Business Analyst Project Manager

VICTOR RENÉ OPIO, MSPM, SPOC, CSM, SSYB, SFC

******.****@*****.***

Contact me on LinkedIn

http://tex-scents.com/OMTC_PMLC/index_PMLC.htm

210-***-**** Mobile

Professional Career Summary

Data Scientist expertise in leading enterprise projects as a Project Manager, Product Owner, Business Analyst, and SCRUM Master available immediately for long-term projects. Top skills in Cyber Security for Network and Financial Cloud Environments, AWS & Azure Cloud Architecture, Power platform, DevOps, and many programming languages and methodologies. Bilingual English/Spanish.

Employment

Mar ’24 – Jul’ 24 SERVICE DELIVERY MANAGER, NETWORK OPERATIONS, Experis

800 Town and Country Blvd Suite 500, Houston, TX 77024

ACCOMPLISHMENTS:

Lead Service Delivery Manager on Network Operations Team managing risk, issues, constraints, assumptions

Managed vendor Palo Alto Automation development on Cloud-first technology for a SaaS/PaaS using IaC/CaC

Developed SharePoint Online, Teams Site and channels, created Security Groups for specific access to content and team organizational assets

Created Azure DevOps for several projects as the DevOps administrator.

Worked with Cybersecurity Technical Management Leaders across Kyndryl to support projects and activities related to Chief Information Security Office (CISO).

Worked on multi-year, multimillion-dollar projects such as Kyndryl Connect, New Generation Network Platform

Developed Power BI Dashboards, Power Apps, SharePoint Online Lists, and Power Automate to send change notifications, transfer data or files, OneDrive storage, Power Platform applications, Visio diagrams & templates

TOOLS USED: TEAMS, SharePoint Online, OneDrive, Power Apps, Power Automate, Power BI, Visio, Azure DevOps, Microsoft Office 365, DAX, Python, SCRUM, NIST 800-53, FedRAMP

Feb ’21 – Mar ‘24 SENIOR PROGRAM MANAGER/POWER PLATFORM ANALYST, Experis

800 Town and Country Blvd Suite 500, Houston, TX 77024

ACCOMPLISHMENTS:

Lead Program/Project Management Team, as Project Administrator of the Project Management Office (PMO)

Ran multiple 3-year projects to separate from parent company to a completely separate standalone company

Created Azure DevOps for several projects as the DevOps administrator

Managed the Palo Alto Automation development on Cloud-first technology for a SaaS/PaaS using IaC/CaC

Setup PMO SharePoint Online, Teams Site and channels, with content and team organizational assets

Worked with Cybersecurity Technical and Program Management Leaders across Kyndryl to support projects and activities related to Chief Information Security Office.

Developed ThreatCon Power BI Dashboards, Power Apps, SharePoint Online Lists, and Power Automate to send change notifications, transfer data or files, OneDrive storage, Power Platform applications, Visio diagrams & templates

TOOLS USED: TEAMS, SharePoint Online, Box, OneDrive, Power Apps, Power Automate, Power BI, Microsoft Office 365, Visio, PMBOK, BABOK, PRINCE2, Azure DevOps, Power Query Editor for Excel, DAX, Python, SCRUM, SCRUM, NIST 800-53, FedRAMP

Aug ’20 – Feb ‘21 SENIOR BUSINESS ANALYST, Policy Development, Texas Department of Transportation

3712 Jackson Ave. Austin, TX 78731 512-***-****

Contract Lifecycle Management preferable at the Enterprise level.

Reviews, analyzes, and evaluates business systems and user needs.

Familiar with industry standard technologies, business process mapping, practices, and procedures within the area of Contract Management.

Has knowledge of commonly used concepts, practices, and procedures within the Contract Lifecycle.

Works with IT and business teams to interview and discover current contracting processes, research current contracting systems, formulate detailed analysis of existing functionality and user needs, identifying common practices and processes, along with appropriate diagrams of these contracting systems and processes.

May prepare solution options including risk identification and financial analysis.

Tools Used: TEAMS, SharePoint, Tableau, MS Office 365, Visio, SQL, Data Lake and Datawarehouse Views, SCRUM

Dec ’20 – Aug ‘21 PRODUCT OWNER/LEAD TECHNICAL ANALYST, LNB SOLUTIONS, INC.

420 N. Center Dr., Suite 143, Norfolk, VA 23502 757-***-****

ACCOMPLISHMENTS:

Developed, managed, and updated project plans and project artifacts

Facilitated requirements gathering sessions with the stakeholders

Defined product themes, epics, user stories and product features

Facilitated prioritization sessions for the product backlog

Facilitated sprint planning sessions to establish a sprint backlog using Trello, Kanban and Burndown charts

Managed Product Backlog for Kinship a Department of Health and Human Services application (HHS)

Performed product demonstrations to stakeholders upon sprint release

Assisted in the translation of business requirements into detailed technical specifications

Wrote test cases and scripts to validate that code worked as documented.

Tools Used: SALESFORCE, MS WORD, Excel, PowerPoint, Project, Access, Visio, Kanban, Trello, Adobe Acrobat, Dreamweaver, Lunacy, SCRUM

Mar ’20 – Apr ‘20 PRODUCT OWNER/BUSINESS ANALYST, ATL AUTO GROUP, LLC

5555 Timberhill Dr. San Antonio, Texas 78238 210-***-****

Developed, managed, and updated project plans and project artifacts

Developed Visio workflow diagrams of AS-IS and TO-BE business processes

Developed WORD and PowerPoint Templates, document with corporate policies and procedures

Performed website analysis and re-design for more business attraction and revenue

Developed website design and wrote code

Analyzed marketing strategies, target audiences, and channels for effective marketing campaigns

Gathered and organized business functional, and non-function requirements for system design.

Creatively solved application issues.

Resolved personal or concept conflicts.

Assisted in the translation of business requirements into detailed technical specifications

Wrote test cases and scripts to validate code was working as documented.

Tools Used: MS WORD, Excel, PowerPoint, Project, Access, Visio, Kanban, Trello, Adobe Acrobat, Dreamweaver

May ’18 – Mar ‘19 PROJECT MANAGER, TekSystems/Smartmatic Inc.

Torres de Las Américas, Torre A Punta Pacífica Panamá City, Panamá Phone: +507-***-****

Developed, managed, and updated project plans and project artifacts

Trained and supervised a team of Junior Technical Writers to perform cybersecurity assessments

Distilled Volunteer Voting Standards Guide requirements into a usable format (Excel)

Deliverables over 50 Technical Data Package PDF and web pages developed in Confluence

System Security Specification, Design and Interface Specification, Security Architecture

Development Environment Specification, Security Threat Analysis, Security Testing and Vulnerability Analysis

System Test and Verification Specification, System Security Policy, System Glossary

System Overview, System Functionality Description, Hardware Specification

Software and Design Specification, Programming Specifications, System Database

Definition File Specification, Security Specification, System Operations Procedures

Installation Guide, User Guide, Administration Guide, Maintenance Guide

Developed DevOps process flows of system cybersecurity architecture, user interfaces (UI), and diagrams of each process to ensure certification success

Created TDP documents and made recommendations for business process improvement

Communicated with senior management and attended planning meetings

Planned document development work and provided weekly status reports

Documented data migrations to and from sources

Beta tested new releases for bugs and functional continuity to update end user manual

Tools Used: Confluence, JIRA, WORD, Excel, PowerPoint, Project, Visio, Fireworks, RoboHelp 2019, SnagIT, Access, Linux, Ubuntu, Oracle, Open VPN, MS CRM, NIST SP 800-37/53, ISO-27002, ISO-9002, SOX CoSO/CoBIT, EAC Standards

Mar – ‘16 - Feb ‘18 PROJECT MANAGER, Client - Monitor Dynamics

6800 Alamo Downs Pkwy, San Antonio, TX 78238 P 210-***-****

Revised and updated and delivered SAFENet™ Physical Security Hardware & Software User Guides

Developed, managed, and updated project plans and project artifacts

Created Quick Installation and Setup Guide for iTRUST 2.0 Access Control Kit

Developed wireframes and process diagrams for publications

Updated all previously developed System Administrator’s Operational Procedure User Guides with new functionality, screenshots, and diagrams

Converted publications to PDF using Adobe Acrobat

Documented iTRUST 2.0 Access Control Kit contents such as hardware, firmware, and power sources of 12 VDC and Power over Ethernet Plus (PoE+)

Documented setting up iTRUST 2.0 to be connected to the network using DNS and IP address

Documented Internet references to set up a static IP address

Created and maintained Excel spreadsheets with pivot tables, formulas, and macros

Tools Used: MS Office, SnagIT, Snipping Tool, Heuristics, Human-factors, Stimulus Response, MS Project, Daptiv PPM

Aug ‘14 - Nov ‘16 BUSINESS MANAGEMENT CONSULTANT Zonian Corp. Republic of Panama

Calle San Martin, Casa 340 Vera Cruz, Panamá 011-507-***-****

Fluently spoke/wrote Spanish to communicate with businesspersons to conduct daily business

Developed, managed, and updated construction and remodeling project plans and project artifacts

Developed an Excel Spreadsheet for Accounting and Inventory Management for Daily Sales

Provided Business Consulting and Identified Areas where improvements could be made for process improvement

Managed vendors such as accountants, attorneys, graphic artists, and food & beverage purveyors

Managed renovation workers and tracked and monitored renovation project deliverables

Developed network relationships with local representatives and public officials

Provided Monthly Costs and Income Reports to Management

Created and maintained Excel spreadsheets with pivot tables, formulas, and macros

Tools Used: MS Office, MS Excel, CableOnda Wireless, SaleForce.com, GAAP

Sept ‘15 - May ‘16 SENIOR TECHNICAL WRITER/BUSINESS ANALYST Freedom Practice Coaching (FPC)

18911 Hardy Oak Blvd Suite 101, San Antonio, TX 78258

Converted healthcare training videos into business process diagrams and end-user documentation

Performed Business Assessment, Technology Assessment, Information Management and Delivery Roadmap

Designed incremental development, Testing, Deployment, and Improvement

Created and maintained Excel spreadsheets with pivot tables, formulas, and macros

Tools Used: MIKE2 Information Management Best Practices, MS Office, VISIO, PowerPoint, SharePoint Server, MS Access, Litmos, Vimeo, ReadyCloud, Adobe Acrobat, SaleForce.com, Daptiv PPM

Jun ‘14 - Oct ‘15 SENIOR TECHNICAL WRITER/BUSINESS ANALYST True North/ISS Global Services

10101 Reunion Pl Ste. 500 San Antonio, TX 78216 210-***-****

Developed Disaster Policy for healthcare and sanitation facilities management industry

Developed Construction plans and budgets for management and vendors.

Developed Disaster Recovery Procedures

Developed Disaster Recovery Plan

Created Call-tree, Use Case diagrams, Use Cases, and User Stories

Developed Corporate Contact List

Documented and delivered complete List of Systems of Record with System Owners and System Description

Created and maintained Excel spreadsheets with pivot tables, formulas, and macros

Tools Used: MS Office, VISIO, MS Access, Adobe Acrobat, MS Project, SharePoint Server, PPM Tools, ServiceNow

Education & Certification

Postgraduate Degree in Artificial Intelligence for Business Applications, McComb’s School of Business, University of Texas, Austin, TX

Master’s degree in information technology with Specialization in Project Management and Leadership Capella University, St. Paul, MN

Bachelor’s degree in applied arts and science in Applied Technology, Southwest Texas State University, San Marcos, TX

Associate’s degree in Radio-TV-Film Technology, San Antonio College, San Antonio, TX

Alamo Real Estate Institute, Certificate of Completion in Principles of Real Estate, Law of Contracts, Law of Agency, Promulgated Forms and Mortgage Loan Processing

Certificate Description

Date Completed

Certificate Code:

Certified ScrumMaster (CSM®)

2/7/2019

CSM09453

Agile Scrum Foundation

6/20/2019

1283813

Six Sigma Yellow Belt

9/23/2019

704083

AWS Solutions Architect Associate

10/4/2019

Scrum Product Owner Certified

10/11/2019

736321

Tableau Essential Training

1/2/2020

AZkWqvKlPAFCYdCyL2Q560Ff83N4

Test Automation Foundations

1/11/2020

AXHr-ODtKPCaTmbk2cZ8uZwkYTD5

Business Process Improvement

1/13/2020

ASclx4X3OAvJtMa71yKH_LyvMYlA

SQL Essential Training (2018)

1/19/2020

ASpfhtfgUwgyZMq7FS07JAVdaQ40

Salesforce for Marketers

4/11/2020

ASozAaMuWCRbXHmCFv7DYtzBqOuu

Learning Salesforce

4/18/2020

AbHmjd3isoHNGu1QyFwQvWBwd5oF

Learning ServiceNow

4/18/2020

Ad7Xg97UjdRcKun-mzHhX40RSTMw

ITIL® Foundation 4 First Look

4/21/2020

ATSrrft1BOyK_u2kYAEMOOkYZhsy

Learning REST APIs

4/24/2020

ARto7IckAZ6vpQhQ8IpdGpFmxdHv

Lean Technology Strategy: Running Agile

at Scale

6/8/2020

AUlA1P14UcXe9EEuxGTppzLKYUi1

Learning Oracle Database 19c

6/20/2020

AaX0Gf72uAtfAgwmH-00oX5bhc_A

IT Security Foundations: Operating

System Security

7/8/2020

AaQ9hGYcCbXeQsUZlj_1fN-sPxVw

CISSP

8/3/2020

WS100471

ServiceNow: Basic Administration

8/19/2020

AZTkIwTe7Ss_sP58cpAnbIIiz_NK

Introducing Maven

10/20/2020

AXGjr0Vf8hDBNXcp33eYuWX5XyV2

Java: Testing with Junit

10/22/2020

AdN-_tCVdD7P-q01uYeLgEvO6E9t

Java: Build Automation with Maven

11/1/2020

AbD0zYZBEIdfDDSt-FnB5Pob-B5h

Power BI Essential Training

11/5/2020

AZ1JuGpwl2EKGfLtxDVIp-jwVD67

Learning Jira Software

11/9/2020

AbRsz7QUK7k3QagX6xFzKkPdOxHt

Implementing a Data Warehouse with

Microsoft SQL Server 2012

11/28/2020

AWM8gmwjpzMCPND6Y6l0iT_NIWSr

Learning Cloud Computing: Monitoring

and Operations

12/1/2020

AVp1Qb7mcCdeNGYkXrvHHC1PJ34-

Microsoft Azure Solutions Architect Training

6/19/2021

31679-310150-121944

Data Modeling for Power BI Workshop

10/9/2022

Introduction to Power Automate Certification

10/23/2022

Microsoft Power Platform Fundamentals (A)

11/28/2022

Power BI Administration Workshop

12/1/2022

Excel to Power BI Workshop

12/28/2022

AI in Power BI Workshop

1/11/2023

Agile at Work: Planning with Agile User Stories

1/19/2023

ARqIyUJeS8TQ2MuBBq6DpNYyi8J9

Data Storytelling with Power BI Workshop

3/8/2023

Filter Context with DAX Workshop

5/10/2023

Power BI Developer of the Future with Fabric

11/16/2023

Data Engineering in Microsoft Fabric

12/7/2023

Python Development: Getting Started with Programming in Python

9/5/2024

Skillsoft

Python Development: Creating Classes, Handling Errors, & Importing Modules

9/6/2024

Skillsoft

Python Development: Working with If Statements, Loops, & Comprehensions

9/16/2024

Skillsoft

Python Development: Performing Operations with

Complex Data Types

9/26/2024

Skillsoft

Python Development: Defining, Configuring, & Invoking Functions

10/1/2024

Skillsoft

Python Development: Leveraging Functions with Lambdas, Generators, Closures, & Decorators

10/8/2024

Skillsoft

Python Statistical Plots: Visualizing & Analyzing Data

Using Seaborn

10/10/2024

Skillsoft

Python Statistical Plots: Time Series Data & Regression

Analysis in Seaborn

10/16/2024

Skillsoft

Python with Altair: An Introduction to Altair

10/17/2024

Skillsoft

Python with Altair: Plotting Fundamental Graphs

11/21/2024

Skillsoft

Applications

Operating Systems: Windows OS: Server 2000, 2003, XP, 2007, Vista, 2010, UNIX, LINUX, Red Hat

Productivity Tools: Microsoft Office ’98 – ’19, Access, Visio Pro, Project, FrontPage, SharePoint® Server; Rational Rose, RequisitePro; RoBoHelp; Macromedia Dreamweaver, Fireworks; Adobe FrameMaker, Acrobat; HTML Help; SnagIT

Enterprise Applications: HP Quality Center; FiServ; StarTeam CMVC; Caliber RM®; Applix ERP & CRM; Salesforce.com CRM; BRIO ETL; SAP Business Objects Crystal Reports; DelTek; QuickArrow; Apache Tomcat; TFS, CA Clarity; Daptiv; Chase Paymentech; Server Virtualization using VMWare, SSO, SaaS, IaaS, PaaS, Active Directory, SOAP, SOA, Microsoft Project Server

Programming Experience

Familiar with: DAX, Java, Java Script, C, C++, RPG, COBOL, HTML, Python, JSON, XML, SQL, Amazon Web Services, VMware, OpenStack, Python, Artificial Intelligence and Machine Learning (AIML), and other emerging technologies

Agile Development and Other Methodology Experience

Object Oriented Analysis & Design (OOD), Universal Modeling Language (UML), Rational Unified Process (RUP), Rapid Access Development (RAD), Feature Driven Development (FDD), SCRUM, Software Development Lifecycle (SDLC), Six Sigma, DMAIC, SIPOC, Total Quality Management (TQM), Payment Card Industry Standards (PCI), ISO 9000, Capability Maturity Model Integration (CMMI), Project Management, Business Analysis, Research Methods & Techniques, Risk Management for IT, Compliance & Auditing for IT Systems, Prince 2, Third Normal Form, Product walkthroughs, Azure

Database Experience

20 years of experience using relational database applications:

Created ERD and CASE diagrams

Intermediate knowledge of ORACLE 10g and 11i, D3/Teradata, SQL

Advanced knowledge of MS ACCESS personally designed a database to manage hundreds of documents and diagrams

Report Development Experience

Metric Reports in Excel, Power Platform, Power Apps, and Power Automation

Knowledge, Skills, and Abilities

Presenting project status reports to Executive Management

Establishing project management offices (PMO)

Developing high-level system architecture documents

CyberSecurity Governance and Compliance for Networks, Financial Institutions, and Cloud Environments

Developing detailed technical specification documents and diagrams

Developing Quality Assurance Test Scripts, Test Plans, and Standard Operating Procedures Manuals

Coaching Jr. Technical Writers on various projects in software product development

Coaching Content Developers in distilling NIST, DoD Regulations, Federal Law, and other audit requirements

PERSONAL AWARDS & PROFESSIONAL AFFILIATIONS

Society of Professional Journalists, San Marcos, TX Chapter – 1991 – ‘93

Commendation - Supervisory Agent Richard Cid, Federal Bureau of Investigation for Spanish Translation - 1995

Commendation - Spanish Speaking Affairs Council, Police Officer Standards & Training Board - 1995

Commendation - Governor of Minnesota, for enlisting personnel to buy U.S. Savings Bonds - 1995

Former President of Free Speech Toastmasters St. Paul, MN, Competent Toastmaster CTM – 1994 – ’95

Society of Technical Communication 1998 – Current

American Society of Composers, Authors & Publishers, Member, New York, New York – 2002 – Current

Project Management Institute, Alamo & Austin Chapters, San Antonio, Texas – 2005 - Current

American Society for Quality, San Antonio Chapter, Texas 2005 – Current

International Institute of Business Analysis (IIBA), Austin, TX, 2007 - Current

Honored Member, Biltmore’s Who’s Who of Executives and Professionals, 2008

Benevolent and Protective Order of the Elks, Panama Canal Chapter 1414, Member since 2015

Scrum Alliance, Member 2019 - Current

American Productivity & Quality Center (APQC) Member, 2019 - Current

Contact this candidate