IT Support Desktop Support

Gerard Garcia

PROFESSIONAL SUMMARY

Experienced IT Support Professional with over 10 years of experience in end-user support, desktop administration, computer networking, analysis, user support, active directory and troubleshooting. Strong background in sound design, multimedia, and creative technology integration. Bilingual in Spanish, with expertise in a broad range of technologies including IT systems management, server support, and technical troubleshooting. Seeking to leverage my experience and technical skills to contribute to the success of your team.

CORE COMPETENCIES

Desktop Administration

Computer Networking & Troubleshooting

IT Support & Help Desk

Server Maintenance & Imaging

Hardware & Software Support

Sound Design & Audio Engineering

Multimedia & AR/VR Integration

SQL, XML, HTML, JSON, VBasic

Active Directory & Office 365

Acronis, VMWare, Sophos, Vipre

CRM, VoIP, Fiber Optics & Cable Management

PROFESSIONAL EXPERIENCE

Stay Healthy Inc. – IT Support & Sound Coordinator Feburary 2020 – November 2024

Provided IT support for internal systems, including troubleshooting software and hardware issues, ensuring optimal performance of production tools and systems.

Designed and composed sound for multimedia and augmented reality applications, enhancing the user experience with high-quality audio.

Utilized AI applications to generate multiple language options for video content, supporting global reach.

Supported network infrastructure by troubleshooting connectivity issues and ensuring stable communication for collaborative projects.

Edited and integrated sound/music into video and animation projects, ensuring seamless sound design.

Applied prompt engineering skills in ChatGPT for creative content development. Deluxe – Production IT & Technical Consultant

Burbank CA- April 2019 – February 2020

Provided IT support and managed server room operations, ensuring optimal performance of equipment.

Supported fibre optic cabling and managed technical equipment, ensuring minimal downtime.

Coordinated decommissioning of old equipment and managed E-Waste disposal processes in compliance with company standards.

Regal Medical Group – IT Support Technician

Northridge CA - July 2018 – November 2019

Deployed Windows 10 across workstations and conducted imaging, hardware, and software troubleshooting.

Assisted with networking issues, break/fix, and system maintenance tasks, ensuring timely resolution of technical problems.

Configured antivirus software and conducted compliance testing to maintain network security.

Advanced Publishing Technology – IT Support Specialist Burbank CA - August 2004 – 2017

Provided desktop support for hardware/software troubleshooting, including system diagnostics for laptops and desktops running Windows.

Managed office server infrastructure and maintained office connectivity, ensuring smooth operation of VoIP systems.

Provided technical support via phone, email, and instant messaging, resolving IT- related issues for end-users.

Diagnose system hardware /software issues. Technical helpdesk, phone, email and IM, desktop support, troubleshoot break/fix and resolve issues with laptops / desktops running windows.

Performed database maintenance (SQL), software implementation, and basic scripting tasks to improve system functionality.

SQL Database maintenance, XML, HTML exports, install and implement software packages, Networking, Basic scripting, Customer expectation and support, Analyse customer environments & systems, VoIP

Supported customer expectations by analysing and optimizing client environments and systems.

Ulead Systems – Technical Support Specialist

Torrance CA- October 2002 – 2004

Delivered technical support for audio and video software, ensuring customer satisfaction through timely issue resolution.

Documented technical issues and tracked resolutions to maintain accurate customer support records.

EDUCATION & CERTIFICATIONS

Klein High School (High School Diploma)

Google Data Analytics Certificate (Online)

Computer Learning Center – Programming (Los Angeles, CA)

North Harris County College – Computer Science (Houston, TX)

Advanced Network Implementation & Understanding Cloud Computing Certifications:

CompTIA A+ Certified

Windows XP through 10

SQL 2000+ Enterprise

VMware, Acronis, Sophos Antivirus

Office 365

ADDITIONAL SKILLS & TECHNOLOGIES

Proficient in multimedia formatting, audio/video compression

Experience with KVM switches, Stornext systems

Knowledgeable in Linux (Ubuntu), macOS, and Windows imaging

Familiar with cloud computing and network virtualization CORE COMPETENCIES & TECHNICAL SKILLS

Operating Systems: Windows XP, Vista, 7, 8, 10, Ubuntu Linux, macOS

Network & Server Administration: Windows Server 2012, Networking, Active Directory, VoIP, Remote Desktop, FTP, VMWare, KVM switches, Stornext

Software & Tools: Office 365, G Suite, Acronis, LogMeIn, Studio Manager, Issue Track ticketing system

Database Management: SQL 2000+ Enterprise, JSON, XML

Programming & Scripting: HTML, VBasic

Cybersecurity: Sophos and Vipre Antivirus, System Patching, Virus/Malware Removal

Multimedia & Audio/Video: Multimedia formatting/compression, audio/video editing, sound design, audio/video software packages

Cloud Computing: Cloud-based tools (Google Apps, Office 365), Networking in Cloud Environments

Customer Relationship Management (CRM): CRM tools and software for customer support

Support & Troubleshooting: IT support (break/fix), imaging workstations (Mac & Windows), system diagnostics and troubleshooting

Other: ChatGPT, Prompt Engineering, System Imaging, Compliance Testing

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