Human Resources Client Service

SUKHLEEN KAUR

**********@*****.*** +1-647-***-****

PROFESSIONAL SUMMARY

Detail-oriented and driven professional with a diploma in Business Management – Human Resources and over 3 years of combined experience in administrative, financial, and client service roles. Skilled in bookkeeping, payroll support, and maintaining accurate records in high-volume, fast-paced environments. Proven ability to prioritize multiple projects, support organizational compliance, and deliver excellent service using accounting and cloud-based software. Dedicated to continuous improvement and client satisfaction.

CORE COMPETENCIES

- Bookkeeping & Payroll Support

- QuickBooks Online (QBO), Cloud-based Systems

- Strong Verbal & Written Communication

- Multi-project Coordination & Deadline Management

- Client Relationship Management

- Organizational & Problem-solving Skills

- Timecard Adjustments & Staff Scheduling

- Confidential Document Handling

- Team Collaboration & Independent Work

PROFESSIONAL EXPERIENCE

Supervisor

BURGER KING, Sherwood Park, AB

June 2020 – Present

- Manage payroll tasks including timecard adjustments and new hire onboarding, ensuring accuracy and timeliness.

- Process invoices, track expenses, and order supplies, supporting financial recordkeeping and vendor relations.

- Maintain employee records in compliance with data retention and privacy policies using Records Information Management (RIM).

- Prepare employment documents and maintain confidential HR files.

- Coordinate training sessions and ensure all operational areas meet compliance and safety standards.

- Lead a team in a high-paced environment, prioritizing tasks, and ensuring optimal performance.

- Handled another Burger King team for about a year, as the manager was on MAT leaves.

Sales Associate (Part-time)

The Mobile Shop, Edmonton, AB

Dec 2023 – Dec 2024

- Provide client-focused service, tailoring solutions to meet customer needs.

- Explain and upsell products, promotions, and financing options.

- Maintain organized inventory records and process transactions efficiently.

- Support store operations and resolve client issues effectively.

Customer Service Representative – Loans Department

RELIGARE FINVEST LIMITED, New Delhi, India

Sept 2018 – Nov 2019

- Supported client inquiries related to financial transactions and loans.

- Maintained accurate client records and managed confidential account data.

- Processed invoices and documentation, ensuring compliance with financial regulations.

- Demonstrated strong communication and organizational skills in a fast-paced office environment.

Wealth Insurance Advisor (Internship)

IDBI FEDERAL LIFE INSURANCE, New Delhi, India

2016

- Guided clients in selecting insurance and investment options.

- Handled administrative tasks including recordkeeping and client communication.

EDUCATION

Business Management – Human Resource

Lambton College, Sarnia, ON January 2020 – August 2021

Bachelor of Business Administration (BBA)

Guru Gobind Singh Indraprastha University, New Delhi, India 2015 – 2018

TECHNICAL SKILLS

- Accounting Software: QuickBooks Online (QBO), Cloud-based platforms

- HR Systems: RIM, Timekeeping tools

- Other Tools: Microsoft Office Suite, Google Workspace

VOLUNTEER EXPERIENCE

Mission Thrift Store, Sarnia, ON

- Supported customer service and inventory organization

- Helped with fundraising and maintaining store operations

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