Project Management Desktop Support

EDWARD KASKA

TECHNICAL SUMMARY

Skills:

Desktop, laptop, printer, server repair and service.

Reimaging and reinstallation of Windows (all versions).

Windows release upgrades. Remote desktop support.

Image creation for recovery and application/operating system unattended installs.

Small business office setup. Networking (home and office, includes CAT5/6 installation, router/switch configuration).

Project management and department management.

Software:

Microsoft Office Applications Expert (Excel, Word, Access, Power Point, Outlook).

UNISYS – Database Management (DMSII), Command and Edit Language (CANDE), Work Flow Language (WFL).

IBM Mainframe – DB2, CICS, NDM (FTP protocols), REXX, COBOL, Eztrieve, CA7, Endevor, JCL,

TPX, TSO, ISPF, Mainview

Languages: RPG, COBOL, FORTRAN, PLI, BASIC, BPL, SDL, ASSEMBLER (IBM and UNISYS V-SERIES), PASCAL, ALGOL, 8086 ASSEMBLERS, 68000 ASSEMBLERS, Visual Basic 6.0, C#.NET, IBM Assembler, IBM Mainframe REXX.

Project Management Tools: Microsoft Visio, Power Point.

Hardware: Unisys (V-series, A-series), IBM Z-Series, CDC System 17, MS-DOS PCs,

Industries: Banking industry, heavily involved with item processing in Unisys environment.

PROFESSIONAL EXPERIENCE

TEK Systems, Des Moine, Iowa (September 2021 to December 2024 ) (Management replaced all US contract employees with overseas contract employees)

Front end days team:

Operations Analyst – Cedar Rapids Datacenter (Remote).

Monitoring, execution and escalation of mainframe and distributed batch processing for US and EU scheduling environments.

Mainframe UK - Edinburgh Heritage, Mainframe UK - Lytham Protection, Mainframe NL

First line of monitoring and escalation support for mainframe customer and system events.

Mainframe system maintenance activities and coordination of changes

Scheduling Environments Supported

Distributed Control-M, Mainframe Control-M: Monitoring of Control-M batch jobs executing in Control-M environment.

Ad-hoc scheduling, Ensure that alerts and notifications are being acted upon. Assist end users with off hours Scheduling Services support. Assist with BU driven conversion activities.

Monitoring of TWS batch jobs executing in UK & NL environments. Ad-hoc scheduling.

Perform as first line of support for TWS system events and escalate to GTS Transition Management if necessary. Assist end users with off hours scheduling services support.

Distributed System - TA LifePro systems 1.09 and 1.11.

Monitoring of nightly batch runs for both LifePro systems

Manage LifePro system password changes on a quarterly basis through CyberArk

Mainframe User Inquiries and Reported Issues. First line of escalation for user issues affecting mainframe TN32 (Attachmate ) sessions. CICS online availability and issues.

Other mainframe issues including DB2, mainframe servers calling home to IBM, EMC Vendors calling in, etc. First escalation point for mainframe printers

Mainframe System Maintenance and Weekend Change Activity (IPLs, etc.).

Command Center creates and manages weekend mainframe change maintenance calendar of activities. Perform mainframe system IPLs and will coordinate and escalate any issues

Perform Control-M system functionality checkouts after weekend patching activities

Complete any Service Now change ticket activities assigned to the team

Assist with any upgrade activities being performed on the mainframe components

Top Notch Resources (May 2021 – Sept 2021)

Various installation projects for PCs, Network, Audio Visual equipment

Throughout the Houston area. Usually troubleshoot equipment issues or upgrades.

New Amazon warehouse was longest lasting 3 weeks.

Unemployment (September 2020 to April 2021)

MATRIX, Minneapolis Minnesota (May 2020 to August 2020)

Electronic Window Team

Mainframe Systems Analyst

Under 12-month contract to Wells Fargo EW group. (Contract cut in August after 5 months).

Provided leadership to technical systems support projects within technology organization.

Duties were varied and may include one or more of the following:

participate in the development of technical support strategies and plans;

act as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution;

provide technical expertise for technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services;

oversee the creation of diagnostic, simulation and other tools to maintain, troubleshoot and/or restore service or data to systems;

lead support projects and migrations from development to production, upgrades, installations and/or configurations;

lead efforts to troubleshoot network, hardware and software issues and coordinates resolution with users, vendors and internal service groups;

assure quality, security and compliance requirements are met for supported areas; oversees creation of or updates to and testing of the business continuation plan;

provide direction or guidance to less experienced staff

TEK Systems, Woodbury Minnesota (December 2018 to December 2019)

Night Shirt Operations Group

System Administrator – Woodbury Datacenter

Under 12-month contract to Medtronic, Inc.

Monitor jobs using Service Now and IBM TWS workload scheduler for Medtronic manufacturing environment throughout the world. Escalate Abended jobs to appropriate support group.

Assist support groups with restarting and resubmitting jobs for resolution.

Maintains jobs in SAP environment and TWS workload scheduler environments (Add, modify and delete jobs as specified in Service Now change request tickets.

Create and submit Daily IT status reports for monitoring for production environments for upper management teams (ensure deliverables are on time and if not research issue)

Wells Fargo, Minneapolis MN (April 2012 to March 2017) Retired

CICS Engineering Team

Systems Analyst 3

Install and support basic software products and reviews documented usage and support procedures.

Monitored CICS region health using Mainview and CICS explorer.

Perform mid-level software support and systems administration.

Complete the CICS systems workflows and generate ad hoc system performance reports. Implement systems and application definitions into the development and production environments following documented processes.

Assist senior teammates with production support and troubleshooting.

Make decisions as they pertain to personal work decisions, while periodically seeking input from senior teammates.

Responsible for maintaining all Security Certificates on all CICS regions through Venefi Tool.

Responsible for maintaining the yearly on-call personnel schedule with Everbridge tool.

Rewrote the CICS program auto install program in Assembler from COBOL to alleviate periodic abends due to Language environment issues.

Wrote specialized routing (COBOL) to keep applications running during BDF cutovers during IMS reorgs.

Rewrote the CICS new region build process for all teammates using REXX.

Wells Fargo, Minneapolis MN (July 2010 to April 2012)

Overnight Mainframe Operations Team

Operations Analyst

Responsible for monitoring multi-platform operations within the production environment, interpreting

alert issues and resolving or coordinating resolution to more complex production, application and

system problems to ensure that the data center service commitments are met.

Run the bridge line and serves as the primary focal point for all support groups.

Attend issue meetings with business units, support teams and management.

Escalate issues to management and reports status on issues to senior management team.

Perform diagnostic testing, identifies production problem patterns and relationships and resolves

issues to avoid impacts to system performance.

Respond to customer inquiries, documents, resolves and closes complex problem records.

Review and updates or writes daily operational documentation for shift transition, as well as processing procedures/documentation within the data center for application processing and backup/contingency.

Help direct less experienced team members in work assignments or provide training to team.

Analyze workflows and procedures, recommends and implements changes to the production environment.

Perform weekend scheduled mainframe maintenance. This included all scheduled installs and upgrades of applications as well as System IPLs using the GDPS panel.

Wells Fargo, Minneapolis MN (January 2010 to June 2010)

Data Center Management Team

Network Operations Analyst

Perform second level diagnosis, troubleshooting and resolution for intermediate to complex data or voice communication network issues.

Order, test, install and configure new and upgraded network hardware and software (includes CAT5/6 cabling switch/router/server racking and configuration).

Recommend, cost and implement network solutions to support business needs and solve customer problems.

Coordinate and implement move/add/change service requests.

Respond to break/fix issues, escalating to and managing or coordinating vendors as needed.

Monitor network capacity.

Directing, coordinating, planning, designing, operating and installing, and routine maintenance of video surveillance cameras and systems.

Responsible for overall change management process.

Act as Project Coordinator and/or Subject Matter Expert on network initiatives.

Maintain documentation. Participate in network studies and traffic analyses.

Participate in and enforces raised floor best practices and data security policies (media sweeps, HDDE destruction, RFID tagging).

Basically, part of a team responsible for the day to day activities of the data center raised floor space (cleanliness, escorts, access control).

Installing and Termination of cat 5 and cat 6 and fiber optic cable.

Wells Fargo, Minneapolis MN (May 2005 to December 2009)

Open Systems, Tandem and Mainframe Batch Operations

Technical Analyst

Responsible for monitoring on-line banking systems services provided by Wells Fargo to customers, intranet banking services provided to Wells Fargo team members, Retail Distribution Systems provided to ATM/POS customers, wholesale Tandem operations/Autosys applications in the wholesale environment.

Responsible for identifying, escalating and initiating resolutions to problems and failures as they occur.

For the server environment, this is done using HP Insight Manager (identifying problem servers), Remedy (locating appropriate escalation group and opening/managing trouble tickets); for the transaction platforms, this is done through a combination of HP OVO and Mercury testing and for the Tandem environment HP patrol agent.

Modified and added all Tandem documentation (325 docs) from current network drive to new SharePoint in new MSword format. Also, modified current EXCEL daily work logs to add ability to create daily workbook for entire year with VBA code added to current EXCEL templates.

For the General Nelson Environment (which monitors pretty much all possible on-line transactions at Wells Fargo), we utilize one server which monitors test transactions generated by our Mercury testing application.

Responsible for keeping the Tandem documentation up to date.

Currently working in the Mainframe area as MVS & Batch operator.

Resolve, abended programs; escalate hardware issues to appropriate personnel, handle system IPLs on the weekends and implement change requests as needed.

Monitor checks line, handle reprints & sorter switches between mainframes, handle Autosys, CA7 and transmission issues.

Wells Fargo Home Mortgage, Minneapolis MN (January 2003 to May 2005)

Construction Loan Department

Operations Clerk/Loan Servicing Representative

Responsible for all filing, maintaining of files, offsite shipments, loan payoffs, new loan setups, closing packages, answering phone questions on construction loans.

Creating and maintaining documentation for the Construction Financial Group.

Various Temporary agencies (March 1995 to January 2003)

Construction (clean up, carpentry, electrician, landscaping and general labor), housecleaning, cooking, kitchen help, telemarketing, customer service, warehouse, office help, data entry.

This was part of a seven-year study in early retirement and involved travel to several states.

Apex Building Components (Contract) (September 1994 to February 1995)

System Design/Data Entry

Design, implement & document an engineering database retrieval system.

Input all truss engineering data & write the user’s manual (Macintosh – ClarisWorks).

Purpose of the system was to prevent redesigning a piece of truss engineering that had already been designed and existed.

Multiple Contracts (June 1988 to January 1994)

Contract Computer Programmer/Technical Writer/Systems Analyst

Made extensive modifications to the on-line Federal Reserve System (Baltimore, MD 9/93 -1/94) for the new release in 1994.

Added several database structures and reports programs, as well as, extensive screen modifications (COBOL/DMSII).

Also, trained fellow contractors on the UNISYS V-Series working environment and operating system.

EDP Management, Inc. (June 1987 to June 1988)

Senior Systems Analyst

Responsible for the support of existing customer base computer software.

Also, responsible for the design, programming and installation of new software as requested by our customers COBOL, DMSII, ASSEMBLR).

Specifically involved in item processing reject re-entry process utilizing slow speed devices.

On-line Computer Systems (August 1986 to June 1987)

System Analyst/Project Manager (Mortgage loans)

Project manager responsible for rewriting the on-line mortgage loan system (COBOL).

The project was funded with a completion date scheduled for 09/87.

Had two programmers working for myself and we completed the project 3 months ahead of schedule.

Wrote a screen format documentation utility which did not exist to include with the user documentation (BPL).

Also on call for various data communications problems.

UNISYS Corp (April 1986 to April 1986)

Contract System Analyst

Analyze the growth of the bank for the next 10 years and define and document needed upgrades to the existing hardware and software for Banco Consolidado.

Additional miscellaneous IT experience:

Target, Woodbury, MN (November 2018 to December 2018)

On-Line order fulfilment (overnight shirt)

Pull and fulfill on-line orders submitter through Target.com.

Locate and pull orders for customers.

Verify correct and submit to shipping and receiving for packaging and shipment.

Also, worked in the shipping and receiving area when needed to keep the supply line moving.

Kwik Trip, Oakdale, MN (April 2017 to December 2019)

Guest Service co-worker (overnight shift)

Greet customers, check out customers, clean store areas as needed, stock as needed, some overnight paperwork, help customers at fuel pumps.

Barrister Global (August 2006 to October 2008)

IT Support Technician

Performed warranty repair on a variety of equipment: HP servers/desktops/laptops & printers.

World Wide Technical Services (October 2008 to March 2010)

IT Support Technician

Exclusively performed Dell warranty repair on Dell Foundation 2008/2009/2010 desktop and portables.

Around Town Technologies (2017 to 20170

Various Projects (July 2017 to August 2017)

Replace 504 Thin Client Pcs At 25 Wal-Mart stores throughout eastern Minnesota and western Wisconsin.

EDUCATION AND CERTIFICATIONS

Bachelor of Science, Genetics (Gpa 3.5) (1976)

San Diego State, San Diego, CA

Hp Certification in Desktops, Workstations, Printers, Servers (2006)

Dell Certification in Foundation 2008/2009/2010 Desktops/Portables (2006)

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