Customer Service Social Media
Resume:
Ernesto Del Rey
**** ******* ** ****** **. Houston, TX 77077 • - •
www.linkedin.com/in/ernesto-del-rey
***********@*****.***
OBJECTIVE
Motivated marketing student with strong customer service and sales experience, seeking a marketing internship to leverage skills in communication, client relations, and strategic planning. EDUCATION
University of Houston - Downtown, Davies College of Business, Houston, TX Bachelor of Business Administration in Marketing, August 2025 GPA 3.4
CERTIFICATIONS
Google Ads Search Certification - Google (December, 2024)
Inbound Marketing Certification - HubSpot Academy (November, 2024)
Google analytics individual qualifications (GAIQ) (Valid through 2025)
Social Media Marketing Certification - Meta (Facebook Blueprint) (January, 2025) EXPERIENCE
Sales Representative September 2023 - Present
MBD Marketing, Houston, Texas
Designed and executed an outreach program targeting underserved communities. leading to a 40% increase in customer base
Implemented project governance frameworks for advertising campaigns, ensuring alignment with strategic objectives and compliance with industry standards
Bartender and Server March 2023 - September 2023
The Houstonian Hotel, Houston, Texas
Developed a peer feedback system among bar staff fostered skill sharing and collaboration, leading to a 15% improvement in staff performance evaluations over last quarter
Handled transactions and resolved customer issues, demonstrating adaptability and problem-solving skills and received 95% positive customer feedback
Server and Host September 2022 - March 2023
Goode Company Kitchen and Cantina, Houston, Texas
Implemented a digital ordering system streamlined service efficiency, reducing average wait times by 20% and enhancing overall guest experience, leading to a 15% rise in positive online reviews
Accommodated and served guest needs and resolved guest issues/complaints; executed customer service functions with 20+ employees for fine dining, including customer service concerns ORGANIZATIONS
American Marketing Association (AMA), Student Member, September 2024 - Present
Fundraising and presenting strategic marketing solutions in national AMA case competitions; engaged in professional networking events to connect with industry leaders
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