Operations Manager Officer
Resume:
Michael D. Harris
Twinsburg, Ohio *****
**************@*****.***
Chief Operations Officer & Facilities Manager
Strategic and charismatic operations manager with extensive experience in team leadership, facilities management, and operational optimization. Proven ability to creatively solve complex challenges, improve processes, and align organizational goals with resources and financial strategies. Adept at fostering collaboration and building strong connections with stakeholders. Seeking a leadership role to drive operational excellence, resource stewardship, and strategic alignment.
Core Competencies:
Vision & Strategy Implementation
Strong Negotiation Skills
People Development & Training
Profit & Loss Management
Real Estate & Property Management
Creative Problem Solving
Process Improvement
Project Management
Mission-Driven Leadership
Professional Experience
Chief Operations Officer
The Word Church, Cleveland, Ohio
2015 – 2023
Directed operations for facilities, finance, IT, HR, and community outreach, ensuring alignment with organizational vision.
Managed $12M in assets across four properties totaling 1,300,000 sq. ft.; oversaw design, renovation, construction, security, and maintenance.
Negotiated $1.7M of debt and successfully paid it off within 18 months.
Led financial restructuring, cutting taxes via nonprofit exemptions, streamlining accounting processes, and improving profit and loss accuracy.
Elevated electronic revenue from 37% to 87% by implementing electronic donation systems two years before COVID Pandemic.
Spearheaded $600K in IT investments, introducing fiber optics, firewalls, and enhanced streaming capabilities.
Hired, trained, and developed a multidisciplinary team of 60 employees, 5 directors, and 20+ contractors.
Collaborated with community leaders and government officials to promote the organization’s mission, outreach and market reputation.
Campus Liaison/Pastor
The Word Church, Akron, Ohio
2013 – 2016
Directed renovation projects to meet project deadlines on time and under budget.
Collaborated with local businesses and schools to enhance community impact.
Led outreach efforts at Akron University Campus, building strong community and organizational partnerships.
Designed and launched a campus ministry program, engaging 125 students and fostering leadership development.
Partnered with external organizations to educate 3,000 students on financial literacy and career planning.
Assistant District Stores Manager
Signet Jewelers Inc., Akron, Ohio
1998 – 2013
Oversaw operations for a district of retail stores, achieving top rankings in profit and loss among 1,800 locations.
Increased annual revenue per store from $1.0M to $1.4M within 12 months.
Recognized as Assistant District Manager of the Year and First Runner-Up Rookie of the Year.
Managed six retail stores, achieving 140% of sales goals through effective team development and customer service initiatives.
Hired, trained, and developed retail sales professionals to run six highly profitable jewelry stores.
Education
B.S. Education, Alcorn State University, Lorman, Mississippi
Technical Skills
Proficient in Microsoft Word, Excel, PowerPoint, and ADP
Key Accomplishments
Governance & Resource Allocation: Reorganized financial operations and guided strategic property use to align with organizational goals.
Creative Solutions: Streamlined processes and implemented innovative solutions, such as automated systems for improved efficiency.
Mission-Driven Leadership: Fostered strong relationships with stakeholders to advance organizational mission and impact.
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