures for preparing food and beverages.

· Maintained appearance of facility to included upkeep of seating area, cleanliness of back prep Area, sanitation of restrooms and general cleanup of parking lot. EDUCATION

MIDDLE TENNESSEE STATE UNIVERSITY Aug 2007 – May

2011 Credits towards B.S. in Psychology (GPA 3.0)

Murfreesboro, TN

SKILLS

Profit21, Microsoft Office Suite (Outlook, Excel, PowerPoint), Adobe

Contact this candidate