Data Entry Customer Service
Resume:
Omayra Acevedo
Old Bridge, NJ *****
******.*********@*****.***
I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hardworking person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment and using my own initiative. Authorized to work in the US for any employer
Work Experience
Customer Service Specialist/Data Entry
Conduent-Abbvie - Somerset, NJ
September 2021 to December 2023
• Data entry
• Inbound/Outbound call center
• Verify Patient information
• Update patient information
• Process refills
• Problem solving
• Direct calls to proper lines
• Process applications
• Verify prescriptions
• Make outbound calls to HCP or Pharmacy
• Email or Fax Applications
Administrative Assistant/Data Entry
Community Behavior Support - Virginia Beach, VA
February 2019 to June 2020
1. Provide personal administrative support to management through conducting and organizing administrative duties and activities including receiving and handling personnel and client information. 2. Data Entry
3. Main job tasks, duties and responsibilities are to manage correspondence, reports, data entry, and documents in a timely manner
4. Implement and maintain office systems
5. Maintain schedules and calendars
6. Arrange and confirm appointments
7. Set up appointments
8. Operate office equipment
9. Assist with H/R documentation (setup interviews, review, and follow-up job references) 10. Coordinate the flow of information both internally and externally 11. Any additional duties as assigned by supervisor. Customer Service Specialist/Data Entry
Best Buy - Virginia Beach, VA
August 2017 to August 2017
Patience
Attentiveness
Clear Communication Skills
Knowledge of the Products
Ability to Use "Positive Language"
Basic Math Skills.
Data entry
Excellent interpersonal communication.
Ability to effectively manage your time and prioritize tasks. Strong product knowledge and understanding of target customers. Professional telephone etiquette.
Personal Shopper
Walmart - Virginia Beach, VA
March 2017 to August 2017
Customer Service.
Jewelry Sales Associate
Wal-mart 3520 - Secaucus, NJ
August 2016 to March 2017
Jewelry sales representative, customer service, and cashier. Medical Assistant/Data Entry
Saint Barnabas Medical Center - Livingston, NJ
August 2014 to July 2016
Externship for 3 months in the Cancer center of Saint Barnabas Medical Center. Then worked in their doctor's offices scanning documents, faxing, electronic medical records, filing, insurance verification, data entry, taking patients vitals, cleaning rooms, making sure rooms were all stocked with necessities, made sure all patients were comfortable and had drinks and snacks and if beds needed to be changed until arrival of next patient or a patient left for 8 months. Customer Service/Cashier
Walmart - Watchung, NJ
September 2012 to May 2013
Responsibilities
Cashier, customer service, cash handling, speaking with people, helping customers Service Technician
Martin Girls Academy - Stuart, FL
September 2008 to August 2010
Ensured the safety of youth up to the age of 21.
Customer Service Rep/Data Entry/Income Verification Policy studies Inc. - Fort Pierce, FL
April 2003 to April 2007
* Data Entry
*Income Verification Specialist
* Inbound and Outbound call center rep.
* Responsible for the pre-verification of income to submitted to payroll.
* Pre-qualify Children's Health Insurance and request all documents needed for verifying income eligibility.
* Sent missing information letters to clients when necessary.
* Followed up with customers to maintain health coverage. Customer Service Rep/Data Entry
Prudential Adecco - Edison, NJ
January 2003 to June 2003
Administrative Assistant / Data Entry Specialist
PRUDENTIAL FINANCIAL (Adecco, USA), Edison, NJ
Achieved status as an in-demand temp banker for employment agencies throughout the New Jersey area. Served in administrative support roles for corporate clients in diverse industries, including financial planning, investments, group insurance, commercial property and real estate. Maintained front-desk reception, database administration, spreadsheet creation, correspondence, meeting scheduling and expense and travel accommodations. Key Accomplishments:
• Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
• Handled a range of administrative support and office management functions for clients.
• Developed PowerPoint presentations, new tracking systems and reports that were praised for their quality, comprehensiveness and timeliness.
• Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
• Achieved superior marks on client evaluations and repeatedly offered full-time positions at the culmination of temporary contracts.
Family Advocate/Data Entry/Receptionist
U.T.C.A.O. Head Start - Elizabeth, NJ
August 1997 to January 2003
• Greeted, assisted and directed all visitors in a courteous manner. * Answered multi-line telephone switchboard in a timely, courteous and professional manner. * Scheduled client intake appointments and data entry. *
Transfer calls for 40+ employees, accurately receive and disseminate messages and computerized data entry, using a variety of computer applications.
Key Accomplishments:
• Earned consistent commendations for furthering company's desired image of second-to-none service.
• Ensured the optimum comfort of all parents in reception area and accommodated special requests.
• Thrived within busy environment, requiring the ability to multitask and maintain organized computer and hard-copy files.
• Formed community meeting for needs of families of the center.
• Scheduled home visits to meet family criteria needed.
• Kept anecdotal notes on special needs children when necessary in their files and were kept under lock and key.
Education
Certificate in Clinical Medical Assistant
ECPI University - Virginia Beach, VA
June 2020 to Present
Certificate in Business
NATIONAL CAREER INSTITUTE - East Orange, NJ
October 2013 to August 2014
College Prep
DEVRY UNIVERSITY - New Brunswick, NJ
July 1990 to October 1992
Elizabeth High School - Elizabeth, NJ
September 1985 to June 1989
Skills
• Typing (10+ years)
• Fax (10+ years)
• Data Entry (8 years)
• Scanning (2 years)
• Medical Billing (1 year)
• Medical Coding (1 year)
• Medical Terminology (3 years)
• Medical Records (1 year)
• CSR
• Customer Service
• Call Center
• Customer Care
• Bilingual
• Phlebotomy (1 year)
• Customer Support
• Records Management
• EMR Systems
• Insurance Verification
• Records Management
• English
• Vital signs
• Spanish
• Communication skills
• Care plans
• Computer skills
• Sales
• Telemarketing
• Medical office experience
• Documentation review
• Microsoft Office
• Phone Etiquette
• Phone Etiquette
• Medical Scheduling
• Patient Care
• Medical terminology
• EMR systems
• Medical records
• HIPAA
• Medical coding
• ICD-9
• ICD-10
• Typing
• Customer service
• Vital signs
• Front desk
• Records management
• Windows
• IVR
• Supervising experience
• Cash handling
• Sales
• Human resources
• Salesforce
• Telemarketing
• Cold calling
• Office management
• Preschool experience
• Childcare
• Quality assurance
• Banking
• Recruiting
• Google Docs
• Bilingual
• Cash register
• Phlebotomy
• Driving
• Documentation review
• Medical billing
• Order entry
• Technical support
• Software troubleshooting
• Spanish
• Fluent
• Customer service
• Data entry
• Phone etiquette
• Communication skills
• Data entry (8 years)
• IGX (3 years)
• Microsoft Word (8 years)
• Microsoft Excel (8 years)
• Data entry (8 years)
• Microsoft Excel (8 years)
• Anatomy Knowledge
• CPT Coding
Links
http://www.linkedin.com/in/omayra-acevedo-3bba8362 Certifications and Licenses
Certified Professional Coder
Certified Medical Assistant
CCMA Certification
Driver's License
CPR Certification
Certified Coding Specialist
Contact this candidate